Jack Henry & Associates, Inc. announced that Siouxland Federal Credit Union and Fulda Area Credit Union both selected Symitar for a core solution to be hosted in a private cloud environment. Siouxland FCU wanted to take a more holistic approach to its technology strategy. Unlike its previous provider, Jack Henry offered deeper integration between strategic technologies, such as digital and card solutions.

Jack Henry's open infrastructure will enable the credit union to create a more cohesive experience for members. The credit union will now offer a seamless digital experience through the Banno Digital Platform™, complete with new features and functionalities such as card management. The credit union believes this superior connectivity will make the speed of account opening and closing loans much faster.

Fulda Area CU chose Jack Henry to increase operational efficiencies. The credit union is reallocating the time and resources once spent on hosting their core to focus on improving service. Fulda Area CU launched its Symitar core and the Banno Digital Platform™ in February and continues to add new members to the platform daily – they enjoy its speed, ease of use, and intuitiveness.

The authenticated chat within the digital banking platform has helped reduce call volumes by up to 20 calls daily while offering members more options to communicate and interact with their credit union. And, Jack Henry's advanced reporting is helping the credit union continue its technology transformation with more strategic decisions; it empowers them to deliver better service to their members and create relevant products and services.