https://www.accc.gov.au
After an ACCC investigation, the Federal Court ordered
Dodo and iPrimus admitted that their 'typical evening speed' claims made between
"Accurate information about broadband speeds, particularly during the busy period when consumers are most likely to use their services, is essential for consumers to be able to compare broadband offers and pick the best service for their needs," ACCC Chair
"The ACCC brought this case because we were concerned that the methodology which the
"These misleading speed claims meant consumers could not accurately compare different offerings and make an informed choice about their broadband provider,"
Under the Australian Consumer Law, service providers must not make false or misleading representations about the performance characteristics of their services. Representations about future matters are misleading if they are not based on reasonable grounds.
Over recent years, the ACCC has worked to facilitate much improved consumer outcomes through its Measuring Broadband Australia Program, the provision of its Broadband Speed Claims guidance, and taking enforcement action against a range of providers.
"Despite clear ACCC guidance on making broadband speed claims,
When considering the appropriate penalties to be imposed,
Dodo and iPrimus co-operated with the ACCC's investigation, admitted liability and agreed to make joint submissions to the Court in relation to penalties and other orders.
Background
Dodo and iPrimus are subsidiaries of the
The ACCC instituted proceedings against Dodo and iPrimus on
.
(C) 2021 M2 COMMUNICATIONS, source