I. OVERVIEWThe Progressive Corporation's insurance subsidiaries recognized growth in both premiums and policies in force in the second quarter 2021, compared to the same period last year. During the quarter, we generated$11.5 billion of net premiums written, which is an increase of$1.3 billion , or 13%, compared to the second quarter 2020. We ended the second quarter 2021 with 26.4 million companywide policies, which is 2.6 million more policies than were in force atJune 30, 2020 . Our underwriting profit margin of 3.5% for the second quarter 2021 was 8.8 points lower than the same period last year. Certain growth and profitability comparisons to the same period last year were, in part, impacted by the effects COVID-19 restrictions had on our comparable prior year results. During the second quarter of 2020, shelter-in-place restrictions were in place to help stop the spread of the novel coronavirus, COVID-19. We saw a significant reduction in auto accident frequency resulting from changes in driving patterns in 2020. The impact from the pandemic should be considered when comparing year-over-year changes. On a year-over-year basis, net income and comprehensive income decreased 56% and 63%, respectively, for the second quarter 2021 and 9% and 42% for the first six months of 2021. The largest contributor to the year-over-year decreases was the reduction of underwriting income, which decreased 68% for the quarter and 38% for the first six months of 2021, partially offset by an increase in net holding period gains for the six months endedJune 30, 2021 , compared to the same period last year. The decreased underwriting profitability primarily reflected a significant increase in loss and loss adjustment expenses (LAE), which was in part offset by lower underwriting expenses in the second quarter 2021, compared to the second quarter 2020. For the second quarter 2021, losses and LAE reflect higher auto accident frequency and severity in both our personal and commercial auto products, coupled with lower average premiums per policy for our personal auto products. As pandemic-related restrictions were significantly reduced during the second quarter 2021, both frequency and vehicle miles traveled experienced increases, especially later in the second quarter. The increase in personal auto severity reflects higher costs to both repair cars and for medical expenses. The year-over-year increase in collision coverage severity, in part, reflects an increase in the valuation of used vehicles in 2021, which increases total loss costs that are partly offset by higher salvage returns. We also had lower collision severity in the second quarter of 2020, due to a higher volume of subrogation collections relative to new claims made, as a result of the COVID-19 restrictions. Our bodily injury coverage also saw an increase during the quarter due to a higher mix of more severe accidents. Our underwriting expense ratios were 12.5 points and 6.6 points lower for the second quarter and first six months of 2021, respectively, compared to the same periods last year. In April andMay 2020 , we issued credits to personal auto policyholders and recognized additional bad debt expense related to the billing leniencies and moratoriums that were in place through the middle ofMay 2020 , which contributed to the year-over-year variances. During the second quarter 2021, our total capital (debt plus shareholders' equity) increased$839.8 million , to$24.1 billion , primarily reflecting comprehensive income earned during the quarter, partially offset by common share repurchases and dividends declared during the period. A. Insurance Operations We evaluate growth in terms of both net premiums written and policies in force growth. All three of our operating segments contributed to our solid premium and policies in force growth during the second quarter on a year-over-year basis. Our companywide net premiums written grew 13%, with Personal Lines growing 6%, Commercial Lines 66%, and Property 15%, primarily reflecting an increase in volume from all of our segments. Our year-over-year Personal Lines growth for the second quarter 2021 was in part impacted by the solid growth experienced in the second quarter 2020 from our special lines business and renewal activity in our personal auto business as the moratoriums and billing leniencies that were in place were lifted. For our Commercial Lines business, in addition to an increase in policies in force, written premium growth also reflected a 20% increase in average written premium per policy on a quarter-over-prior-year quarter basis. In addition to the increase in our traditional business market targets year-over-year, Commercial Lines premiums growth during the second quarter 2021 reflected an increase in premiums in the transportation network company (TNC) business related to the expansion of our footprint in rideshare coverage and an increase in the estimated number of miles driven during the remainder of the policy terms. Our Property business continued to recognize solid growth for both the second quarter and year-to-date periods. AtJune 30, 2021 , on a year-over-year basis, policies in force grew 11% companywide, with Personal Lines, Commercial Lines, and Property growing 10%, 18%, and 14%, respectively. During the second quarter 2021, new applications (i.e., issued policies) increased 7%, 52%, and 29% in our Personal Lines, Commercial Lines (excluding TNC and our business owners policy product), and Property segments, respectively. During the quarter, total new personal auto applications increased 9% on a year-over-year basis, with Agency new applications increasing 32 -------------------------------------------------------------------------------- 9% and Direct increasing 10%. While year-over-year new applications were strong at the beginning of the second quarter 2021, by the end of the quarter growth in new applications was lower than the prior year as we started taking actions to address profitability, as discussed below. New applications for our special lines products were up 1% during the second quarter 2021, primarily reflecting the significant new application growth during the second quarter 2020, as people were purchasing more special lines products as a way to practice social distancing. On a year-over-year basis for the second quarter 2021, our Personal Lines renewal applications increased 9%, and both Commercial Lines and Property increased 8%. Total personal auto renewal applications increased 9% over the second quarter last year. To grow policies in force, it is critical that we retain our customers for longer periods. Consequently, increasing retention continues to be one of our most important priorities. Our efforts to increase our share of multi-product households remains a key initiative and we will continue to make investments to improve the customer experience to continue to support that goal. Policy life expectancy, which is our actuarial estimate of the average length of time that a policy will remain in force before cancellation or lapse in coverage, is our primary measure of customer retention in our Personal Lines, Commercial Lines, and Property businesses. Due to insurance market volatility brought on by the COVID-19 virus, it may be difficult to assess the progress we are making against our retention goals. We evaluate retention using a trailing 12-month total auto policy life expectancy and a trailing 3-month policy life expectancy. The latter does not address seasonality and can reflect more volatility. Due to suspending cancellations of policies for nonpayment during the second quarter 2020, which impacted renewal activity, the growth in our auto trailing 3-month policy life expectancy was artificially high during the second quarter 2020. Due to these unusual circumstances, consistent with the second quarter 2020, we have chosen not to disclose the year-over-year decrease in the trailing 3-month measure, as we do not believe the measure is meaningful. As of the end of the second quarter 2021, our trailing 12-month total personal auto policy life expectancy increased 3%, compared to last year. While this measure was also positively impacted during the second quarter 2020 by the inclusion of the items discussed above, it was impacted to a much lesser extent. Our Agency auto and Direct auto trailing 12-month policy life expectancy were both up 3%. Our Commercial Lines trailing 12-month policy life expectancy increased 5% year over year, special lines was flat, and Property decreased 6%. Our companywide underwriting margin for the second quarter 2021 was 3.5%, compared to 12.3% for the same period last year. Our personal auto incurred accident frequency was up 47% for the second quarter 2021, as compared to the prior year, and severity was up 8%. With more people driving and vehicle miles traveled increasing, loss frequency is more in line with what we were experiencing prior to the onset of the pandemic. Collision is a significant driver of the increased severity we experienced during the current quarter as the increase in the valuation of used vehicles is increasing our total loss and repair costs. Throughout the second quarter, based on our usage-based insurance data, we observed the number of vehicle miles traveled continue to climb towards pre-pandemic levels. Claims frequency has also been moving towards pre-pandemic levels. Towards the end of the second quarter, the pace at which frequency was returning to pre-pandemic levels accelerated relative to vehicle miles traveled. This, in concert with lower personal auto average premiums and increased claims severity has eroded our underwriting margin. While it is difficult to accurately assess these trends moving forward, we expect continuing pressure on our underwriting margins from these, and potentially other trends, and are taking actions detailed below to strive to meet our stated objective of underwriting margins of at least four points on a calendar year basis. During the second quarter 2021, rate increases were effective in 11 states, which had an average increase of about 5%. In the aggregate, rate changes for personal auto for the quarter were about 2%. Management continues to assess miles driven, driving patterns, loss severity, weather events, and other components of expected loss costs on a state-by-state basis and, where appropriate, adjust rates accordingly. We are also looking to identify where we may need to tighten underwriting criteria further where losses indicate rate inadequacy. In addition to rate actions, at the beginning of the third quarter 2021, we started reducing advertising spend in certain areas based on performance against our media and underwriting targets. We will continue to look at key performance indicators to assess where additional action is needed and will react swiftly to address those needs. These actions could result in fewer new business applications. Our Personal and Commercial Lines operating segments were profitable during the second quarter 2021, while our Property business generated an underwriting loss, due to significant catastrophe losses incurred during the quarter. Our Personal Lines segment generated an underwriting profit margin of 3.8% for the second quarter 2021, which was aided minimally by our special lines business, which contributed a favorable 0.2 point impact on our Personal Lines combined ratio for the quarter. Our Commercial Lines underwriting profit margin for the second quarter was 8.0%. Our Property segment had an underwriting loss margin of 16.6% for the quarter. On a net basis (i.e., after reinsurance), our Property business incurred catastrophe losses, during the second quarter, of$128.0 million , or 25.5 points on their combined ratio. 