Introduction
This management's discussion and analysis ("MD&A") of financial condition and results of operations is intended to provide investors with an understanding of our recent performance, financial condition and prospects. Dollar amounts are reported in millions, except per share dollar amounts, unless otherwise noted. The following will be discussed and analyzed: •Overview of Second Quarter 2020 Results •Impact of COVID-19 •Results of Operations and Related Information •Liquidity and Capital Resources •Information Concerning Forward-Looking Statements We describe our business outsideNorth America in two groups - Developing and Emerging Markets ("D&E") and Developed Markets. D&E markets compriseEastern Europe , theMiddle East andAfrica ,Latin America andAsia-Pacific , excludingAustralia andSouth Korea . Developed Markets consist of Western andCentral Europe ,Australia andSouth Korea . We have three reportable business segments: Personal Care, Consumer Tissue and K-C Professional. These business segments are described in greater detail in Note 7 to the unaudited interim consolidated financial statements. This section presents a discussion and analysis of our second quarter 2020 net sales, operating profit and other information relevant to an understanding of the results of operations. In addition, we provide commentary regarding organic sales growth, which describes the impact of changes in volume, net selling prices and product mix on net sales. Change in foreign currency exchange rates and exited businesses also impact the year-over-year change in net sales. Our analysis compares the three and six months endedJune 30, 2020 results to the same periods in 2019. Throughout this MD&A, we refer to financial measures that have not been calculated in accordance with accounting principles generally accepted in theU.S. , or GAAP, and are therefore referred to as non-GAAP financial measures. These measures include adjusted gross and operating profit, adjusted net income, adjusted earnings per share, adjusted other (income) and expense, net and adjusted effective tax rate. We believe these measures provide our investors with additional information about our underlying results and trends, as well as insight into some of the financial measures used to evaluate management. Non-GAAP financial measures are not meant to be considered in isolation or as a substitute for the comparable GAAP measures, and they should be read only in conjunction with our unaudited interim consolidated financial statements prepared in accordance with GAAP. There are limitations to these non-GAAP financial measures because they are not prepared in accordance with GAAP and may not be comparable to similarly titled measures of other companies due to potential differences in methods of calculation and items being excluded. We compensate for these limitations by using these non-GAAP financial measures as a supplement to the GAAP measures and by providing reconciliations of the non-GAAP and comparable GAAP financial measures. The non-GAAP financial measures exclude the following item for the relevant time periods as indicated in the reconciliations included later in this MD&A: •2018 Global Restructuring Program - In 2018, we initiated this restructuring program to reduce our structural cost base by streamlining and simplifying our manufacturing supply chain and overhead organization. See Item 1, Note 2 to the unaudited interim consolidated financial statements for details. Overview of Second Quarter 2020 Results •Net sales of$4.6 billion increased slightly compared to the year-ago period. Changes in foreign currency exchange rates reduced sales approximately 4 percent, while organic sales increased 4 percent. •Operating profit was$925 in 2020 and$670 in 2019. Net Income Attributable toKimberly-Clark Corporation was$681 in 2020 compared to$485 in 2019, and diluted earnings per share were$1.99 in 2020 compared to$1.40 in 2019. Results in both periods include charges related to the 2018 Global Restructuring Program. Impact of COVID-19 We continue to actively address the COVID-19 situation and its impact globally. We believe that we will emerge from these events well positioned for long-term growth, though we cannot reasonably estimate the duration and severity of this global pandemic or its ultimate impact on the global economy and our business and results. 