Jacada Ltd. announced that Capita has signed a material deal with Jacada to provide a comprehensive unified agent desktop, robotic process automation, and agent guidance /scripting solution in support of its UK telecommunications services client. The project, which includes a comprehensive suite of products and services from Jacada is expected to be used by over 5,000 contact center agents. The specific Jacada solutions and products include: Jacada Integration and Automation (JIA) which provides process guidance, enhances existing workflows, and robotic automation to eliminate redundant data entry while simplifying lengthy navigation sequences. Jacada Agent Scripting (JAS) that guides the customer service agent through an optimized interaction with the customer. Jacada Workspace Agent Desktop, a contact center unified desktop solution that streamlines the agent's interactions with a large number mission-critical applications to provide an improved agent and customer service experience.