33 -------------------------------------------------------------------------------- B. Investments The fair value of our investment portfolio was$50.9 billion atJune 30, 2021 , compared to$47.5 billion atDecember 31, 2020 . The$3.4 billion increase from year-end 2020 is the result of solid cash flows from operations, net of shareholder dividends, strong investment results, as well as from the acquisition ofProtective Insurance Corporation and its subsidiaries (Protective Insurance ) (see Note 14 - Acquisition for further discussion). Our asset allocation strategy is to maintain 0%-25% of our portfolio in Group I securities, with the balance (75%-100%) of our portfolio in Group II securities (the securities allocated to Group I and II are defined below under Results of Operations - Investments). AtJune 30, 2021 , 16% of our portfolio was allocated to Group I securities and 84% to Group II securities, compared to 14% and 86%, respectively, atDecember 31, 2020 . Our recurring investment income generated a pretax book yield of 1.9% for the second quarter 2021, compared to 2.5% for the same period in 2020, primarily due to investing new cash at lower interest rates. Our investment portfolio produced a fully taxable equivalent (FTE) total return of 1.7% and 4.5% for the second quarter 2021 and 2020, respectively. Our fixed-income and common stock portfolios had FTE total returns of 1.1% and 7.3%, respectively, for the second quarter 2021, compared to 3.4% and 21.5%, respectively, last year. The year-over-year decrease in our fixed-income FTE total return was the result of an increase in interest rates. The common stock portfolio's FTE total return reflects that during the second quarter last year, our common stock portfolio's FTE total return improved significantly as investors moved back into risk assets, following a decline at the end of the first quarter 2020, which reflected investors' response to the economic uncertainty due to the COVID-19 restrictions. AtJune 30, 2021 , the fixed-income portfolio had a weighted average credit quality of AA- and a duration of 3.1 years, compared to AA- and 3.0 years and AA- and 2.9 years atJune 30, 2020 andDecember 31, 2020 , respectively. While we have slightly lengthened our portfolio duration over the previous twelve months, it remains below the midpoint of our 1.5-year to 5-year range, which we believe provides some protection against a further increase in interest rates. 34 -------------------------------------------------------------------------------- II. FINANCIAL CONDITION A. Liquidity and Capital Resources Progressive's insurance operations create liquidity by collecting and investing premiums from new and renewal business in advance of paying claims. Operations generated positive cash flows of$4.9 billion and$3.9 billion for the six months endedJune 30, 2021 and 2020, respectively, in part due to collecting premiums at a faster rate than losses are being paid. Our total capital (debt plus shareholders' equity) was$24.1 billion , at book value, atJune 30, 2021 , compared to$22.1 billion atJune 30, 2020 , and$22.4 billion atDecember 31, 2020 . The increase since year end primarily reflected net income, in part offset by common share repurchases, dividends declared, and other comprehensive loss during the period. Our debt-to-total capital ratio remained below 30% during all reported periods, consistent with our financial policy. This ratio, which reflects debt as a percent of debt plus shareholders' equity, was 22.4% atJune 30, 2021 , 24.4% atJune 30, 2020 , and 24.1% atDecember 31, 2020 . None of our outstanding senior notes have restrictive financial covenants or credit rating triggers. We seek to deploy capital in a prudent manner and use multiple data sources and modeling tools to estimate the frequency, severity, and correlation of identified exposures, including, but not limited to, catastrophic and other insured losses, natural disasters, and other significant business interruptions, to estimate our potential capital needs. During the first six months of 2021, we returned capital to shareholders primarily through dividends and common share repurchases. Our Board of Directors declared a$0.10 per common share dividend in both the first and second quarters 2021. These dividends, which were each$58.5 million in the aggregate, were paid inApril 2021 andJuly 2021 , respectively. In addition to the common share dividends, inMarch 2021 , we paid Series B Preferred Share dividends in the aggregate amount of$13.4 million . InJanuary 2021 , we also paid common share dividends in the aggregate amount of$2.7 billion , or$4.60 per share (see Note 9 - Dividends for further discussion). In accordance with our financial policies, during 2021, we repurchased 1.1 million common shares, at a total cost of$95.4 million , either in the open market or to satisfy tax withholding obligations as permitted under our equity compensation plans. We will continue to make decisions on returning capital to shareholders based on the strength of our capital position and the potential capital needs to expand our business operations. InApril 2021 , we renewed the unsecured discretionary line of credit (the "Line of Credit") withPNC Bank, National Association , in the maximum principal amount of$250 million . We did not engage in short-term borrowings, including any borrowings under our Line of Credit, to fund our operations or for liquidity purposes during the reported periods. OnJune 1, 2021 , Progressive acquired all of the outstanding Class A and Class B common shares ofProtective Insurance for$23.30 per share, or approximately$338 million in aggregate. The acquisition was funded with cash held by Progressive. See Note 14 - Acquisition for further discussion. Based upon our capital planning and forecasting efforts, we believe we have sufficient capital resources and cash flows from operations to support our current business, scheduled principal and interest payments on our debt, anticipated dividends on our common shares and Series B Preferred Shares, our contractual obligations, and other expected capital requirements for the foreseeable future, including the$500 million of 3.75% Senior Notes maturing in August of 2021. We did not experience a significant change in our liquidity needs during the second quarter 2021. During the first six months of 2021 and at all times during 2020, our total capital exceeded the sum of our regulatory capital layer plus our self-constructed extreme contingency layer, as described in Exhibit 13 to our Annual Report on Form 10-K for the year endedDecember 31, 2020 (2020 Annual Report to Shareholders). B. Commitments and Contingencies Contractual Obligations During the first six months of 2021, our contractual obligations have not changed materially from those discussed in our 2020 Annual Report to Shareholders. Off-Balance-Sheet Arrangements Our off-balance-sheet leverage includes purchase obligations and catastrophe excess of loss reinsurance contracts. There have not been any material changes in off-balance-sheet items from those discussed in our 2020 Annual Report to Shareholders. 35 -------------------------------------------------------------------------------- III. RESULTS OF OPERATIONS - UNDERWRITING A. Segment Overview We report our underwriting operations in three segments: Personal Lines, Commercial Lines, and Property. As a component of our Personal Lines segment, we report our Agency and Direct business results to provide further understanding of our products by distribution channel. The following table shows the composition of our companywide net premiums written, by segment, for the respective periods: Three Months Ended June 30, Six Months Ended June 30, 2021 2020 2021 2020 Personal Lines Agency 38 % 40 % 38 % 41 % Direct 40 43 41 43 Total Personal Lines1 78 83 79 84 Commercial Lines 17 12 16 12 Property 5 5 5 4 Total underwriting operations 100 % 100 % 100 % 100 % 1 Personal auto insurance accounted for 91% of the total Personal Lines segment net premiums written during the three months and 93% during the six months endedJune 30, 2021 and 2020; insurance for our special lines products accounted for the balance. Our Personal Lines business writes insurance for personal autos and special lines products (e.g., motorcycles, watercraft, and RVs). We currently write our Personal Lines products in all 50 states. We also offer our personal auto product (not special lines products) in theDistrict of Columbia . Within Personal Lines we often refer to our four consumer segments, which include: •Sams - inconsistently insured; •Dianes - consistently insured and maybe a renter; •Wrights - homeowners who do not bundle auto and home; and •Robinsons - homeowners who bundle auto and home. While our personal auto policies are primarily written for 6-month terms, we write 12-month auto policies in our Platinum agencies to promote bundled auto and home growth. AtJune 30, 2021 , 13% of our Agency auto policies in force were 12-month policies, compared to 11% a year earlier. Our special lines products are written for 12-month terms. Our Commercial Lines business writes auto-related liability and physical damage insurance, workers' compensation coverage primarily for the transportation industry, and business-related general liability and property insurance, predominately for small businesses. The majority of our Commercial Lines business is written through the independent agency channel although our direct business is growing. The amount of commercial auto business written through the direct channel, excluding our TNC business, grew 93% on a quarter-over-prior-year and represented 10% of premiums written for the second quarter 2021, compared to 8% for the same period last year. We write Commercial Lines business in all 50 states and about 90% of these policies are written for 12-month terms. To serve our direct channel customers, we continued to expand our product offerings, including the addition of our business owners policy product in 22 states by the end of the second quarter, through our in-house agency and BusinessQuote Explorer®, our digital platform for small business consumers. Our Property business writes residential property insurance for single family homes, condominium unit owners, renters, etc. We write the majority of our Property business through the independent agency channel; however, we continue to expand the distribution of our Property product offerings in the direct channel, which represented about 22% of premiums written for the second quarter 2021, compared to 17% for the same period last year. Property policies are written for 12-month terms. We write residential property in 47 states, renters in 48 states, and flood insurance in 46 states; we also write all of these products in theDistrict of Columbia . Our flood insurance is written primarily through the National Flood Insurance Program and is 100% reinsured. 