XCPCNL Business Services Corporation announced that the company has successfully developed a Centiment Capital IP that has been commercialized into a B2C product called CSEP(Customer Service Experience Predictor). CSEP is a system that anticipates customer sentiment for inbound customer service call centers. The objective for clients will be the following: Building Effective Engagement and Brand Value; Improving Customer Satisfaction; Driving Effective Engagement, Market Share and ROI.
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- XCPCNL Business Services Announces Launch of Customer Service Experience Predictor Developed from Centiment Capital IP