WalkMe Inc. announced that NEC Corporation has implemented WalkMe to drive the utilization of purchasing, procurement, and customer management systems as a part of its digital transformation initiatives. With WalkMe, NEC has improved business processes with a 75% reduction in employee support tickets, a 70% decrease in returned SAP Ariba submissions - all while boosting employee satisfaction and reducing support staff burden. NEC is committed to driving comprehensive digital transformation initiatives throughout the organization, customer base, and society as the core for its medium-term management plan for 2025, which aims to deliver value derived from its internal digital transformation efforts to customers.

If employees cannot effectively utilize the technology provided to them, return on investment will not be realized.