BHP : Community Complaints November 2019 (PDF 191 kB)

BHP Mt Arthur Coal
Community Complaints Summary
Community Response Line # 1800 882 044
Period:	November 2019
Date	Time		From	Issue	Lodgment type	Investigation and response to caller
						Investigation revealed weather conditions were suitable for
						blasting at the time. Results indicated overpressure noise
						and ground vibration levels were within regulatory criteria.
4/11/2019		10.51am	Denman Road	Blast Vibration	Community Response Line	Caller advised of investigation results.
						Investigation revealed the existing bus pick up/drop off
						point would be better suited to a different location to allow
				Off-site bus pick up/drop off		for improved traffic flow and parking options. Caller
4/11/2019		5.00pm	Singleton	point	Community Response Line	advised of investigation results.
						Investigation revealed operations had been modified. Dust
						monitoring results indicated levels were within regulatory
						criteria. Caller advised of investigation and monitoring
7/11/2019		12.59pm	New England Highway	General Dust	Community Response Line	results.
						Operations were modified. Dust monitoring results
						indicated levels were within regulatory criteria. Caller
10/11/2019		10.41am	Racecourse Road/Sheppard Avenue	General Dust	Community Response Line	advised of investigation and monitoring results.
						Investigation revealed operations had been modified. Dust
						monitoring results indicated levels were within regulatory
						criteria. Caller advised of investigation and monitoring
12/11/2019		2.29pm	Racecourse Road/Sheppard Avenue	General Dust	Community Response Line	results.
						Investigation revealed no unusual mining operations were
						occurring at the time. Noise monitoring results indicated
						noise levels were within regulatory criteria. Caller advised
28/11/2019		10.08pm	Roxburgh Road	Operational Noise	Community Response Line	of investigation and monitoring results.