The 2019-2020 ISG Provider Lens™ Digital Business Solutions and Service Partners Report for the
In response, IT service providers have acquired digital agencies with studios and experience labs in the
“Customer experience is a prominent point of discussion for every
By understanding customer behaviors, leading companies can design an interaction path that influences the customer decision to buy or commit to a brand, the report says. Customer journey service providers can help
The report evaluates providers of digital product lifecycle services, including ideation, creation and continuous delivery of updates to improve functionality and performance. Providers are offering more robust DevOps-based automation to enable continuous delivery and assure the quality of product updates, the report says. Providers are also focused on API-based services that allowing the creation, testing and maintenance of digital products outside of legacy applications.
The report also notes an increase in the number of service providers offering blockchain-related products. The blockchain market generates only small revenues at this point, with relatively high monthly costs possibly hindering adoption among mid-sized enterprises. Many providers are replacing blockchain projects with more generic distributed ledger technologies, which can be easier to implement than blockchain.
The 2020 ISG Provider Lens™ Digital Business Solutions and Service Partners Report for the
The report names Accenture, Cognizant and IBM as leaders in four quadrants, and HCL, Hexaware, Infosys, LTI, Mindtree, Mphasis and Tech Mahindra as leaders in two. ConsenSys, EY, GlobalLogic, Intellectsoft, Publicis Sapient, TCS and Wipro are named leaders in one quadrant.
Customized versions of the report are available from eInfochips, Mindtree and Zensar.
The 2019-2020 ISG Provider Lens™ Digital Business Solutions and Service Partners Report for the
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across
The series is a complement to the ISG Provider Lens Archetype reports, which offer a first-of-its-kind evaluation of providers from the perspective of specific buyer types.
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Source:Will Thoretz Information Services Group, Inc. +1 203 517 3119 Will.Thoretz@isg-one.comJim Baptiste Matter Communications for ISG +1 978 518 4527 jbaptiste@matternow.com
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