36 -------------------------------------------------------------------------------- B. Profitability Profitability for our underwriting operations is defined by pretax underwriting profit, which is calculated as net premiums earned plus fees and other revenues less losses and loss adjustment expenses, policy acquisition costs, and other underwriting expenses. We also use underwriting margin, which is underwriting profit or loss expressed as a percentage of net premiums earned, to analyze our results. For the respective periods, our underwriting profitability results were as follows: Three Months Ended June 30, Six Months Ended June 30, 2021 2020 2021 2020 Underwriting Underwriting Underwriting Underwriting Profit (Loss) Profit (Loss) Profit (Loss) Profit (Loss) ($ in millions) $ Margin $ Margin $ Margin $ Margin Personal Lines Agency$ 207.5 4.9 %$ 550.6 14.0 %$ 755.0 9.1 %$ 1,152.2 14.9 % Direct 128.4 2.8 647.2 15.5 543.0 6.0 1,120.2 13.7 Total Personal Lines 335.9 3.8 1,197.8 14.8 1,298.0 7.5 2,272.4 14.3 Commercial Lines 130.1 8.0 179.8 15.9 358.6 11.8 292.3 12.6 Property1 (83.3) (16.6) (188.7) (43.6) (154.0) (15.8) (139.5) (16.3) Other indemnity2 0.1 NM 0 NM 0.1 NM 0 NM Total underwriting operations$ 382.8 3.5 %$ 1,188.9 12.3 %$ 1,502.7 7.0 %$ 2,425.2 12.7 % 1 For the three and six months endedJune 30, 2021 and 2020, pretax profit (loss) includes$14.1 million and$28.3 million , respectively, of amortization expense associated with acquisition-related intangible assets attributable to our Property segment, and$14.1 million and$28.6 million for the respective periods last year. 2 Primarily includesProtective Insurance's run-off business operations. Underwriting margins for our other indemnity business are not meaningful (NM) due to the low level of premiums earned by such business. The decreases in the companywide underwriting profit margins during the three and six months endedJune 30, 2021 , compared to the same periods last year, were primarily driven by higher accident frequency and severity. See the Losses and Loss Adjustment Expenses (LAE) section below for further discussion of our frequency and severity trends. 37 -------------------------------------------------------------------------------- Further underwriting results for our Personal Lines business, including results by distribution channel, the Commercial Lines business, the Property business, and our underwriting operations in total, were as follows: Three Months Ended June 30, Six Months Ended June 30, Underwriting Performance1 2021 2020 Change 2021 2020 Change Personal Lines - Agency Loss & loss adjustment expense ratio 76.5 53.2 23.3 72.2 58.8 13.4 Underwriting expense ratio 18.6 32.8 (14.2) 18.7 26.3 (7.6) Combined ratio 95.1 86.0 9.1 90.9 85.1 5.8 Personal Lines - Direct Loss & loss adjustment expense ratio 77.0 50.3 26.7 72.8 57.9 14.9 Underwriting expense ratio 20.2 34.2 (14.0) 21.2 28.4 (7.2) Combined ratio 97.2 84.5 12.7 94.0 86.3 7.7 Total Personal Lines Loss & loss adjustment expense ratio 76.8 51.7 25.1 72.5 58.3 14.2 Underwriting expense ratio 19.4 33.5 (14.1) 20.0 27.4 (7.4) Combined ratio 96.2 85.2 11.0 92.5 85.7 6.8 Commercial Lines Loss & loss adjustment expense ratio 71.8 57.3 14.5 67.9 62.9 5.0 Underwriting expense ratio 20.2 26.8 (6.6) 20.3 24.5 (4.2) Combined ratio 92.0 84.1 7.9 88.2 87.4 0.8 Property Loss & loss adjustment expense ratio 87.5 114.0 (26.5) 86.2 86.5 (0.3) Underwriting expense ratio2 29.1 29.6 (0.5) 29.6 29.8 (0.2) Combined ratio2 116.6 143.6 (27.0) 115.8 116.3 (0.5) Total Underwriting Operations Loss & loss adjustment expense ratio 76.5 55.2 21.3 72.5 60.2 12.3 Underwriting expense ratio 20.0 32.5 (12.5) 20.5 27.1 (6.6) Combined ratio 96.5 87.7 8.8 93.0 87.3 5.7 Accident year - Loss & loss adjustment expense ratio3 75.8 55.5 20.3 71.6 59.6 12.0 1 Ratios are expressed as a percentage of net premiums earned; fees and other revenues are netted with underwriting expenses in the ratio calculations. 2 Included in the three and six months endedJune 30, 2021 , are 2.8 points and 2.9 points, respectively, of amortization expense associated with acquisition-related intangible assets attributable to our Property segment, and 3.3 points and 3.4 points for the respective periods last year. Excluding these additional expenses, for the three months endedJune 30, 2021 and 2020, the Property business would have reported expense ratios of 26.3 for both periods, and combined ratios of 113.8 and 140.3, respectively. For the six months endedJune 30, 2021 and 2020, excluding these additional expenses, the Property business would have reported expense ratios of 26.7 and 26.4, respectively, and combined ratios of 112.9 for both periods. 3 The accident year ratios include only the losses that occurred during the period noted. As a result, accident period results will change over time, either favorably or unfavorably, as we revise our estimates of loss costs when payments are made or reserves for that accident period are reviewed. 38 --------------------------------------------------------------------------------
Losses and Loss Adjustment Expenses (LAE)
Three Months Ended June 30, Six Months Ended June 30, (millions) 2021 2020 2021 2020 Increase (decrease) in net loss and LAE reserves$ 1,603.1 $ 146.5 $ 2,230.6 $ 116.1 Paid losses and LAE 6,803.3 5,174.9 13,286.3 11,360.5 Total incurred losses and LAE$ 8,406.4 $ 5,321.4 $ 15,516.9 $ 11,476.6 Claims costs, our most significant expense, represent payments made and estimated future payments to be made, to or on behalf of our policyholders, including expenses needed to adjust or settle claims. Claims costs are a function of loss severity and frequency and, for our vehicle businesses, are influenced by inflation and driving patterns, among other factors, some of which are discussed below. In our Property business, severity is primarily a function of construction costs and the age of the structure. Accordingly, anticipated changes in these factors are taken into account when we establish premium rates and loss reserves. Loss reserves are estimates of future costs and our reserves are adjusted as underlying assumptions change and information develops. Our total loss and LAE ratio increased 21.3 points for the second quarter 2021, compared to the same period last year, and 12.3 points on a year-to-date basis, primarily due to higher accident severity and frequency. The following table shows our consolidated catastrophe losses, excluding loss adjustment expenses, incurred during the periods: Three Months Ended June 30, Six Months Ended June 30, ($ in millions) 2021 2020 2021 2020 Personal Lines$ 211.8 $ 164.7 $ 276.9 $ 201.9 Commercial Lines 6.6 6.3 8.4 7.6 Property 128.0 234.8 272.6 276.7 Total net catastrophe losses incurred$ 346.4 $ 405.8 $ 557.9 $ 486.2 Combined ratio effect 3.2 pts. 4.2 pts. 2.6 pts. 2.5 pts. During the second quarter 2021, the majority of catastrophe losses were due to wind and hail throughoutthe United States . We have responded, and plan to continue to respond, promptly to catastrophic events when they occur in order to provide exemplary claims service to our customers. We do not have catastrophe-specific reinsurance for our Personal Lines or Commercial Lines businesses, but we reinsure portions of our Property business against various risks. The Property business reinsurance programs include: multi-year catastrophe excess of loss, aggregate excess of loss, and catastrophe bonds. During the second quarter 2021, we entered into new reinsurance contracts under our per occurrence excess of loss program for our Property business. The new reinsurance policies carry retention thresholds for losses and allocated loss adjustment expenses (ALAE) from a single catastrophic event of$200 million , an increase from the retention threshold on the prior contracts of$80 million . The increase in the threshold from the prior contract primarily reflects our ability to assume more direct risk on a companywide basis, while balancing this risk against the rising costs for these types of contracts. See Item 1 - Description of Business-Reinsurance in our Annual Report on Form 10-K for the year endedDecember 31, 2020 , for a discussion of our various reinsurance programs. As ofJune 30, 2021 , on a year-to-date basis, we have incurred$276.3 million of losses and ALAE subject to our 2021 catastrophe aggregate excess of loss program and have not exceeded the$475 million annual retention threshold. 39 --------------------------------------------------------------------------------
Under our various Property catastrophe-specific reinsurance, we ceded the following losses and ALAE, including development on prior year storms, during the periods:
Three Months Ended June 30, Six Months Ended June 30, (in millions) 2021 2020 2021 2020 Aggregate excess of loss: Current accident year $ 0$ 0 $ 0$ 0 Prior accident years 12.7 NA 13.5 NA Per occurrence excess of loss: Current accident year (12.5) 0 7.5 0 Prior accident years1 15.0 40.0 134.6 80.0 Total $ 15.2$ 40.0 $ 155.6 $ 80.0 NA = Not applicable; this reinsurance coverage was entered into onJanuary 1, 2020 . 1 Increase during the six months endedJune 30, 2021 , primarily represents prior year development on Hurricane Irma. In 2017, we reached our excess of loss retention threshold for Irma and, as a result, all prior year development is fully ceded. The following discussion of our severity and frequency trends in our personal auto businesses excludes comprehensive coverage because of its inherent volatility, as it is typically linked to catastrophic losses generally resulting from adverse weather. For our commercial auto products, the reported frequency and severity trends include comprehensive coverage. Comprehensive coverage insures against damage to a customer's vehicle due to various causes other than collision, such as windstorm, hail, theft, falling objects, and glass breakage. Due to the impacts of shelter-in-place requirements that occurred throughout much of 2020, we believe that comparing current year frequency and severity to the prior year are not meaningful for our personal auto businesses. For reference, on a year-over-year basis for the second quarter and the first six months of 2021, frequency increased 47% and 19%, respectively, for all coverages, excluding comprehensive coverage, and severity increased 8% and 6%. The trend comparisons below compare a two-year annualized change between 2021 and 2019 for personal auto frequency and severity, which we feel are more insightful when trying to understand our current year profitability given the impact that COVID-19 restrictions had on our 2020 trends. We saw the number of vehicle miles driven decrease dramatically when the COVID-19 restrictions were first put in place, especially during the early months of the pandemic. Now that the shelter-in-place restrictions have been