KPJ Healthcare : Sustainability Report

SUSTAINABILITY SUKUK FRAMEWORK

POINT ZONE (M) SDN BHD ("ISSUER")

KPJ HEALTHCARE BERHAD ("GUARANTOR")

January 2022

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SECTION		CONTENT
1	Background
	1.1	Company History
	1.2	Vision, Mission and Sustainability Values
2	Sustainability At KPJ Healthcare Berhad
	2.1	Sustainability Journey
	2.2	Sustainability Model, Governance and Goals
3	Sustainability Sukuk Framework
	3.1	Use of Proceeds
	3.2.	Project Evaluation and Selection
	3.3.	Management of Proceeds
	3.4.	Reporting
4	External Review
5	Potential Evolutions

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1. BACKGROUND

1.1 Company History

1. Point Zone Sdn Bhd ("PZSB")
   PZSB was incorporated on 20 November 2009 as a wholly-owned subsidiary of KPJ Healthcare Berhad ("KPJ") to provide treasury management services to KPJ and its group of companies ("KPJ Group").
2. KPJ
   KPJ is one of Malaysia's leading private healthcare service providers in Malaysia. KPJ is listed on the Main Market of Bursa Malaysia since 1994. KPJ's first hospital, KPJ Johor, commenced its construction in 1979 and was officially opened to the public in 1981 as the first private specialist hospital in the state of Johor. Celebrating its 40th anniversary in 2021, KPJ has now grown to become the largest private healthcare provider in Malaysia in terms of bed capacity.
   Driven by KPJ's core values of Safety, Courtesy, Integrity, Professionalism and Continuous Improvement, KPJ's integrated network consists of more than 28 specialist hospitals located nationwide as well as 2 hospitals in Indonesia and 1 hospital in Bangladesh and Thailand respectively. KPJ also operates senior and assisted living care centres in Kuala Lumpur, Sibu, Kuantan, Kota Kinabalu and Queensland Australia which offer both short and long term care. KPJ's hospitals are mostly accredited by reputable accreditation bodies where 19 of their existing hospitals are accredited by the Malaysian Society for Quality in Health (MSQH) and 4 hospitals are accredited by the Joint Commission International (JCI). KPJ Group is currently supported by 1,322 medical specialists on board and treats on average of more than 2.9 million patients annually.
   KPJ's competitive advantage lies in the extensive reach and presence in the highly competitive private healthcare industry. Given the strategic locations of the hospitals in various parts of the nation, KPJ Group's hospitals are easily accessible and offer a diverse range of medical specialist services, many of which are major firsts in the nation's healthcare industry.

1.2 Vision, Mission and Sustainability Values

VISION

The Preferred Healthcare Provider

KPJ's fundamental purpose is the delivery of exceptional health treatment, care and diagnosis to all the patients. They are dedicated to being the preferred provider of care, with innovative use of technology, experienced consultants and well-trained staff who collaborate to offer the best diagnosis and treatment plans.

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MISSION

Deliver Quality Healthcare Services

KPJ's mission is to improve the health of the people and the communities they serve. Led by skilled and caring medical staff, they are consistently focused on clinical excellence and innovative technology for superior patient outcomes.

SUSTAINABILITY VALUES

At KPJ, the sustainability agenda is guided by four sustainability values as follows:-

Preventive Healthcare			Universal Healthcare Coverage
We have endeavoured to collaborate with		We aim to provide healthcare for all, and to
the government and healthcare insurers to		achieve this, we are collaborating with the
improve on preventive healthcare offerings		government and healthcare insurers and
available for the people of Malaysia. We		nongovernment organisations	(NGOs) to
focus on the following:					offer the best packages and to cover a
• Growing our immunisation and		wider scope. We are using the low price
vaccination coverage				and high-volume models to make
• Helping to improve the health,		healthcare affordable for low and middle
nutrition	knowledge, behaviour and		income families. In this way, we can bring
attitude of the community towards		vaccines,	diagnostic	tests,
healthcare					pharmaceuticals, supplements and family
• Infection prevention and control and		planning to the people who need it, thus
preparedness for COVID-19 in		carrying out our responsibility as a
healthcare setting					corporate citizen.
• Empowering patients to make
informed	decisions		through
technology
• Encouraging breast-feeding	as the
best choice for the nourishment of
infants and young children
-Resilient Healthcare				Environmentally
		Sustainable Healthcare
The COVID-19 pandemic has shown how		We aim to build environmentally sensitive
healthcare system flaws can have serious		hospitals, and streamline our processes to
consequences	for	people's	health,		become more efficient, so that we can
economic	progress,	government		reduce, reuse and recycle water, raw
confidence,	and	social	cohesion.		materials,	non-renewable	minerals,
Containing and reducing the virus's spread		energy, hazardous waste, and non-
and infection rate in the country is still		hazardous waste.
important. Hence, it is vital for us to assist
the Government in strengthening the
healthcare system, including administering
COVID-19 vaccinations.

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KPJ's sustainability values form the foundation of the sustainability commitment which have been firmly embedded into the fabric of the organisation to drive the sustainability initiatives in all the business operations, comprising hospitals, retirement and aged care centres and a university college. With KPJ's sustainability commitment and initiatives, they are focused on providing the highest standards of clinical governance and access to quality healthcare, it is KPJ's duty and honour to deliver safe and excellent clinical services.

2. SUSTAINABILITY AT KPJ GROUP

1. Sustainability Journey
   KPJ embarked on the sustainability journey back in 2016 by embedding sustainability development agenda into their business' strategic thrusts to ensure sustainable business growth that contributes to the socioeconomic well-being of the communities and the nation. During the same year, KPJ made their debut as a constituent of the FTSE4Good Bursa Malaysia Index that tracks performance of listed companies demonstrating strong Environmental, Social and Governance (ESG) practices. KPJ's commitment towards sustainability agenda was further evidenced with the introduction of the first Sustainability Statement in 2016 as part of KPJ Group's Annual Report.
   In 2018, KPJ had published their first edition of a standalone Sustainability Report which outlined the details of KPJ Group's initiatives within the Economic, Environmental and Social spheres together with the commitment to support the United Nations Sustainable Development Goals (UN SDGs) by embedding the UN SDGs into the company's business goals. The alignment of KPJ Group's sustainability goals with the UN SDGs is a direct manifestation of the efforts to champion the sustainable socioeconomic development agenda for the nation as a key component of their long- term strategic outlook.
   KPJ has complied with Bursa Malaysia's sustainability-related Listing Requirements, FTSE4Good Bursa Malaysia Index, and have also mapped its sustainability issues (materiality) based on the Global Reporting Initiative ("GRI") Standards.
2. Sustainability Goals and Alignment with UN SDGs
   KPJ contributes to national and global sustainable development agenda by embedding sustainability in its business strategy and operations. KPJ Group's sustainability initiatives and impacts have been aligned with 15 prioritised UN Sustainable Development Goals (UN SDGs) as follows:-

Sustainability Goals	KPJ Sustainability Initiatives	United Nations SDGs
Adherence to regulatory	•	Compliance
requirements	•	Delivering Safe and
		Excellent Clinical
		Services
Anti - corruption	•	Ethics and Integrity

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