Contact Center IQ includes a set of Generative AI-based services, built on IBM's enterprise AI and data platform, IBM watsonx. These services are designed to enhance decision-making and operational efficiency within contact center operations through powerful AI insights, accelerate the development of high quality and effective self-service options through conversational AI, and empower agents with simplified access to knowledge management systems.
"Building solutions that support our clients while leveraging the power of advanced AI capabilities is of paramount importance to Converge and is at the core of how we do business," stated
Contact centers, as organizational front doors, shape customer loyalty and brand perception. In response to high client demand, Contact Center IQ is solving a need in the market to enhance customer experiences, improve agility, and drive efficiency while reducing costs.
"We are excited about our partnership with Converge as they help us with our strategic initiatives, and we look forward to taking advantage of their innovative Contact Center IQ solution to enhance the experiences of our customers and caregivers," said Shatice Collins, VP of IT Strategy, Business & Portfolio Management at
"The IBM watsonx platform enables enterprises to build tailored AI solutions that are scalable across core operations such as customer service," said
The solution uses IBM watsonx.ai and watsonx.data, allowing businesses to customize their AI solution based on their needs, setting clients up for success to enhance their customer service experience. To learn more about Converge's AI solutions, visit convergetp.com/artificial-intelligence/.
About Converge
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