eliminated, our usage-based insurance data has shown that the variance between vehicle miles traveled and claims volume decreased as the number of claims grew at a faster pace during the second quarter 2021. Total personal auto incurred severity (i.e., average cost per claim, including both paid losses and the change in case reserves) on a calendar-year basis increased about 8% during the second quarter and the first six months of 2021, compared to the same period in 2019. Following are the changes we experienced in severity in our auto coverages on a 2021 year-over-2019 year annualized basis: •Bodily injury increased about 10% for the second quarter and the first six months of 2021, due in part to a shift in the mix to more severe accidents compared to 2019. •Personal injury protection (PIP) increased about 10% during the second quarter 2021 and 7% during the first six months of 2021, due in part to reopened claims, primarily inFlorida . •Auto property damage and collision increased about 6% and 9%, respectively, for the second quarter 2021 and 6% and 7% for the first six months of 2021, in part due to shifts in the type of loss experienced, more total losses, and increased used car prices. It is a challenge to estimate future severity, but we continue to monitor changes in the underlying costs, such as used car prices, vehicle repair costs, medical costs, health care reform, court decisions, and jury verdicts, along with regulatory changes and other factors that may affect severity. Our personal auto incurred frequency, on a calendar-year annualized basis, decreased about 6% and 8% for the second quarter and for the first six months of 2021, compared to the same periods in 2019. Following are the frequency changes we experienced by coverage, and primarily resulted from changes in driving patterns from those historically experienced: •Auto property damage, bodily injury, and PIP each decreased about 9% to 10% for the second quarter of 2021 and 11% to 12% for the first six months of 2021, compared to 2019. •Collision decreased about 2% for the quarter and 5% for the first six months of 2021. 40 -------------------------------------------------------------------------------- We will continue to analyze trends to distinguish changes in our experience from other external factors, such as changes in the number of vehicles per household, miles driven, vehicle usage, gasoline prices, advances in vehicle safety, and unemployment rates, versus those resulting from shifts in the mix of our business or changes in driving patterns, to allow us to react quickly to price for these trends and to reserve more accurately for our loss exposures. The changes we are disclosing in the paragraph below for our commercial auto products severity and frequency use a trailing 12-month period and exclude our TNC business. Using a trailing 12-month period addresses inherent seasonality trends in the commercial auto products and lessens the effects of month-to-month variability, including the impact of COVID-19 restrictions. Since the loss patterns in the TNC business are not indicative of our other commercial auto products, disclosing severity and frequency trends excluding that business is more indicative of our overall experience for the majority of our commercial auto products. For the trailing 12-month period endingJune 30, 2021 , compared to the same period in 2020, incurred severity in our commercial auto products increased 6% and frequency was flat. The increase in severity is in part due to increased medical costs and actuarially determined reserves due to accelerating paid loss trends and shifts in the mix of business to for-hire transportation, which has higher average severity than the business auto and contractor business market targets. Information from our usage-based insurance data shows commercial auto driving miles and congestion levels are back to pre-pandemic levels, which we believe will result in more claims activity. As a result, we will continue to adjust our pricing and increase our claims staff to prepare for the expected year-over-year increase in our commercial auto claims volume. The table below presents the actuarial adjustments implemented and the loss reserve development experienced in the following periods on a companywide basis: Three Months Ended June 30, Six Months Ended June 30, ($ in millions) 2021 2020 2021 2020 ACTUARIAL ADJUSTMENTS Reserve decrease (increase) Prior accident years$ (22.1) $ (2.7) $ (44.2) $ (12.2) Current accident year 15.5 28.6 18.4 30.2 Calendar year actuarial adjustment$ (6.6) $ 25.9 $ (25.8) $ 18.0 PRIOR ACCIDENT YEARS DEVELOPMENT Favorable (unfavorable) Actuarial adjustment$ (22.1) $ (2.7) $ (44.2) $ (12.2) All other development (50.5) 30.7 (152.8) (103.9) Total development$ (72.6) $ 28.0 $ (197.0) $ (116.1) (Increase) decrease to calendar year combined ratio (0.7) pts. 0.3 pts. (0.9) pts. (0.6) pts. Total development consists of both actuarial adjustments and "all other development" on prior accident years. The actuarial adjustments represent the net changes made by our actuarial staff to both current and prior accident year reserves based on regularly scheduled reviews. Through these reviews, our actuaries identify and measure variances in the projected frequency and severity trends, which allow them to adjust the reserves to reflect the current cost trends. For our Property business, 100% of catastrophe losses are reviewed monthly, and any development on catastrophe reserves are included as part of the actuarial adjustments. For the Personal Lines and Commercial Lines businesses, development for catastrophe losses for the vehicle businesses would be reflected in "all other development," discussed below, to the extent they relate to prior year reserves. We report these actuarial adjustments separately for the current and prior accident years to reflect these adjustments as part of the total prior accident years development. "All other development" represents claims settling for more or less than reserved, emergence of unrecorded claims at rates different than anticipated in our incurred but not recorded (IBNR) reserves, and changes in reserve estimates on specific claims. Although we believe the development from both the actuarial adjustments and "all other development" generally results from the same factors, we are unable to quantify the portion of the reserve development that might be applicable to any one or more of those underlying factors. Our objective is to establish case and IBNR reserves that are adequate to cover all loss costs, while incurring minimal variation from the date the reserves are initially established until losses are fully developed. Our ability to meet this objective is impacted by many factors. Changes in case law, particularly in PIP environments, can make it difficult to estimate reserves timely and with minimal variation. See Note 6 - Loss and Loss Adjustment Expense Reserves, for a more detailed discussion of our prior 41 -------------------------------------------------------------------------------- accident years development. We continue to focus on our loss reserve analysis, attempting to enhance accuracy and to further our understanding of our loss costs. Underwriting Expenses The companywide underwriting expense ratio (i.e., policy acquisition costs and other underwriting expenses and policyholder credits, net of fees and other revenues, expressed as a percentage of net premiums earned) decreased 12.5 points for the second quarter and 6.6 points for the first six months of 2021, compared to the same period in 2020, primarily reflecting 10.7 points and 5.4 points of policyholder credits issued to personal auto customers for the three and six months endedJune 30, 2020 . Our Commercial Lines business also saw a significant decrease in expenses on a year-over-year basis reflecting the work that we did with our Commercial Lines policyholders and agents to provide premium credits and billing allowances during the second quarter 2020, which, along with bad debt exposure, contributed to a 4.0 point and 2.1 point increase in the Commercial Lines expense ratio for the three and six months endedJune 30, 2020 , respectively. Progressive's other underwriting expenses, net of fees and other revenues, decreased 3% and increased 1% for the three and six months endedJune 30, 2021 , compared to the same periods last year. In 2020, we recorded$120.0 million and$191.0 million for the second quarter and year-to-date periods, respectively, to increase our allowance for uncollectable accounts, which reflected our expectation of the additional uncertainty regarding our policyholders' ability to pay as a result of the economic impacts related to COVID-19 restrictions. During the second quarter and the first six months of 2021, our advertising expenditures increased 15% and 20%, compared to the same period last year. We reevaluated our media budget as part of our actions to respond to the compression we are seeing in our underwriting profitability and, as a result, will be reducing our planned spend in certain areas based on performance against our media and underwriting targets. 42 -------------------------------------------------------------------------------- C. Growth For our underwriting operations, we analyze growth in terms of both premiums and policies. Net premiums written represent the premiums from policies written during the period, less any premiums ceded to reinsurers. Net premiums earned, which are a function of the premiums written in the current and prior periods, are earned as revenue over the life of the policy using a daily earnings convention. Policies in force, our preferred measure of growth since it removes the variability due to rate changes or mix shifts, represents all policies under which coverage was in effect as of the end of the period specified. Three Months Ended June 30, Six Months Ended June 30, ($ in millions) 2021 2020 % Growth 2021 2020 % Growth NET PREMIUMS WRITTEN Personal Lines Agency$ 4,326.1 $ 4,104.7 5 %$ 8,784.8 $ 8,131.2 8 % Direct 4,574.1 4,326.8 6 9,576.8 8,624.2 11 Total Personal Lines 8,900.2 8,431.5 6 18,361.6 16,755.4 10 Commercial Lines 1,986.3 1,195.1 66 3,780.4 2,339.2 62 Property 590.9 513.4 15 1,064.5 916.7 16 Other indemnity 2.9 0 NM 2.9 0 NM Total underwriting operations$ 11,480.3 $ 10,140.0 13 %$ 23,209.4 $ 20,011.3 16 % NET PREMIUMS EARNED Personal Lines Agency$ 4,220.3 $ 3,919.0 8 %$ 8,318.5 $ 7,747.7 7 % Direct 4,633.9 4,167.9 11 9,065.6 8,160.3 11 Total Personal Lines 8,854.2 8,086.9 9 17,384.1 15,908.0 9 Commercial Lines 1,621.8 1,129.0 44 3,039.6 2,318.0 31 Property 502.3 432.7 16 974.8 853.3 14 Other indemnity1 4.0 0 NM 4.0 0 NM Total underwriting operations$ 10,982.3 $ 9,648.6 14 %$ 21,402.5 $ 19,079.3 12 % NM = Not meaningful 1Represents Protective Insurance's run-off business. June 30, (thousands) 2021 2020 % Growth POLICIES IN FORCE Agency auto 8,014.2 7,362.5 9 % Direct auto 9,581.3 8,507.6 13 Total auto 17,595.5 15,870.1 11 Special lines1 5,211.7 4,790.5 9 Personal Lines - total 22,807.2 20,660.6 10 Commercial Lines 916.6 775.8 18 Property 2,655.5 2,336.1 14 Companywide total 26,379.3 23,772.5 11 %
