New Watson AIOps and host of product updates are designed to bring automation to IT infrastructures for greater control, efficiency and business continuity
Built on Red Hat OpenShift, Watson AIOps runs across any cloud and works in collaboration with an ecosystem of partners, including Slack and Box
Market intelligence firm IDC predicts that, by 2024, enterprises that are powered by AI will be able to respond to customers, competitors, regulators, and partners 50% faster than those that are not using AI.1
To that end,
Watson AIOps enables organizations to introduce automation at the infrastructure level and is designed to help CIOs better predict and shape future outcomes, focus resources on higher-value work and build more responsive and intelligent networks that can stay up and running longer.
The new solution is built on the latest release of Red Hat OpenShift to run across hybrid cloud environments and works in concert with technologies at the center of today's distributed work environment, such as Slack and Box. It also works with providers of traditional IT monitoring solutions, such as Mattermost and ServiceNow.
As part of the rollout,
Many of the technologies underlying Watson AIOps and the Accelerator for Application Modernization were developed in
"The greatest challenge for organizations is one of alignment. Slack is most valuable when it integrates tightly with the other tools customers use every day, bringing critical business information into channels where it can be collaborated on by teams," said Slack CEO and Co-founder,
"In this new era of remote work, securely sharing and accessing files anytime, and across all your apps, is more important than ever before," said
"What we've learned from companies all over the world is that there are three major factors that will determine the success of AI in business – language, automation and trust," said
Amid the changing economic landscape, clients across industries welcome the new capabilities.
"Our industry was hit hard by the pandemic. Our work in AI over the past several years will help us to mitigate some of the future challenges," said
In addition to automating IT operations,
- Automate Business Planning – IBM Cloud Pak for Data,
IBM's fully-integrated data and AI platform, has been updated with a host of new capabilities designed to help business leaders automate the access to critical business-ready data. For example, added to the platform as extensions are IBM Planning Analytics, designed to enable users to automate planning, budgeting and forecasting for business; and DataOps capabilities such as IBM InfoSphere Master Data Connect, which enables users to access MDM deployments in on-premises environments. - Automate Business Operations – A major new update to IBM Cloud Pak for Automation, software for designing, building and running automation apps, enables clients to more easily create AI "digital worker" automation solutions. Digital workers automate routine work and collaborate with human counterparts. The new capabilities can help simplify how organizations digitize automation skills, such as data capture, task automation and business routing.
- Automate Call Centers – IBM Watson Assistant,
IBM's AI-based conversation platform, has also been updated to help intelligently automate the most complex, knowledge-intensive interactions and drive improved customer satisfaction while reducing operating costs. Assistant now has a pre-built user interface that requires no development effort to deploy and is designed with user experience-based best practices. Also, new integrations to some of the leading customer service platforms preserve clients' existing investments in those services and allows users to reach live agents with ease. Finally, a new feature called "autolearning," currently in development and due in the product this summer, will learn from prior customer behavior to provide the best, most relevant answers to new questions on the same topic. Just as human agents improve over time by learning from customer interactions, autolearning will now offer similar capabilities for the virtual assistant.
"To operate effectively in the current environment, T-Mobile is focused on ensuring a more responsive and agile supply chain, while saving costs and delivering superior customer service," said Erdem Eskigun, Director,
Today's news expands on the recently announced business solutions for COVID-19 disruption that are already helping businesses navigate the uncertainty of today's business environment. Leading businesses and institutions are turning to
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1 IDC FutureScape: Worldwide Digital Transformation 2020 Predictions, Doc # US45569118, Oct 2019
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