During Big Energy Week SSE is working with Citizens Advice, charities, consumer groups, switching sites, Ofgem and the Government to give practical advice to people across the country to help them spend less on heating and powering their home.
Through its energy supply brands - Southern Electric, Scottish Hydro, SWALEC and Atlantic, SSE is demonstrating its backing for Big Energy Week by announcing today that it is:
- offering free cavity wall and loft insulation deals to
any customer who has not yet taken action to insulate their
home.1 According to the Energy Saving Trust, a customer who
has not taken any action to insulate their home could save
up to £175 per year by insulating their loft and up to £125
per year through cavity wall insulation.
- expanding the support it provides to vulnerable
customers, through the Warm Home Discount scheme and a new
hardship fund. SSE now expects to provide support to over
50,000 customers not covered by either its existing schemes
for vulnerable customers or the 'core' group of customers
covered by the Warm Home Discount scheme. This follows a
successful proactive campaign to identify customers
eligible for the Warm Home Discount rebate. Applications
for this support are still being accepted. SSE
expects to spend £46m in this financial year providing
financial support to more than 400,000 vulnerable and low
income customers.2
- introducing an annual energy review during 2012 for every
customer. This review will ensure customers are
on the best tariff for their needs and identify other
measures that they could take to reduce the amount spent on
heating and powering their home. This was one of the
ten actions SSE committed to introduce as part of its
'Building Trust' initiative launched in October
2011.3 Where possible, SSE is already proactively
advising every customer calling its call centres about
actions they could take to reduce the amount they pay for
their energy. For example, advising that a typical
customer could save around £75 a year if they pay by direct
debit rather than on receipt of a bill each quarter.
- providing more information to customers about the costs
that go into making up their bill, including the level of
profit that SSE makes from supplying energy to a typical
customer. To help customers understand better the things
they are paying for through their bill, from today SSE will
begin providing a breakdown of all the costs that make up a
customer's bill. This will initially be available
online but will be published on every customer bill by the
end of April. This breakdown shows that the profit SSE's
makes on a typical energy bill is only around five per
cent. This was one of the ten actions SSE committed
to introduce as part of its 'Building Trust' initiative
launched in October 2011.3
SSE advisors will be attending Big Energy Week events at
locations around the country, including London, Cardiff,
Edinburgh and Reading to give advice and support to
customers with concerns. In addition, SSE will
promote Big Energy Week events through its websites and
Twitter channels and also highlight ways for customers to
take advantage of relevant savings.4
Advice on cutting energy bills is also available at
www.bigenergyweek.org.uk. and customers can contact their
local Citizens Advice Bureaux for further energy saving
advice.
Last week SSE announced that it will cut its unit price for
household gas by 4.5% from 26 March 2012. Around 3.5
million households in Britain will benefit from the
reduction, which will cut SSE's typical gas bill by around
£28 a year. SSE has also decided to extend by another
two months its commitment to cap household electricity and
gas prices, from August 2012 to October 2012. This
means that it will not implement any price increases before
October 2012 at the earliest, but will implement more price
reductions if it can
Tony Keeling, SSE's Director of Customer Service
said:
"SSE is very supportive of Big Energy Week and its
objectives. We want to help our customers take advantage of
every means possible to reduce their energy bill and Big
Energy Week is an excellent opportunity for customers to
check that they are doing so.
"We will be encouraging all customers of our retail brands:
Scottish Hydro, Swalec, Atlantic, Southern Electric and SSE
to get in touch with us, or speak to an advisor through the
Big Energy Week website and local events, to find out how
they can take advantage of insulation deals, get onto a
better tariff or take up other offerings which will enable
them to make savings.
"I also hope that the price reduction and related package
of measures we announced last week, will give our customers
some respite from the seemingly endless rises in household
costs and show them that we will bring down prices when we
can."
1. More information on these deals can be found through
the following link on each of SSE's supply brand
websites:
2. SSE outlined the full range of support it was providing
to energy customers in Oct 2011 -
3.
4. SSE's Twitter channels are @sse, @southernelec,
@scottishhydro, @swalec
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