15 -------------------------------------------------------------------------------- We have experienced increased volatility in demand for some of our products as consumers adapt to the evolving environment. Beginning in the first quarter, particularly in March, demand across all business segments and major geographies increased as consumers increased home inventory levels in response to COVID-19. We expect the increase to be followed by periods of potential demand softness and volatility as consumers use existing home inventories and demand potentially returns to more normal levels. Demand for our consumer tissue products has been elevated so far this year as more people spend more time at home. Our K-C Professional business experienced volume declines in the second quarter reflecting the reduction in away from home demand. During 2020, we have experienced temporary closures of certain facilities, though we have not experienced a material impact from a plant closure to date and our facilities have largely been exempt or partially exempt from government closure orders. At many of our facilities, we have been experiencing increased employee absences, which may continue in the current situation. During 2020, we experienced increased volatility in foreign currency exchange rates and commodity prices, as discussed below. Results of Operations and Related Information This section presents a discussion and analysis of our second quarter 2020 net sales, operating profit and other information relevant to an understanding of the results of operations. Consolidated Selected Financial Results Three Months Ended June 30 Six Months Ended June 30 Percent Percent 2020 2019 Change 2020 2019 Change Net Sales: North America$ 2,623 $ 2,430 +8 %$ 5,224 $ 4,820 +8 % Outside North America 2,052 2,235 -8 % 4,536 4,550 - % Intergeographic sales (63) (71) N.M. (139) (143) N.M. Total Net Sales 4,612 4,594 - % 9,621 9,227 +4 % Operating Profit: North America 769 608 +26 % 1,428 1,180 +21 % Outside North America 333 260 +28 % 747 563 +33 % Corporate & Other(a) (169) (193) N.M. (324) (409) N.M. Other (income) and expense, net(a) 8 5 +60 % 22 9 +144 % Total Operating Profit 925 670 +38 % 1,829 1,325 +38 % Share of net income of equity companies 35 33 +6 % 73 60 +22 % Net Income Attributable to Kimberly-Clark Corporation 681 485 +40 % 1,341 939 +43 % Diluted Earnings per Share 1.99 1.40 +42 % 3.92 2.71 +45 % (a) Corporate & Other and Other (income) and expense, net include income and expense not associated with the business segments, including adjustments as indicated in the Non-GAAP Reconciliations. N.M. - Not Meaningful 16 --------------------------------------------------------------------------------
GAAP to Non-GAAP Reconciliations of Selected Financial Results
Three Months Ended
2018 Global As As Restructuring Adjusted Reported Program Non-GAAP Cost of products sold$ 2,835 $ 60 $ 2,775 Gross Profit 1,777 (60) 1,837 Marketing, research and general expenses 844 27 817 Operating Profit 925 (87) 1,012 Provision for income taxes (199) 15 (214) Effective tax rate 23.2 % - 22.7 % Share of net income of equity companies 35 (1) 36 Net income attributable to noncontrolling interests (11) 1 (12) Net Income Attributable to Kimberly-Clark Corporation 681 (72) 753 Diluted Earnings per Share(a) 1.99 (0.21) 2.20
Three Months Ended
2018 Global As As Restructuring Adjusted Reported Program Non-GAAP Cost of products sold$ 3,108 $ 102 $ 3,006 Gross Profit 1,486 (102) 1,588 Marketing, research and general expenses 811 17 794 Operating Profit 670 (119) 789 Provision for income taxes (132) 27 (159) Effective tax rate 22.2 % - 22.3 % Net Income Attributable to Kimberly-Clark Corporation 485 (92) 577 Diluted Earnings per Share(a) 1.40 (0.27) 1.67 Six Months Ended June 30, 2020 2018 Global As As Restructuring Adjusted Reported Program Non-GAAP Cost of products sold$ 6,053 $ 130 $ 5,923 Gross Profit 3,568 (130) 3,698 Marketing, research and general expenses 1,717 50 1,667 Operating Profit 1,829 (180) 2,009 Provision for income taxes (396) 33 (429) Effective tax rate 23.4 % - 22.9 % Share of net income of equity companies 73 (1) 74 Net income attributable to noncontrolling interests (26) 2 (28) Net Income Attributable to Kimberly-Clark Corporation 1,341 (146) 1,487 Diluted Earnings per Share(a) 3.92 (0.43) 4.34 17
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Six Months Ended June 30, 2019 2018 Global As As Restructuring Adjusted Reported Program Non-GAAP Cost of products sold$ 6,313 $ 227 $ 6,086 Gross Profit 2,914 (227) 3,141 Marketing, research and general expenses 1,580 45 1,535 Other (income) and expense, net 9 (1) 10 Operating Profit 1,325 (271) 1,596 Provision for income taxes (275) 58 (333) Effective tax rate 23.4 % - 23.0 % Share of net income of equity companies 60 (2) 62 Net income attributable to noncontrolling interests (22) 1 (23) Net Income Attributable to Kimberly-Clark Corporation 939 (214) 1,153 Diluted Earnings per Share(a) 2.71 (0.62) 3.33
(a) "As Adjusted Non-GAAP" may not equal "As Reported" plus "Adjustments" as a result of rounding.
