Jack Henry & Associates, Inc.® announced that IncredibleBank is improving its online account opening with personalized, dynamic content, same-day decisioning and fast, easy funding. The $1.7 billion-asset bank uses the Banno Digital ToolkitSM to leverage integrations available to Jack Henry's clients through the Banno Digital Platform™. IncredibleBank uses Jack Henry's online account opening solution to customize the customer journey and remove friction from the process.

This solution is enhanced with Alloy and Plaid integrations. Alloy removes onboarding friction by providing fast identity decisioning and reducing response times from 2.5 days to same-day, and Plaid automates the account-funding process to augment the experience while increasing efficiency and security. The combination of Jack Henry's online account opening solution and integrations with leading fintechs like Plaid and Alloy enables the bank to not only better compete but boost customer engagement and loyalty.

Since launching these technologies, IncredibleBank has already experienced efficiency gains and an improved customer experience. More than 75% of account opening decisions happen in real-time, with the other 25% completing within the same business day. Plus, automating funding can quickly detect fraud because of the increased visibility into third-party applications.