1 Includes insurance for motorcycles, watercraft, RVs, and similar items.
Although new policies are necessary to maintain a growing book of business, we recognize the importance of retaining our current customers as a critical component of our continued growth. As shown in the tables below, we measure retention by policy life expectancy. We review our customer retention for our personal auto products using both a trailing 3-month and a trailing 12-month period. Although using a trailing 3-month measure does not address seasonality and can reflect more volatility, this measure is more responsive to current experience and generally can be an indicator of how our retention rates are moving. Due to the significant renewal activity during the second quarter 2020, as a result of suspending cancellations of policies for non-payment, we believe the year-over-year change in the trailing 3-month policy life expectancy is not representative of true retention activity and, therefore, we have chosen not to disclose this measure in the tables below as we do not believe the change is meaningful. We continue to disclose our changes in policy life expectancy using a trailing 12-month period. We believe the measure is indicative of recent experience, mitigates the effect of month-to-month variability, and addresses seasonality. While this measure was also impacted by suspension of policy cancellations last year, it was to a much lesser extent. To analyze growth, we review new policies, rate levels, and the retention characteristics of our segments. 43 -------------------------------------------------------------------------------- D. Personal Lines The following table shows our year-over-year changes for our Personal Lines business: Growth Over Prior Year Quarter Year-to-date 2021 2020 2021 2020 Applications New 7 % 2 % 11 % 2 % Renewal 9 12 11 11 Written premium per policy - Auto (2) 0
(3) 0
Policy life expectancy - Auto
Trailing 3-months NM NM Trailing 12-months 3 7 NM = Not meaningful In our Personal Lines business, the increase in both new and renewal applications during 2021 resulted from increases in both our personal auto and special lines products. The year-to-date comparisons are impacted by the depressed growth resulting from the impact of COVID-19 restrictions that were put in place toward the end of the first quarter 2020. During the three and six months endedJune 30, 2021 , our personal auto new application growth was 9% and 10%, respectively, compared to the same periods last year. During the second quarter 2021, we continued to see strong renewal personal auto application growth, in part aided by rate decreases taken throughout 2020, in addition to the impact from the moratoriums and billing leniency efforts throughout 2020. During the second quarter 2021, rate increases were effective in 11 states, which had an average increase of about 5%. In the aggregate, rate changes for personal auto for the quarter were about 2%. These rate changes, coupled with tightening underwriting criteria in consumer segments where losses indicate rate inadequacy, are part of the actions that we are taking to address the rising trends we are experiencing with auto accident frequency and severity increasing as people are driving more. We will continue to manage growth and profitability in accordance with our long-standing goal of growing as fast as we can as long as we can provide good customer service at or below a companywide 96 combined ratio on a calendar-year basis. Our special lines products saw new applications increase 1% and 12% during the quarter and year-to-date period. Year-over-year growth in the second quarter 2021 was less than the first six months due to the significant application growth we recorded last year. During the second quarter 2020, we recorded a 22% increase in new applications due to high demand in our special lines products reflecting the overall growth in the RV, boat, and motorcycle industries as consumers focused on activities that promoted social distancing. At the end of the second quarter 2021, we saw our Robinsons continue to enjoy year-over-year growth in personal auto policies in force that outpaced our other consumer segments (Sams, Dianes, and Wrights). New application growth across all four consumer segments was positive for the quarter. Quote volume increased on a year-over-year basis for the second quarter in all consumer segments, except the Wrights, which decreased slightly. During the second quarter 2021, compared to the same period last year, all consumer segments saw a flat-to-slightly-increased rate of conversion. We report our Agency and Direct business results separately as components of our Personal Lines segment to provide further understanding of our products by distribution channel. The channel discussions below are focused on personal auto insurance since this product accounted for 91% and 93% of the Personal Lines segment net premiums written during the second quarter and the first six months of 2021, respectively. 44 --------------------------------------------------------------------------------
The Agency Business Growth Over Prior Year Quarter Year-to-date 2021 2020 2021 2020 Applications - Auto New 9 % (13) % 7 % (8) % Renewal 6 11 9 10 Written premium per policy - Auto (1) 1 (1) 1 Policy life expectancy - Auto Trailing 3-months NM NM Trailing 12-months 3 9 NM = Not meaningful The Agency business includes business written by more than 40,000 independent insurance agencies that represent Progressive, as well as brokerages inNew York andCalifornia . During the second quarter and first six months of 2021, the Agency auto business experienced an increase in new application growth. During the quarter, we generated new auto application growth in 39 states and theDistrict of Columbia , including seven of our top 10 largest Agency states. Each of our consumer segments experienced positive new application and policy in force growth, except for our Robinson consumer segment where new applications decreased 2% during the second quarter 2021, compared to last year. Robinsons new applications were relatively less affected by the pandemic than the other consumer segments in 2020. During the second quarter and first six months of 2021, we experienced an increase in Agency auto quote volume of 6% and 5%, respectively, with a rate of conversion (i.e., converting a quote to a sale) increase of 3% and 2%, compared to the same period last year. For the quarter and year-to-date periods, each consumer segment saw increases in quote volume, except for the Wrights, where growth decreased slightly in both periods, compared to last year. The current year increase in part reflected lower quotes and conversion in 2020 due to shelter-in-place restrictions, which required agents to work from home. Given the impact of the COVID-19 restrictions on the prior year activity, we felt it may be helpful to compare the current year to the second quarter and first six months of 2019. Comparing 2021 to 2019, Agency auto quotes increased 1% and 3%, for the second quarter and first six months, respectively, and conversion decreased 6% and 5%. We experienced an increase in the percentage of bundled Agency auto policies written for 12-month terms, which have about twice the amount of net premiums written compared to 6-month policies. At the end of the second quarter 2021, 13% of our Agency auto policies in force were 12-month policies, compared to about 11% a year earlier. Written premium per policy on new Agency auto business was up 1% and renewal was down 1%, compared to the second quarter last year. In response to increased frequency and severity resulting from changes in driving patterns during 2021, we are taking rate actions to address our underwriting profitability. During the second quarter 2021, our auto rate changes averaged an increase of 2% countrywide in our Agency auto business. The Direct Business Growth Over Prior Year Quarter Year-to-date 2021 2020 2021 2020 Applications - Auto New 10 % 4 % 13 % 5 % Renewal 12 15 15 13 Written premium per policy - Auto (4) 0
(4) 0
Policy life expectancy - Auto
Trailing 3-months NM NM Trailing 12-months 3 5 NM = Not meaningful 45
-------------------------------------------------------------------------------- The Direct business includes business written directly by Progressive on the Internet, through mobile devices, and over the phone. The Direct business experienced solid new and renewal application growth during the second quarter 2021, in part reflecting our increase in advertising spend. During the quarter, we generated new auto application growth in 41 states and theDistrict of Columbia , including nine of our top 10 largest Direct states. During the quarter, we grew our new Direct auto applications and policies in force across all consumer segments, except for our Sam consumer segment, where new applications decreased 1% during the second quarter 2021, compared to last year. During the second quarter and first six months of 2021, we experienced a decrease in Direct auto quote volume of 4% and an increase of 2%, respectively, while our rate of conversion increased 13% and 11%, compared to the same period last year. All consumer segments saw a decrease in quotes during the quarter, with the Robinsons showing the largest decrease of 9%. On a year-over-year basis, all consumer segments saw flat-to-increased quote growth. Unlike our Agency auto business, by the end of the second quarter 2020, our Direct auto business was returning to more normal activity, as evidenced by overall shopping volume returning to pre-COVID levels. Although the Direct auto business was not impacted to the same extent as our Agency auto business from the COVID-19 restrictions, comparing the second quarter and first six months of 2021 to the comparable periods in 2019, Direct auto quotes increased 3% and 7%, respectively, and conversion increased 11% and 10%. During the second quarter 2021, written premium per policy for new Direct auto business decreased 4% and renewal business decreased 3%, reflecting rate decreases taken during the last 12 months. Consistent with the Agency auto business, in response to increased frequency and severity during 2021, we are taking rate actions to support our underwriting profitability in our Direct auto business. During the second quarter 2021, our auto rate changes averaged an increase of 2% countrywide in our Direct auto business. E. Commercial Lines Growth Over Prior Year Quarter Year-to-date 2021 2020 2021 2020 Applications - Auto New 52 % (10) % 40 % (3) % Renewal 8 7 10 8 Written premium per policy 20 (1) 16 2 Policy life expectancy - Trailing 12-months 5
6
Note: Table excludes our TNC, BOP, and
Our Commercial Lines business operates in five traditional business markets, which include business auto, for-hire transportation, contractor, for-hire specialty, and tow markets, primarily written through the agency channel. We also write transportation network company (TNC) business and business owners policy (BOP) insurance. With the acquisition ofProtective Insurance and its subsidiaries during the quarter, we expanded our offerings to larger fleet, workers' compensation coverage for the transportation industry, and affinity programs. Similar to our experience in our personal auto businesses, our Commercial Lines business results for the first half of 2020 were negatively impacted by COVID-19 restrictions, which influenced the demands and general consumer habits for goods and services provided by our Commercial Lines customers and required that certain businesses undergo temporary closure. Commercial Lines experienced very strong new application growth in the second quarter 2021, reflecting continued improvement in the economy and our competitiveness in the marketplace. The new application growth during the second quarter was primarily driven by continued growth in our for-hire transportation business market target. During the second quarter 2021, demand in our for-hire transportation product drove new consumer shopping, which resulted in a 41% increase in quote volume and an 8% increase in the rate of conversion, compared to the same period last year. During the second quarter 2021, volume in our TNC business increased significantly, compared to the second quarter last year when COVID-19 restrictions were in place. During the quarter, our net premiums written continued to reflect the increase in rideshare usage we started to experience during the second half of 2020. In addition, we began writing business in an additional state for one of our TNC customers in the second quarter 2021. 46 -------------------------------------------------------------------------------- F. Property Growth Over Prior Year Quarter Year-to-date 2021 2020 2021 2020 Applications New 29 % 4 % 28 % 5 % Renewal 8 15 10 16 Written premium per policy 0 0 0 0 Policy life expectancy - Trailing 12-months (6)
(3)
Our Property business writes residential property insurance for homeowners, other property owners, and renters, in the agency and direct channels. During the second quarter 2021, our Property business experienced a solid increase in new applications, primarily driven by growth in our direct channel and our Robinsons consumer segment, and a continued rebound in the housing market for new home sales. Our Property segment was not significantly impacted by COVID-19 restrictions during 2020. Despite rate increases taken during the last 12 months in our home product, there was no change in written premium per policy on a year-over-year basis due to a shift in the mix of business to a larger share of renters policies, which have lower written premiums per policy. Our policy life expectancy decreased from the same period last last year, primarily due to targeted rate increases being made in hail prone states in 2020. G. Income Taxes A deferred tax asset or liability is a tax benefit or expense that is expected to be realized in a future period. AtJune 30, 2021 and 2020, andDecember 31, 2020 , we reported net federal deferred tax liabilities. AtJune 30, 2021 and 2020, andDecember 31, 2020 , we had net current income taxes payable of$37.2 million ,$889.0 million , and$163.5 million , respectively, which were reported as part of other liabilities. During the six months endedJune 30, 2020 , we deferred$700.0 million of estimated federal tax payments under guidance from the Internal Revenue Service (IRS). In response to the impact on businesses caused by COVID-19 restrictions, theIRS postponed the due date of federal income tax payments that would have otherwise been due betweenApril 1, 2020 andJuly 15, 2020 . Our effective tax rate for the three and six months endedJune 30, 2021 , were 20.9% and 20.8%, respectively, compared to 21.1% and 20.8% for the same periods last year. 47 -------------------------------------------------------------------------------- IV. RESULTS OF OPERATIONS - INVESTMENTS A. Investment Results Our management philosophy governing the portfolio is to evaluate investment results on a total return basis. The fully taxable equivalent (FTE) total return includes recurring investment income, adjusted to a fully taxable amount for certain securities that receive preferential tax treatment (e.g., municipal securities), and total net realized, and changes in total net unrealized, gains (losses) on securities. The following table summarizes investment results for the periods endedJune 30 : Three Months Six Months 2021 2020 2021 2020 Pretax recurring investment book yield (annualized) 1.9 % 2.5 % 2.0 % 2.6 % Weighted average FTE book yield (annualized) 1.9 2.6 2.0 2.6 FTE total return: Fixed-income securities 1.1 3.4 0.2 4.6 Common stocks 7.3 21.5 20.7 (3.4) Total portfolio 1.7 4.5 1.9 3.9 The decrease in the book yield compared to last year reflects investing new cash from operations and portfolio turnover during the past twelve months in lower interest rate securities. The decrease in our fixed-income total return reflects the increase in interest rates during 2021. In our common stock portfolio, the significant variances year over year, for both quarter and year to date, were the result of the initial market decline due to COVID concerns in early 2020 and the subsequent market rebound. In addition, during 2021, we held common stocks, outside our indexed fund that had significant return volatility.
