nCino announced Navy Federal Credit Union will leverage its Bank Operating System to support its growing membership. Navy Federal is the credit union, with more than seven million members and 300 branches worldwide. To keep up with the rapid scale of its consumer and business lending groups, the credit union required a centralized operations platform to replace multiple disparate systems and optimize the lending process for its employees and members. Through nCino, the credit union expects to arm its employees with a digital platform that can fulfill business loans with even more productivity, speed and accuracy from application to funding, and provide a clearer view of member relationships to better identify their needs. nCino’s member-facing portal will allow Navy Federal borrowers to apply for business membership and business loans. Members will have full visibility to track the status of their loan or application in real time. In addition, the platform’s document management system will allow all departments, as well as members, to interact and contribute to the required documentation, even after the loan is booked. Through the elimination of redundancies, nCino will enable Navy Federal to achieve faster decision times on credit applications for loans of all sizes. West Monroe Partners will deploy nCino’s Bank Operating System across Navy Federal’s user base. West Monroe Partners’ successful track record and expertise implementing technologies within financial institutions will enhance Navy Federal’s member-centric business.