Analysis of Consolidated Results
Adjusted Operating Net Sales Percent Change Profit Percent Change Three Months Ended Six Months Three Months Ended Six Months June 30 Ended June 30 June 30 Ended June 30 Volume 2 5 Volume 8 13 Net Price 1 1 Net Price 7 6 Mix/Other 1 1 Input Costs 10 12 Currency (4) (3) Cost Savings(c) 22 19 Total(a) - 4 Currency Translation (2) (2) Other(d) (17) (22) Organic(b) 4 7 Total 28 26 (a) Total may not equal the sum of volume, net price, mix/other and currency due to rounding. (b) Combined impact of changes in volume, net price and mix/other. (c) Combined benefits of the FORCE (Focused On Reducing Costs Everywhere) program and 2018 Global Restructuring Program. (d) Includes impact of changes in product mix, marketing, research and general expenses, foreign currency transaction effects and other manufacturing costs. Net sales in the second quarter of$4.6 billion increased slightly compared to the year-ago period. Changes in foreign currency exchange rates reduced sales approximately 4 percent, while organic sales increased 4 percent. Volumes increased 2 percent and changes in net selling prices and product mix each increased sales by 1 percent. InNorth America , organic sales increased 12 percent in consumer products but fell 3 percent in K-C Professional.Outside North America , organic sales rose 3 percent in developed markets but fell 3 percent in D&E markets, driven byLatin America . Operating profit in the second quarter was$925 in 2020 and$670 in 2019. Results in both periods include charges related to the 2018 Global Restructuring Program. Second quarter adjusted operating profit was$1,012 in 2020 and$789 in 2019. Results benefited from organic sales growth,$120 of cost savings from our FORCE program and$55 of cost savings from the 2018 Global Restructuring Program. Input costs decreased$80 , driven by pulp, while other manufacturing costs rose year-on-year. Advertising spending increased and general and administrative costs were also higher compared to the prior year. Foreign currency translation effects reduced operating profit by$15 and transaction effects also negatively impacted the comparison. The second quarter effective tax rate was 23.2 percent in 2020 and 22.2 percent in 2019. The second quarter adjusted effective tax rate was 22.7 percent in 2020 and 22.3 percent in 2019. 18 -------------------------------------------------------------------------------- Our share of net income of equity companies in the second quarter was$35 in 2020 and$33 in 2019. The results benefited from organic sales growth and lower input costs, partially offset by negative foreign currency effects. Diluted net income per share for the second quarter of 2020 was$1.99 in 2020 and$1.40 in 2019. Second quarter adjusted earnings per share were$2.20 in 2020, an increase of 32 percent compared to$1.67 in 2019. Year-to-date net sales of$9.6 billion increased 4 percent compared to the year ago period. Organic sales increased 7 percent, as volumes rose 5 percent and changes in net selling prices and product mix each increased sales by 1 percent. Changes in foreign currency exchange rates reduced sales by 3 percent and business exits in conjunction with the 2018 Global Restructuring Program reduced sales slightly. Year-to-date operating profit was$1,829 in 2020 and$1,325 in 2019. Results in both periods include charges related to the 2018 Global Restructuring Program. Year-to-date adjusted operating profit was$2,009 in 2020 and$1,596 in 2019. Results benefited from organic sales growth,$220 of FORCE cost savings and$80 of cost savings from the 2018 Global Restructuring Program. Input costs decreased$195 , driven by pulp. The comparison was impacted by unfavorable foreign currency effects, other manufacturing cost increases, increased advertising spending and higher general and administrative costs. Through six months, diluted net income per share was$3.92 in 2020 and$2.71 in 2019. Year-to-date adjusted earnings per share were$4.34 in 2020 and$3.33 in 2019. Results by Business Segments Personal Care Six Months Three Months EndedJune 30 Six Months EndedJune 30 Three Months EndedJune 30 Ended June 30 2020 2019 2020 2019 2020 2019 2020 2019 Net Sales$ 2,229 $ 2,286 $ 4,651 $ 4,561 Operating Profit$ 519 $ 485$ 1,046 $ 969 Net Sales Percent Change Percent Change Operating Profit Percent Change Percent Change Volume - 4 Volume 3 8Net Price - 1Net Price 1 3 Mix/Other 2 2 Input Costs 4 3 Currency (5) (4) Cost Savings(c) 15 14 Total(a) (2) 2 Currency Translation (2) (2) Other(d) (14) (18) Organic(b) 2 6 Total 7 8 (a) Total may not equal the sum of volume, net price, mix/other and currency due to rounding. (b) Combined impact of changes in volume, net price and mix/other. (c) Combined benefits of the FORCE program and 2018 Global Restructuring Program. (d) Includes impact of changes in product mix, marketing, research and