Visionstate Corp. announced the soft launch of its new ViCCi 2.0 customer service kiosk powered by conversational chatbot artificial intelligence (AI). The Company is targeting spring of 2022 for the official launch of the new product at a large Canadian-based shopping centre.

Artificial intelligence is already a multibillion-dollar industry and is now growing substantially in the area of conversational AI. Visionstate is incorporating this technology into its ViCCi 2.0 platform to provide on-site customer service using artificial intelligence. The ViCCi 2.0 platform will have the capability to support a wide range of consumers through its ability to be modified to support various languages.

The ViCCi 2.0 product originated from a new partnership Visionstate formed in November 2021 with Fluido.ai, a company that specializes in conversational AI using chatbots. ViCCi 2.0 is an evolution of Visionstate's legacy interactive directories that first hit the market in 2005. At the time Visionstate incorporated rudimentary AI to guide the customer journey and it now leverages new technology to set the standard once again for on-site customer service.