Raytheon Technologies : Pratt & Whitney Canada Launches its New Services Hub – Guiding Customers Towards the Right Maintenance Offerings for their Engine
October 17, 2022 at 07:53 am
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ORLANDO, Fla., October 17, 2022 - Pratt & Whitney Canada (P&WC), a business unit of Pratt & Whitney, announced today the launch of its new self-serve digital tool called the Services Hub, designed to guide customers through the process of selecting the right P&WC maintenance services and solutions online based on their engine and aircraft model as well as lifecycle stage. With more than 70 different tailored aftermarket offerings to support the P&WC-powered flying population of over 66,000 engines in service, the Services Hub makes choosing engine maintenance solutions and services simple and easy.
"The Services Hub is a part of the ongoing aftermarket digital transformation at P&WC to enhance the customer experience," said Irene Makris, vice president, Customer Service, P&WC. "With a growing portfolio of offerings that support every stage of the engine lifecycle, we continue to find ways to make finding the right maintenance solutions for customers' engine and aircraft easy and seamless."
With this user-friendly self-serve digital tool newly launched on the company's website, customers are guided through a series of brief, simple questions identifying the aircraft and engine model, as well as the engine's total time since entering service. Based on this information, the Services Hub will then show the most applicable maintenance solutions and services tailored to the customer's engine and lifecycle stage.
"Acting as a personalized online 'concierge' for customers, the Services Hub enables them to rapidly filter and identify the products or services that are right for them," said Makris. "Another benefit of the tool is that it helps pair customers with a P&WC sales manager in their region, who can answer any further questions about our services and provide individual guidance."
The new Services Hub responds to aviation customers' demands for self-serve capabilities and digital resources that can be accessed anytime, anywhere, using a variety of digital devices.
About Pratt & Whitney
Pratt & Whitney is a world leader in the design, manufacture and service of aircraft and helicopter engines, and auxiliary power units. To learn more visit www.prattwhitney.com. To receive press releases and other news directly, please sign up here.
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Raytheon Technologies Corporation published this content on 17 October 2022 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 17 October 2022 11:51:59 UTC.
RTX Corporation (formerly Raytheon Technologies Corporation) is among the world's leading aeronautics and defense groups. Net sales (including intragroup) break down by sector of activity as follows:
- aerial navigation systems (29.3%; Collins Aerospace): manufacturing of electrical, electronical and mechanical systems for aircrafts (compressors, airplane control, etc.), civil and military helicopters, etc.;
- aeronautics (29.2%; Pratt & Whitney): design and manufacturing of civil and military aircraft engines, gas turbines, rocket engines and propulsion systems;
- missile systems, and integrated air and anti-missile defense systems (21.1%; Raytheon Missiles & Defense): design and manufacturing of weapons systems, missiles, munitions, projectiles, radars systems, control and monitoring equipment, communication, information, detection and imaging systems, etc. ;
- aerospace systems (20.4%; Raytheon Intelligence & Space): production of radars, airborne sensors, tactical airborne communications systems, software-defined radio solutions, advanced tactical networking systems, cryptographic systems, real-time sensor networking systems, etc.
Net sales break down by source of revenue between sales of products (76.7%) and services (24.3%).
Net sales are distributed geographically as follows: the United States (86.3%), Europe (5.8%), Asia/Pacific (2.7%), North Africa and Middle East (0.2%) and other (5%).
Raytheon Technologies : Pratt & Whitney Canada Launches its New Services Hub – Guiding Customers Towards the Right Maintenance Offerings for their Engine