general expenses, foreign currency transaction effects and other manufacturing costs. Second quarter net sales inNorth America increased 4 percent. Volumes increased 2 percent, and changes in product mix and net selling prices increased sales by 2 percent and 1 percent, respectively. The improved volumes and product mix were driven by baby and child care. Net sales in D&E markets decreased 9 percent. Changes in foreign currency exchange rates reduced sales 11 percent. Changes in product mix improved sales by 2 percent and volumes rose slightly, while changes in net selling prices decreased sales by 1 percent. Net sales in developed markets outsideNorth America decreased 8 percent. Changes in foreign currency exchange rates reduced sales by 5 percent. Volumes fell 6 percent, while the combined impact of changes in net selling prices and product mix increased sales by 3 percent. Operating profit of$519 increased 7 percent. The comparison benefited from organic sales growth, cost savings and lower input costs. Results were impacted by unfavorable foreign currency effects, other manufacturing cost increases, higher advertising spending and increased general and administrative costs. 19 -------------------------------------------------------------------------------- Consumer Tissue Six Months Three Months EndedJune 30 Six Months EndedJune 30 Three Months EndedJune 30 Ended June 30 2020 2019 2020 2019 2020 2019 2020 2019 Net Sales$ 1,645 $ 1,472 $ 3,368 $ 2,998 Operating Profit$ 428 $ 221$ 793 $ 462 Net Sales Percent Change Percent Change Operating Profit Percent Change Percent Change Volume 14 14 Volume 41 33Net Price 1 1Net Price 9 7 Mix/Other (1) - Input Costs 27 30 Currency (3) (2) Cost Savings(c) 33 26 Total(a) 12 12 Currency Translation (2) (1) Other(d) (14) (23) Organic(b) 14 14 Total 94 72 (a) Total may not equal the sum of volume, net price, mix/other and currency due to rounding. (b) Combined impact of changes in volume, net price and mix/other. (c) Combined benefits of the FORCE program and 2018 Global Restructuring Program. (d) Includes impact of changes in marketing, research and general expenses, foreign currency transaction effects and other manufacturing costs. Second quarter net sales inNorth America increased 22 percent. Volumes rose 24 percent and changes in net selling prices improved sales by 1 percent, while changes in product mix decreased sales by 2 percent. Volumes increased double-digits in all major product categories. The volume increase was driven by increased shipments to support higher consumer and customer demand related to the global outbreak of COVID-19, including the significant increase in the number of people working from home. Net sales in D&E markets decreased 9 percent including a 7 percent negative impact from changes in foreign currency exchange rates. Volumes decreased 2 percent and changes in net selling prices decreased sales by 1 percent, while changes in product mix increased sales by 1 percent. Net sales in developed markets outsideNorth America increased 8 percent. Volumes rose 7 percent, driven bySouth Korea and Western/Central Europe . The volume increase was driven by increased shipments to support higher consumer and customer demand related to the global outbreak of COVID-19. Changes in net selling prices and product mix increased sales by 4 percent and 1 percent, respectively. Changes in foreign currency exchange rates reduced sales by 4 percent. Operating profit of$428 increased 94 percent. Results benefited from organic sales growth, cost savings and lower input costs. The comparison was impacted by increased advertising spending and unfavorable foreign currency effects. 20 -------------------------------------------------------------------------------- K-C Professional Six Months Three Months EndedJune 30 Six Months EndedJune 30 Three Months EndedJune 30 EndedJune 30 2020 2019 2020 2019 2020 2019 2020 2019Net Sales $ 724 $ 821 $ 1,572 $ 1,638 Operating Profit$ 155 $ 162 $ 336 $ 312 Net Sales Percent Change Percent Change
Operating Profit Percent Change Percent Change Volume (16) (6) Volume (24) (9)Net Price 4 3Net Price 18 14 Mix/Other 3 2 Input Costs 2 8 Exited Businesses(e) - (1) Cost Savings(c) 16 14 Currency (2) (2) Currency Translation (2) (2) Total(a) (12) (4) Other(d) (14) (17) Organic(b) (10) (1) Total (4) 8 (a) Total may not equal the sum of volume, net price, mix/other, exited businesses and currency due to rounding. (b) Combined impact of changes in volume, net price and mix/other. (c) Combined benefits of the FORCE program and 2018 Global Restructuring Program. (d) Includes impact of changes in product mix, marketing, research and general expenses, foreign currency transaction effects and other manufacturing costs. (e) Exited businesses in conjunction with the 2018 Global Restructuring Program. Second quarter net sales inNorth America decreased 3 