A further break-down of our FTE total returns for our fixed-income portfolio for
the periods ended
Three Months Six Months 2021 2020 2021 2020 Fixed-income securities: U.S. Treasury Notes 0.4 % 0.7 % (0.7) % 7.0 % Municipal bonds 1.4 3.8 0.4 6.6 Corporate bonds 1.3 6.3 (0.3) 5.5
Residential mortgage-backed securities 0.5 4.3 0.9
1.4
Commercial mortgage-backed securities 1.8 4.0 1.0 1.0 Other asset-backed securities 0.5 2.3 0.7 1.8 Preferred stocks 6.2 9.2 6.1 (4.1) Short-term investments 0 0.4 0.1 0.8 48
-------------------------------------------------------------------------------- B. Portfolio Allocation The composition of the investment portfolio was: % of Fair Total Duration ($ in millions) Value Portfolio (years) Rating1 June 30, 2021 U.S. government obligations$ 19,437.7 38.1 % 3.4 AAA State and local government obligations 2,440.5 4.8 3.8 AA Corporate debt securities 10,690.9 21.0 3.3 BBB Residential mortgage-backed securities 671.3 1.3 1.2 AA-
Commercial mortgage-backed securities 5,708.1 11.2
3.6 A+ Other asset-backed securities 3,899.0 7.7 1.3 AA Preferred stocks 1,845.8 3.7 3.6 BBB- Short-term investments 1,710.6 3.3 0.1 A+ Total fixed-income securities 46,403.9 91.1 3.1 AA- Common equities 4,538.9 8.9 na na Total portfolio2$ 50,942.8 100.0 % 3.1 AA-June 30, 2020 U.S. government obligations$ 9,277.8 21.2 % 3.8 AAA State and local government obligations 3,574.3 8.2 4.5 AA+ Corporate debt securities 11,062.5 25.3 4.0 BBB+ Residential mortgage-backed securities 543.0 1.2 0.8 AA
Commercial mortgage-backed securities 5,761.8 13.2
2.7 AA Other asset-backed securities 4,354.9 9.9 1.0 AAA- Preferred stocks 1,332.7 3.0 3.2 BBB- Short-term investments 4,700.5 10.8 0.1 BBB+ Total fixed-income securities 40,607.5 92.8 3.0 AA- Common equities 3,170.4 7.2 na na Total portfolio2$ 43,777.9 100.0 % 3.0 AA-December 31, 2020 U.S. government obligations$ 12,740.0 26.8 % 3.3 AAA State and local government obligations 3,221.8 6.8 4.4 AA Corporate debt securities 10,185.2 21.4 3.8 BBB Residential mortgage-backed securities 509.5 1.1 1.0 AA
Commercial mortgage-backed securities 6,175.1 13.0
3.2 AA- Other asset-backed securities 3,784.6 7.9 1.0 AA+ Preferred stocks 1,642.6 3.5 3.6 BBB- Short-term investments 5,218.5 11.0 <0.1 AA Total fixed-income securities 43,477.3 91.5 2.9 AA- Common equities 4,053.0 8.5 na na Total portfolio2$ 47,530.3 100.0 % 2.9 AA- na = not applicable 1Represents ratings at period end. Credit quality ratings are assigned by nationally recognized statistical rating organizations. To calculate the weighted average credit quality ratings, we weight individual securities based on fair value and assign a numeric score of 0-5, with non-investment-grade and non-rated securities assigned a score of 0-1. To the extent the weighted average of the ratings falls betweenAAA and AA+, we assign an internal rating ofAAA -. 2Our portfolio reflects the effect of net unsettled security transactions; atJune 30, 2021 , we had$412.1 million in other liabilities, compared to$277.9 million and$95.5 million atJune 30, 2020 andDecember 31, 2020 , respectively. The total fair value of the portfolio atJune 30, 2021 and 2020, andDecember 31, 2020 , included$3.3 billion ,$2.3 billion , and$6.2 billion , respectively, of securities held in a consolidated, non-insurance subsidiary of the holding company, net of any unsettled security transactions. During the first six months of 2021, we used a portion of these investments to pay our common share dividends and repurchase common shares. 49 --------------------------------------------------------------------------------
Our asset allocation strategy is to maintain 0%-25% of our portfolio in Group I securities, with the balance (75%-100%) of our portfolio in Group II securities.
We define Group I securities to include: •common equities, •nonredeemable preferred stocks, •redeemable preferred stocks, except for 50% of investment-grade redeemable preferred stocks with cumulative dividends, which are included in Group II, and •all other non-investment-grade fixed-maturity securities. Group II securities include: •short-term securities, and •all other fixed-maturity securities, including 50% of the investment-grade redeemable preferred stocks with cumulative dividends. We believe this asset allocation strategy allows us to appropriately assess the risks associated with these securities for capital purposes and is in line with the treatment by our regulators. The following table shows the composition of our Group I and Group II securities: June 30, 2021 June 30, 2020 December 31, 2020 Fair % of Total Fair % of Total Fair % of Total ($ in millions) Value Portfolio Value Portfolio Value Portfolio Group I securities: Non-investment-grade fixed maturities$ 1,834.2 3.6 %$ 368.6 0.8 %$ 1,006.4 2.1 % Redeemable preferred stocks1 91.7 0.2 76.0 0.2 97.3 0.2 Nonredeemable preferred stocks 1,662.3 3.3 1,180.6 2.7 1,447.9 3.1 Common equities 4,538.9 8.9 3,170.4 7.2 4,053.0 8.5 Total Group I securities 8,127.1 16.0 4,795.6 10.9 6,604.6 13.9 Group II securities: Other fixed maturities 41,105.1 80.7 34,281.8 78.3 35,707.2 75.1 Short-term investments 1,710.6 3.3 4,700.5 10.8 5,218.5 11.0 Total Group II securities 42,815.7 84.0 38,982.3 89.1 40,925.7 86.1 Total portfolio$ 50,942.8 100.0 %$ 43,777.9 100.0 %$ 47,530.3 100.0 % 1We did not hold any non-investment-grade redeemable preferred stocks atJune 30, 2021 and 2020, orDecember 31, 2020 . To determine the allocation between Group I and Group II, we use the credit ratings from models provided by theNational Association of Insurance Commissioners (NAIC) for classifying our residential and commercial mortgage-backed securities, excluding interest-only securities, and the credit ratings from nationally recognized statistical rating organizations (NRSRO) for all other debt securities. NAIC ratings are based on a model that considers the book price of our securities when assessing the probability of future losses in assigning a credit rating. As a result, NAIC ratings can vary from credit ratings issued by NRSROs. Management believes NAIC ratings more accurately reflect our risk profile when determining the asset allocation between Group I and Group II securities. Unrealized Gains and Losses As ofJune 30, 2021 , our fixed-maturity portfolio had pretax net unrealized gains, recorded as part of accumulated other comprehensive income, of$638.8 million , compared to$1,257.1 million and$1,206.6 million atJune 30, 2020 andDecember 31, 2020 , respectively. The decrease fromJune 30, 2020 , reflects sales of securities with unrealized gains in 2020 as well as increasing interest rates during the first six months of 2021. The decrease fromDecember 31, 2020 , was primarily due to increasing interest rates, which resulted in valuation decreases in all fixed-maturity sectors, most prominently in theU.S. government and corporate portfolios. See Note 2 - Investments for a further break-out of our gross unrealized gains and losses. 50 --------------------------------------------------------------------------------
Holding Period Gains and Losses
The following table provides the gross and net holding period gain (loss)
balance and activity during the six months ended
Net Holding Gross Holding Gross Holding Period Gains (millions) Period Gains Period Losses (Losses) Balance atDecember 31, 2020 Hybrid fixed-maturity securities $ 15.2 $ 0 $ 15.2 Equity securities 2,961.5 (6.6) 2,954.9 Total holding period securities 2,976.7 (6.6) 2,970.1 Current year change in holding period securities Hybrid fixed-maturity securities 0.7 (1.7) (1.0) Equity securities 493.5 3.2 496.7 Total changes in holding period securities 494.2 1.5 495.7 Balance atJune 30, 2021 Hybrid fixed-maturity securities 15.9 (1.7) 14.2 Equity securities 3,455.0 (3.4) 3,451.6 Total holding period securities$ 3,470.9 $
(5.1)
Changes in holding period gains (losses), similar to unrealized gains (losses) in our fixed-maturity portfolio, are the result of changes in market performance as well as sales of securities based on various portfolio management decisions.Fixed-Income Securities The fixed-income portfolio is managed internally and includes fixed-maturity securities, short-term investments, and nonredeemable preferred stocks. Following are the primary exposures for our fixed-income portfolio. Details of our policies related to these exposures can be found in the Management's Discussion and Analysis included in our 2020 Annual Report to Shareholders. •Interest rate risk - our duration of 3.1 years atJune 30, 2021 , fell within our acceptable range of 1.5 to 5 years. The duration distribution of our fixed-income portfolio, excluding short-term investments, represented by the interest rate sensitivity of the comparable benchmarkU.S. Treasury Notes, was: Duration Distribution June 30, 2021 June 30, 2020 December 31, 2020 1 year 21.9 % 25.5 % 19.5 % 2 years 18.5 14.1 18.7 3 years 24.4 21.3 24.9 5 years 17.1 20.1 18.5 7 years 12.2 10.4 10.9 10 years 5.9 8.6 7.5 Total fixed-income portfolio 100.0 % 100.0 % 100.0 % 51
