TeleTech Holdings, Inc. and Welltok Announce Strategic Partnership to Deliver High Tech, High Touch Experience for Health Consumers
January 19, 2017 at 08:00 am
Share
TeleTech Holdings, Inc. and Welltok announce a strategic partnership to help population health managers guide consumers to optimal health with a more personal touch. The partnership will bring together advanced analytics with multi-channel communications capabilities to create highly-orchestrated and effective healthcare campaigns. The Welltok and TeleTech partnership brings together advanced and diverse capabilities to reach health consumers through the appropriate combination of email, web, mobile, SMS text, mail and live agents. TeleTech's live agent services are coordinated and tightly integrated with Welltok's multi-channel communications campaigns to maximize the effectiveness of outreach programs. Additionally, the integration of Welltok Analytics creates smart, flexible campaigns that trigger a live agent interaction when a human touch would be more impactful.
TTEC Holdings, Inc. is a global customer experience (CX) outsourcing partner for marquis and disruptive brands and public sector clients. The Company operates through two business segments: TTEC Digital and TTEC Engage. The TTEC Digital segment is focused on the intersection of Contact Center As a Service (CCaaS), Customer Relationship Management (CRM), and Artificial Intelligence (AI) and Analytics. This segment creates and implements strategic CX transformation roadmaps, sells, operates, and provides managed services for cloud platforms and premise-based CX technologies, including Amazon Web Services, Cisco, Genesys, Google, and Microsoft. The TTEC Engage segment provides the digitally enabled CX operational and managed services to support large, complex enterprise clientsâ end-to-end customer interactions at scale. It delivers data-driven omnichannel customer care, customer acquisition, growth, and retention services, tech support, trust and safety and back-office solutions.
TTEC HOLDINGS, INC. 
