Laurie M. Freeman

Ms. Laurie M.
Freeman is Managing Director of Opus8, Inc. Her primary responsibilities are in operations, sales & marketing, due diligence and implementation for buyout and portfolio companies.
She has world-class expertise in the business services, BPO (business process outsourcing), CRM (customer relationship management), direct marketing, call center, healthcare, telecommunications, and consumer products industries, having worked with dozens of Fortune 500 customers on the development and implementation of marketing and customer service solutions.
Ms. Freeman has also served as Chief Operating Officer of SkyVax Corporation, a consumer health products holding company owned by affiliates of Opus8, Inc. where she had responsibility for all operations, including sales, marketing, fulfillment, vendor management, international distribution, and customer service.
Ms. Freeman was formerly head of Worldwide Customer Care for Carey Limousine, the largest limousine and car service in the United States.
Her efforts resulted in significant cost savings and revenue capture through process re-engineering and customer care consolidation.
From 1992-2002, Ms. Freeman was Senior Vice President – Operations and third-largest individual shareholder of CyberRep, Inc., one of the world’s largest privately-held customer care and CRM organizations.
Ms. Freeman serves on the Executive Board of the Maryland Chamber of Commerce, and has served on the Boards of the Business Alliance of George Mason University, SkyVax Corporation and Expert JMS, a Pennsylvania-based facilities maintenance company.
She is a member of the Technology Council of Maryland, Direct Marketing Association, Mid-Atlantic Venture Association (MAVA), and Executive Biz.
Ms. Freeman is a graduate of Frostburg State University in Frostburg, Maryland, where she earned both a B.S.
and M.E.
in Education.