Intercontinental Exchange, Inc. officially introduced the MSP®? Digital Experience (MSP DX). MSP DX is a new conversational interface for working in MSP®?, ICE's mortgage loan servicing system.

MSP DX is an intuitive way of interacting with the full power of the MSP servicing system. It is designed to streamline workflows, increase efficiencies, and ease the training of servicing team members. ICE launched this new interface with escrow, historically one of the most-costly aspects of mortgage servicing.

This functionality was previewed at ICE Experience 2024 and received positive reviews by leaders in the mortgage servicing industry. MSP DX gives end users the sort of conversational interaction they have come to expect in other aspects of their lives. Rather than sorting through multiple screens or reaching out to different departments for information, servicing professionals can now ask the system for what they need using everyday language.