When upgrading to fibre broadband, Citizens Advice Cornwall chose
An independent charity providing free confidential information and advice over VoIP and cloud-based apps, Citizens Advice Cornwall is always looking to improve their service to local people. So to enable them to better handle the large volume of calls from people needing help with debt, benefits, consumer issues, housing, employment, discrimination and relationship breakdowns, they decided to upgrade their interconnectivity and take advantage of faster fibre speeds.
Given the nature of the service, it is hard to stress just how important it is that people can get through to talk to an advisor. In charge of making that happen are
When researching replacements for legacy routers unable to meet the requirements of the new fibre system, both Paul and Martin drew on their extensive IT experience. “If you want a product that is reassuringly secure, reliable, easy to use and configure, is intuitive and a pleasure to work with, then you can’t go wrong with DrayTek,” said Paul. Martin agreed, “I have used
As a result, Citizens Advice Cornwall chose DrayTek Vigor 2927 routers. With gigabit WAN throughput, extensive firewall, content filtering, VPN client/server and quality of service controls, the organisation can now make the most of FTTP fibre broadband.
As well as providing the ideal network, the routers can also be centrally managed via the VigorACS central management platform, which provides automated/bulk firmware updates, VPN management and alarms for connectivity or other issues.
Together, these features deliver significant benefits for the IT team. In Paul’s experience, “They offer a stable connection, where once installed they can be left alone, doing their thing. From a resource point of view,
Paul and Martin are pleased with their choice, confident that the
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