percent. Volumes decreased 9 percent, as double-digit declines in washroom and safety products were partially offset by double-digit increases in wipers and other products. Changes in net selling prices and product mix increased sales by 4 percent and 3 percent, respectively. Net sales in D&E markets decreased 35 percent including a 5 percent negative impact from changes in foreign currency exchange rates. Volumes fell 32 percent, with significant declines in all major geographies, and changes in product mix decreased sales by 1 percent. Changes in net selling prices increased sales by 3 percent. Net sales in developed markets outsideNorth America decreased 12 percent. Volumes decreased 17 percent, while changes in product mix and net selling prices increased sales by 5 percent and 3 percent, respectively. The changes were driven by Western/Central Europe . Changes in foreign currency exchange rates decreased sales by 4 percent. Operating profit of$155 decreased 4 percent. The comparison was impacted by lower volumes, other manufacturing cost increases and unfavorable currency effects. Results benefited from increased net selling prices, improved product mix and cost savings. 2018 Global Restructuring Program As a result of the outbreak of COVID-19 and the related uncertainty and complexity of the environment, consistent with our Form 10-Q filed onApril 22, 2020 , we expect that some restructuring activity and the related charges will extend into 2021 rather than being completed at the end of 2020 as previously planned. Total restructuring charges to implement the program are expected to be toward the high end of the range of$1.7 billion to$1.9 billion pre-tax ($1.3 billion to$1.4 billion after tax). We continue to expect the program will generate annual pre-tax cost savings of$500 to$550 . We target to achieve those savings by the end of 2021, although it is possible the full realization could occur in 2022 because of the uncertainties related to COVID-19. Savings for the first six months of 2020 were$80 , bringing cumulative savings to$380 . See Item 1, Note 2 to the unaudited interim consolidated financial statements for additional information. Liquidity and Capital Resources Cash Provided by Operations Cash provided by operations was$2,283 for the first six months of 2020 compared to$926 in the prior year. The increase was driven by improved working capital, higher earnings and the timing of tax payments. 21 --------------------------------------------------------------------------------
Investing
During the six months endedJune 30, 2020 , our capital spending was$636 compared to$569 in the prior year. We anticipate that full year capital spending will be$1.2 billion to$1.3 billion . Financing Our short-term debt, which consists ofU.S. commercial paper with original maturities up to 90 days and/or other similar short-term debt issued by non-U.S. subsidiaries, was$93 as ofJune 30, 2020 (included in Debt payable within one year on the consolidated balance sheet). The average month-end balance of short-term debt for the second quarter of 2020 was$112 . These short-term borrowings provide supplemental funding for supporting our operations. The level of short-term debt generally fluctuates depending upon the amount of operating cash flows and the timing of customer receipts and payments for items such as dividends and income taxes. AtJune 30, 2020 andDecember 31, 2019 , total debt was$8.1 billion and$7.7 billion , respectively. InFebruary 2020 , we issued$500 aggregate principal amount of 2.875% notes dueFebruary 7, 2050 . Proceeds from the offering were used for general corporate purposes including the repayment of a portion of our commercial paper indebtedness. InMarch 2020 , we issued$750 aggregate principal amount of 3.10% notes dueMarch 26, 2030 . Proceeds from the offering were used for general corporate purposes including the repayment of a portion of our commercial paper indebtedness. We maintain a$2.0 billion revolving credit facility which expires inJune 2023 and a$750 revolving credit facility which expires inJune 2021 . These facilities, currently unused, support our commercial paper program, and would provide liquidity in the event our access to the commercial paper markets is unavailable for any reason. InJuly 2017 , theUnited Kingdom's Financial Conduct Authority , which regulates the London Interbank Offered Rate (LIBOR), announced that it intends to phase out LIBOR by the end of 2021. We are currently evaluating the potential effect of the eventual replacement of the LIBOR, but we do not expect the effect to be material. Accounting guidance has been recently issued to ease the transition to alternative reference rates from a financial reporting perspective. See Item 1, Note 1 to the unaudited interim consolidated financial statements for details. We repurchase shares of Kimberly-Clark common stock from time