Duo World Inc. Launches Facetone Cloud, an Omni Channel Contact Center on the Cloud
July 21, 2020 at 09:00 am
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Duo World Inc. announced the launch of its product Facetone’s cloud subscription offering for its customers globally. Customers can access the system at www.facetone.com. Facetone cloud contact center system empowers businesses to run their contact centers efficiently and scale up their operations while keeping their costs low. Facetone is an enterprise grade renowned contact center platform used by many large enterprises for their on-premise contact center operations. The same feature rich product is now made available on the Cloud as a Software as a Service offering at the fraction of the cost compared to its competition. Businesses can now drastically reduce their TCO by deploying Facetone for their operations since the product is facilitated with an end-to-end fully integrated contact center features from Interactive Voice Response. Smart Queuing, Skill Based Contact Routing, Campaign Manager for Outbound Dialing, Profile Management, and comprehensive Ticket Management are some of the key features.
Duo World, Inc. is an information technology and software solutions company. The Company specializes in communication and collaboration platforms for customers who require any form of engagement with their clients, including customer life cycle management, customer care, and contact center management. It provides a complete on-premises as well as cloud system to deliver a customer service experience. The Company's products include Facetone, which is a communication and collaboration platform that provides operating on-premise or cloud-based private automated branch exchange (PABX), interactive voice response (IVR) or call center or call center; Smoothflow, which is a tool that allows to develop and deploy conversational automation to be conducted by machines without human intervention; and DialDesk, which is a software-as-a-service (SaaS) contact center software which caters the Small and medium-sized enterprise (SME) segment of the market with its cloud based platform.