Jacada Inc. announced that a county consortium in one of the largest US states has chosen to implement Jacada Visual IVR to reduce cost and improve customer service. Jacada Visual IVR will allow constituents to receive a better customer experience while working with the welfare services provided by their county. Through a Jacada partner, the state agency will introduce Jacada Visual IVR as a self-service platform to assist users in submitting applications, checking the status of applications, and submitting qualification documents.