-------------------------------------------------------------------------------- •Credit risk - our credit quality rating of AA- was above our minimum threshold during the second quarter 2021. The credit quality distribution of the fixed-income portfolio was: Rating June 30, 2021 June 30, 2020 December 31, 2020 AAA 55.8 % 45.6 % 53.3 % AA 7.5 8.9 9.8 A 9.3 14.5 11.1 BBB 22.1 29.4 22.9 Non-investment grade/non-rated1 BB 4.3 1.2 2.4 B 0.5 0.2 0.2 CCC and lower 0.1 0 0.1 Non-rated 0.4 0.2 0.2 Total fixed-income portfolio 100.0 % 100.0 % 100.0 % 1The ratings in the table above are assigned by NRSROs. The non-investment-grade fixed-income securities based upon our Group I classification represented 5.1% of the total fixed-income portfolio atJune 30, 2021 , compared to 1.5% atJune 30, 2020 and 2.9% atDecember 31, 2020 . •Concentration risk - we did not have any investments in a single issuer, either overall or in the context of individual assets classes and sectors, that exceeded our thresholds during the second quarter 2021. •Prepayment and extension risk - we did not experience significant adverse prepayment or extension of principal relative to our cash flow expectations in the portfolio during the second quarter 2021. •Liquidity risk - our overall portfolio remains very liquid and we believe that it is sufficient to meet expected near-term liquidity requirements. •The short-to-intermediate duration of our portfolio provides a source of liquidity, as we expect approximately$2.0 billion , or 7.8%, of principal repayment from our fixed-income portfolio, excludingU.S. Treasury Notes and short-term investments, during the remainder of 2021. Cash from interest and dividend payments provides an additional source of recurring liquidity. •The duration of ourU.S. government obligations, which are included in the fixed-income portfolio, was comprised of the following atJune 30, 2021 : Fair Duration ($ in millions) Value (years) U.S. Treasury Notes Less than one year$ 1,426.1 0.6 One to two years 4,882.0 1.6 Two to three years 5,489.7 2.6 Three to five years 4,308.4 4.3 Five to seven years 2,376.2 6.6 Seven to ten years 955.3 8.9 Total U.S. Treasury Notes$ 19,437.7 3.4 52
-------------------------------------------------------------------------------- ASSET-BACKED SECURITIES Included in the fixed-income portfolio are asset-backed securities (ABS), which were comprised of the following at the balance sheet dates listed: % of Asset- Fair Net Unrealized Backed Duration Rating ($ in millions) Value Gains (Losses) Securities (years) (at period end)1 June 30, 2021 Residential mortgage-backed securities$ 671.3 $ 3.5 6.5 % 1.2
AA-
Commercial mortgage-backed securities 5,708.1 79.9 55.6 3.6 A+ Other asset-backed securities 3,899.0 33.1 37.9 1.3 AA Total asset-backed securities$ 10,278.4 $ 116.5 100.0 % 2.6 AA-June 30, 2020 Residential mortgage-backed securities$ 543.0 $ 2.0 5.1 % 0.8
AA
Commercial mortgage-backed securities 5,761.8 33.3 54.0 2.7 AA Other asset-backed securities 4,354.9 41.6 40.9 1.0 AAA- Total asset-backed securities$ 10,659.7 $ 76.9 100.0 % 1.9 AA+December 31, 2020 Residential mortgage-backed securities$ 509.5 $ 6.2 4.9 % 1.0
AA
Commercial mortgage-backed securities 6,175.1 132.5 59.0 3.2 AA- Other asset-backed securities 3,784.6 39.6 36.1 1.0 AA+ Total asset-backed securities$ 10,469.2 $ 178.3 100.0 % 2.3 AA
1 The credit quality ratings in the table above are assigned by NRSROs.
Residential Mortgage-Backed Securities (RMBS) The following table details the credit quality rating and fair value of our RMBS, along with the loan classification and a comparison of the fair value atJune 30, 2021 , to our original investment value (adjusted for returns of principal, amortization, and write-downs): Residential Mortgage-Backed Securities (at June 30, 2021) ($ in millions) Rating1 Non-Agency Agency Government/GSE2 Total % of Total AAA$ 268.5 $ 95.5 $ 3.7$ 367.7 54.8 % AA 86.8 0 0.6 87.4 13.1 A 44.6 0 0 44.6 6.6 BBB 51.9 0 0 51.9 7.7 Non-investment grade/non-rated: BB 90.9 0 0 90.9 13.5 B 4.0 0 0 4.0 0.6 CCC and lower 7.8 0 0 7.8 1.2 Non-rated 17.0 0 0 17.0 2.5 Total fair value$ 571.5 $ 95.5 $ 4.3$ 671.3 100.0 % Increase (decrease) in value 0.8 % (0.3) % 6.0 % 0.7 % 1The credit quality ratings in the table above are assigned by NRSROs; when we assign the NAIC ratings for our RMBS,$48.3 million of our non-investment-grade securities are rated investment-grade and classified as Group II, and$71.4 million , or 10.6% of our total RMBS, are not rated by the NAIC and are classified as Group I. 2The securities in this category are insured by a Government Sponsored Entity (GSE) and/or collateralized by mortgage loans insured by theFederal Housing Administration (FHA) or theU.S. Department of Veteran Affairs (VA).
In the residential mortgage-backed sector, our portfolio consists of deals that are backed by high-credit quality borrowers or have strong structural protections through underlying loan collateralization. During the first six months of 2021, we selectively added to this sector.
53 --------------------------------------------------------------------------------Commercial Mortgage-Backed Securities (CMBS) The following table details the credit quality rating and fair value of our CMBS, along with a comparison of the fair value atJune 30, 2021 , to our original investment value (adjusted for returns of principal, amortization, and write-downs): Commercial Mortgage-Backed Securities (at June 30, 2021) ($ in millions) Rating1 Multi-Borrower Single-Borrower Total % of Total AAA$ 330.3 $ 1,510.2 $ 1,840.5 32.2 % AA 3.1 1,325.8 1,328.9 23.3 A 0 1,131.0 1,131.0 19.8 BBB 0 1,026.6 1,026.6 18.0 Non-investment grade/non-rated: BB 0 380.7 380.7 6.7 B 0.4 0 0.4 0 Total fair value$ 333.8 $ 5,374.3 $ 5,708.1 100.0 % Increase (decrease) in value 4.2 % 1.2 % 1.4 % 1The credit quality ratings in the table above are assigned by NRSROs; when we assign the NAIC ratings for our CMBS,$34.3 million of our non-investment-grade securities are rated investment-grade and classified as Group II, and$346.8 million , or 6.1% of our total CMBS, are not rated by the NAIC and are classified as Group I. During the second quarter 2021, we were active in purchasing single-asset/single-borrower securities in both new issue and secondary markets, in addition to focusing on adding to some of our existing positions in the high-credit quality office and life sciences sectors. The strong market indicators from the end of the year continued during the second quarter, with new issues in high demand by investors and credit spreads narrowing. During the second quarter 2021, we sold some of our AAA-rated securities, in both the fixed-rate and floating-rate sectors and continued scaling back on positions that met or exceeded our performance objectives, or were no longer core to our strategy. Other Asset-Backed Securities (OABS) The following table details the credit quality rating and fair value of our OABS, along with a comparison of the fair value atJune 30, 2021 , to our original investment value (adjusted for returns of principal, amortization, and write-downs): Other Asset-Backed Securities (at June 30, 2021) ($ in millions) Collateralized Loan Whole Business % of Rating Automobile Obligations Student Loan Securitizations Equipment Other Total Total AAA$ 813.2 $ 647.5$ 113.8 $ 0$ 465.6 $ 244.2 $ 2,284.3 58.6 % AA 219.4 271.2 16.2 0 132.2 19.1 658.1 16.9 A 38.4 1.0 9.5 0 134.1 100.4 283.4 7.2 BBB 7.2 30.6 0 594.7 0 22.3 654.8
16.8
Non-investment grade/non-rated: BB 0 3.0 0 0 0 15.4 18.4 0.5 Total fair value$ 1,078.2 $ 953.3$ 139.5 $ 594.7$ 731.9 $ 401.4 $ 3,899.0 100.0 % Increase (decrease) in value 0.4 % 0.1 % 1.6 % 2.4 % 1.2 % 1.0 % 0.9 % During the second quarter 2021, we selectively added to our automobile, equipment, whole business securitization, and other OABS sectors mostly through new issuances as we viewed spreads, and potential returns, across this sector to be less attractive compared to previous quarters. Our allocation to collateralized loan obligation securities increased during the quarter, as we perceived the sector provided better return potential than the other OABS sectors, primarily focusing on higher credit tranched securities in the capital structure. 54 --------------------------------------------------------------------------------
MUNICIPAL SECURITIES
The following table details the credit quality rating of our municipal
securities at