to time pursuant to publicly announced share repurchase programs. During the first six months of 2020, we repurchased 1.9 million shares of our common stock at a cost of$263 through a broker in the open market. We temporarily suspended our share repurchase program effectiveApril 24, 2020 to enhance flexibility in the current environment, but we will be restarting our share repurchase program effectiveJuly 24, 2020 with full year share repurchases anticipated to be in the range of$700 to$900 . K-C Argentina began accounting for their operations as highly inflationary effectiveJuly 1, 2018 , as required by GAAP. Under highly inflationary accounting, K-C Argentina's functional currency became theU.S. dollar, and its income statement and balance sheet have been measured inU.S. dollars using both current and historical rates of exchange. The effect of changes in exchange rates on peso-denominated monetary assets and liabilities has been reflected in earnings in Other (income) and expense, net and was not material. As ofJune 30, 2020 , K-C Argentina had a small net peso monetary position. Net sales of K-CArgentina were approximately 1 percent of our consolidated net sales for the three and six months endedJune 30, 2020 . We believe that our ability to generate cash from operations and our capacity to issue short-term and long-term debt are adequate to fund working capital, payments for our 2018 Global Restructuring Program, capital spending, pension contributions, dividends and other needs for the foreseeable future. Further, we do not expect restrictions or taxes on repatriation of cash held outside of theU.S. to have a material effect on our overall business, liquidity, financial condition or results of operations for the foreseeable future. Information Concerning Forward-Looking Statements Certain matters contained in this report concerning the business outlook, including the anticipated cost savings from our FORCE program, costs and savings from the 2018 Global Restructuring Program, cash flow and uses of cash, growth initiatives, innovations, marketing and other spending, net sales, anticipated currency rates and exchange risks, including the impact inArgentina , raw material, energy and other input costs, effective tax rate, contingencies and anticipated transactions of Kimberly-Clark, including dividends, share repurchases and pension contributions, constitute "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995 and are based upon management's expectations and beliefs concerning future events impacting Kimberly-Clark. There can be no assurance that these future events will occur as anticipated or that our results will be as estimated. Forward-looking statements speak only as of the date they were made, and we undertake no obligation to publicly update them. 22 -------------------------------------------------------------------------------- The assumptions used as a basis for the forward-looking statements include many estimates that, among other things, depend on the achievement of future cost savings and projected volume increases. In addition, many factors outside our control, including pandemics (including the ongoing COVID-19 outbreak), epidemics, fluctuations in foreign currency exchange rates, the prices and availability of our raw materials, potential competitive pressures on selling prices for our products, energy costs, our ability to maintain key customer relationships and retail trade customer actions, as well as general economic and political conditions globally and in the markets in which we do business, could affect the realization of these estimates. For a description of certain factors that could cause our future results to differ from those expressed in these forward-looking statements, see Item 1A entitled "Risk Factors" in each of our Quarterly Report on Form 10-Q for the quarter endedMarch 31, 2020 and our Annual Report on Form 10-K for the year endedDecember 31, 2019 . Other factors not presently known to us or that we presently consider immaterial could also affect our business operations and financial results. Item 4. Controls and Procedures As ofJune 30, 2020 , an evaluation was performed under the supervision and with the participation of management, including the Chief Executive Officer and Chief Financial Officer, of the effectiveness of the design and operation of our disclosure controls and procedures. Based on that evaluation, management, including the Chief Executive Officer and Chief Financial Officer, concluded that our disclosure controls and procedures were effective as ofJune 30, 2020 . There were no changes in our internal control over financial reporting during the quarter covered by this report that have materially affected, or are reasonably likely to materially affect, our internal control over financial reporting. 23
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