Gloria Butler

Executive Lounge Hostess

December 29, 2015

Meet Gloria Butler, Executive Lounge Hostess at Hilton Phoenix/Mesa. A Team Member for 11 years and counting, Gloria is the glue that keeps her hotel family together, constantly making sure guests and fellow Team Members feel the warmth of hospitality.

Gloria goes the extra mile to get to know her guests and make them feel at home, and she is the reason why numerous corporate clients choose the hotel for their frequent stays. She provides exceptional service and anticipates guests' needs - helping corporate clients with their itineraries and lending an ear to unaccompanied business travelers. She often makes note of any feedback that is candidly shared with her in these discussions, and hotel management is able to make changes and improvements accordingly, to meet their needs and wants.

Gloria is a role model and leader for her Team Members, always eager to pitch in when possible, even staying past her shift to help other Team Members who need a hand. One evening after she'd closed the Executive Lounge, she didn't hesitate to jump in behind another bar in the hotel whose bartender was struggling to keep up with the uncommonly high volume of guests. Gloria's hard work and positivity has not gone unnoticed - in the past year, she has been mentioned in 8 SALT surveys and received 41 'Catch Me' cards, bringing the hotel's service scores to new heights!

Thank you, Gloria for spreading happiness to all those around you. You are truly an inspiration and one of the reasons why we're proud to call Hilton home!

Hilton Worldwide Holdings Inc. issued this content on 2015-12-29 and is solely responsible for the information contained herein. Distributed by Public, unedited and unaltered, on 2016-01-06 19:00:15 UTC

Original Document: http://news.hiltonworldwide.com/index.cfm/news/gloria-butler