Municipal Securities (atJune 30, 2021 ) (millions) General Revenue Rating Obligations Bonds Total AAA$ 690.0 $ 243.6 $ 933.6 AA 494.8 733.0 1,227.8 A 0 277.8 277.8 BBB 0 1.0 1.0 Non-rated 0 0.3 0.3 Total$ 1,184.8 $ 1,255.7 $ 2,440.5 Included in revenue bonds were$493.0 million of single-family housing revenue bonds issued by state housing finance agencies, of which$347.5 million were supported by individual mortgages held by the state housing finance agencies and$145.5 million were supported by mortgage-backed securities. Of the programs supported by mortgage-backed securities, approximately 25% were collateralized by Fannie Mae and Freddie Mac mortgages; the remaining 75% were collateralized byGinnie Mae mortgages, which are fully guaranteed by theU.S. government. Of the programs supported by individual mortgages held by the state housing finance agencies, the overall credit quality rating was AA+. Most of these mortgages were supported by theFederal Housing Administration , theU.S. Department of Veterans Affairs , or private mortgage insurance providers. As spreads tightened during the quarter, we continued to reduce our allocation to the municipal sector. Our sales were primarily in revenue bonds, purchased in 2020, when spreads were wider and offered attractive performance opportunities. As mutual funds continued receiving strong inflows from investors, the municipal sector has performed well. At current valuations, municipal bonds are less attractive to us on a relative value basis. CORPORATE SECURITIES The following table details the credit quality rating of our corporate securities atJune 30, 2021 : Corporate Securities (at June 30, 2021) (millions) Financial Rating Consumer Industrial Communication Services Agency Technology Basic Materials Energy Total AAA$ 0 $ 0 $ 0$ 40.8 $ 7.0 $ 1.7 $ 0$ 0 $ 49.5 AA 97.9 1.8 0.5 119.7 0 18.5 0 16.5 254.9 A 438.3 216.1 244.9 1,101.5 0 157.6 132.6 99.4 2,390.4 BBB 2,228.7 1,583.2 205.3 1,234.4 0 637.0 37.2 672.9 6,598.7 Non-investment grade/non-rated: BB 497.2 153.7 127.4 142.0 0 132.5 37.0 43.5 1,133.3 B 179.1 20.3 4.3 4.0 0 4.3 0 0 212.0 CCC and lower 50.6 0 0 0 0 0 0 0 50.6 Non-rated 1.5 0 0 0 0 0 0 0 1.5 Total fair value$ 3,493.3 $ 1,975.1 $ 582.4 $ 2,642.4 $ 7.0 $ 951.6 $ 206.8$ 832.3 $ 10,690.9 During the second quarter 2021, our corporate portfolio saw a modest increase as credit spreads continued to tighten; however, we saw fewer opportunities to add to the portfolio. We also shortened the maturity profile of the corporate portfolio to 3.3 years atJune 30, 2021 , compared to 3.7 years atMarch 31, 2021 . Activity during the quarter was primarily a combination of selling some of our longer maturity holdings we believed either met or exceeded our performance objective, or no longer met our future investment strategy and selectively increased our allocation to high-yield securities that we believed would benefit from the continuation of the economic recovery. 55 -------------------------------------------------------------------------------- Overall, our corporate securities, as a percentage of the fixed-income portfolio, has remained consistent since the end of the first quarter 2021. AtJune 30, 2021 , the portfolio was approximately 23% of our fixed-income portfolio, compared to 24% atMarch 31, 2021 . PREFERRED STOCKS - REDEEMABLE AND NONREDEEMABLE The table below shows the exposure break-down by sector and rating atJune 30, 2021 : Preferred Stocks (at June 30, 2021) Financial Services (millions) U.S. Foreign Rating Banks Banks Insurance Other Industrials Utilities Total A$ 50.8 $ 0 $ 0 $ 0 $ 0$ 0 $ 50.8 BBB 939.1 0 130.1 46.9 132.2 0 1,248.3 Non-investment grade/non-rated: BB 235.0 80.3 0 0 25.6 42.5 383.4 Non-rated 0 0 35.0 93.9 34.4 0 163.3 Total fair value$ 1,224.9 $ 80.3 $ 165.1 $ 140.8 $ 192.2 $ 42.5 $ 1,845.8 The majority of our preferred securities have fixed-rate dividends until a call date and then, if not called, generally convert to floating-rate dividends. The interest rate duration of our preferred securities is calculated to reflect the call, floor, and floating-rate features. Although a preferred security will remain outstanding if not called, its interest rate duration will reflect the variable nature of the dividend. Our non-investment-grade preferred stocks were all with issuers that maintain investment-grade senior debt ratings. We also face the risk that dividend payments on our preferred stock holdings could be deferred for one or more periods or skipped entirely. As ofJune 30, 2021 , all of our preferred securities continued to pay their dividends in full and on time. Approximately 84% of our preferred stock securities pay dividends that have tax preferential characteristics, while the balance pay dividends that are fully taxable. During the second quarter 2021, our preferred stock portfolio produced a positive return as equities continued to rally and treasury yields moved lower.Common Equities Common equities, as reported on the balance sheets, were comprised of the following: ($ in millions) June 30, 2021 June 30, 2020 December 31, 2020 Common stocks$ 4,527.3 99.7 %$ 3,170.1 100.0 %$ 4,049.9 99.9 % Other risk investments 11.6 0.3 0.3 0 3.1 0.1 Total common equities$ 4,538.9 100.0 %$ 3,170.4 100.0 %$ 4,053.0 100.0 % The majority of our common stock portfolio is an indexed portfolio, which consists of individual holdings selected based on their contribution to the correlation with the Russell 1000 Index. We held 837 out of 1,024, or 82%, of the common stocks comprising the index atJune 30, 2021 , which made up 96% of the total market capitalization of the index. AtJune 30, 2021 andDecember 31, 2020 , the year-to-date total return, based on GAAP income, was within our targeted tracking error, which is +/- 50 basis points, while atJune 30, 2020 , the year-to-date total return, based on GAAP income, was outside the targeted tracking error. The other risk investments consist of limited partnership interests. During the second quarter 2021, we funded$1.0 million on a partnership investment and have an open funding commitment of$6.1 million atJune 30, 2021 on this investment. In addition,$7.4 million in partnership investments were assumed as part of our acquisition ofProtective Insurance . 56 -------------------------------------------------------------------------------- Safe Harbor Statement Under the Private Securities Litigation Reform Act of 1995: Investors are cautioned that certain statements in this report not based upon historical fact are forward-looking statements as defined in the Private Securities Litigation Reform Act of 1995. These statements often use words such as "estimate," "expect," "intend," "plan," "believe," and other words and terms of similar meaning, or are tied to future periods, in connection with a discussion of future operating or financial performance. Forward-looking statements are based on current expectations and projections about future events, and are subject to certain risks, assumptions and uncertainties that could cause actual events and results to differ materially from those discussed herein. These risks and uncertainties include, without limitation, uncertainties related to: •our ability to underwrite and price risks accurately and to charge adequate rates to policyholders; •our ability to establish accurate loss reserves; •the impact of severe weather, other catastrophe events and climate change; •the effectiveness of our reinsurance programs; •the highly competitive nature of property-casualty insurance markets; •whether we innovate effectively and respond to our competitors' initiatives; •whether we effectively manage complexity as we develop and deliver products and customer experiences; •how intellectual property rights could affect our competitiveness and our business operations; •whether we adjust claims accurately; •our ability to maintain a recognized and trusted brand; •our ability to attract, develop and retain talent and maintain appropriate staffing levels; •compliance with complex laws and regulations; •litigation challenging our business practices, and those of our competitors and other companies; •the impacts of a security breach or other attack involving our computer systems or the systems of one or more of our vendors; •the secure and uninterrupted operation of the facilities, systems, and business functions that are critical to our business; •the success of our efforts to develop new products or enter into new areas of business and navigate related risks; •our continued ability to send and accept electronic payments; •the possible impairment of our goodwill or intangible assets; •the performance of our fixed-income and equity investment portfolios; •the potential elimination of, or change in, the London Interbank Offered Rate; •our continued ability to access our cash accounts and/or convert securities into cash on favorable terms; •the impact if one or more parties with which we enter into significant contracts or transact business fail to perform; •legal restrictions on our insurance subsidiaries' ability to pay dividends toThe Progressive Corporation ; •limitations on our ability to pay dividends on our common shares under the terms of our outstanding preferred shares; •our ability to obtain capital when necessary to support our business and potential growth; •evaluations by credit rating and other rating agencies; •the variable nature of our common share dividend policy; •whether our investments in certain tax-advantaged projects generate the anticipated returns; •the impact from not managing to short-term earnings expectations in light of our goal to maximize the long-term value of the enterprise; •impacts from the outbreak of the novel coronavirus, or COVID-19, and the restrictions put in place to help slow and/or stop the spread of the virus; and •other matters described from time to time in our releases and publications, and in our periodic reports and other documents filed with theUnited States Securities and Exchange Commission , including, without limitation, the Risk Factors section of our Annual Report on Form 10-K for the year endingDecember 31, 2020 . In addition, investors should be aware that generally accepted accounting principles prescribe when a company may reserve for particular risks, including litigation exposures. Accordingly, results for a given reporting period could be significantly affected if and when we establish reserves for one or more contingencies. Also, our regular reserve reviews may result in adjustments of varying magnitude as additional information regarding claims activity becomes known. Reported results, therefore, may be volatile in certain accounting periods. 57
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