NETSCOUT SYSTEMS, INC. announced support for Session Initiation Protocol (SIP) trunking services, a high-value unified communications (UC) initiative being deployed by enterprises all over the world. The nGeniusONE Service Assurance platform with Adaptive Service Intelligence (ASI) technology offers rich insights into SIP-based services, Voice over Internet Protocol (VoIP), and video simultaneously with business data services. NETSCOUT's customers are using the refined capabilities of the nGeniusONE platform to minimize the time necessary to pinpoint the root cause of impairments impacting the performance of their SIP trunk-enabled services.

Organizations migrating from legacy voice technologies (TDM) to SIP trunking expect to reap the benefits of lower costs and increased flexibility for delivering VoIP and other SIP-based services across the Internet Telephony Service Provider (ITSP) network. They also expect the quality of their business interactions with customers, partners and employees over SIP trunks to equal or exceed that of their legacy equipment. If user experience suffers as a result of a bad connection, a dropped call or some other impairment, IT staff need a way to quickly pinpoint the source and restore the service to excellence.

Next-generation SIP trunking environments are notoriously complex, with different vendors for the enterprise PBX equipment, session border controllers and ITSPs, making identification and resolution of these issues a challenge. Leveraging patented ASI Technology, the full complement of the nGeniusONE platform provides visibility into the performance of SIP/SCCP/H323/RTP-based call signaling and media protocol issues from an end user perspective. nGeniusONE enables IT teams to diagnose if the root cause is related to the underlying infrastructure such as the network, routers, servers, related to misconfiguration of call processing servers, Session Border Controllers, and PSTN gateways, or if the issue is within the SIP trunking service provider domain itself.

Delivering a complete picture of the UC environment, with specialized SIP and RTP media monitors and Service Dependency maps, nGeniusONE is able to reveal the interdependencies between the service delivery components to help quickly pinpoint the root cause of the performance problem and dramatically reduce mean time to repair (MTTR). The nGeniusONE platform powered by ASI technology is solving application, UC and network performance management problems that impact services across SIP trunking deployments today. NETSCOUT has a simplified pricing model that offers the nGeniusONE platform with application service monitors, such as SIP and RTP, incorporated in the integrated solution at no additional charge.

Richer monitoring and media analytics are available with a value-added UC software license.