CreditAccess Grameen : Business Responsibility & Sustainability Report (BRSR)

July 01, 2022
To	National Stock Exchange of India Limited
BSE Limited
Phiroze Jeejeebhoy Towers	The Exchange Plaza
Dalal Street	Bandra Kurla Complex, Bandra (East)
Mumbai- 400001	Mumbai -400051
Scrip code: 541770	Scrip code: CREDITACC

Dear Sir/Madam,

Sub.: Business Responsibility and Sustainability Report for the Financial Year 2021-22

Pursuant to Regulation 34(2)(f) of the SEBI (Listing Obligations and Disclosure Requirements) Regulations, 2015, we are enclosing herewith a copy of Business Responsibility and Sustainability Report of the Company for the Financial Year 2021-22.

Request you to take the same on your record.

Thanking you,

Yours faithfully

For CreditAccess Grameen Limited

M.J. Mahadev Prakash

Head- Compliance, Legal & Company Secretary

Encl.: As Above

CREDITACCESS GRAMEEN LIMITED

STOOD THE TEST OF TIME AND TRUST | FY 2022

SECTION A: GENERAL DISCLOSURES

1.Details of the Listed Entity

1.	Corporate Identity Number (CIN) of the Listed Entity	L51216KA1991PLC053425
2.	Name of the Listed Entity	CreditAccess Grameen Limited
3.	Year of incorporation	1991
4.	Registered office address	New No. 49 (Old No725), 46th Cross, 8th Block, Jayanagar,
		(Next to Rajalakshmi Kalyana Mantap) Bengaluru KA-560071
5.	Corporate address	New No. 49 (Old No725), 46th Cross, 8th Block, Jayanagar,
		(Next to Rajalakshmi Kalyana Mantap) Bengaluru KA-560071
6.	E-mail	[e-mail]
7.	Telephone	[phone]
8.	Website	www.creditaccessgrameen.in
9.	Financial year for which reporting is being done	2021-22
10.	Name of the Stock Exchange(s) where shares are listed	BSE, NSE
11.	Paid-up Capital	`1,558.66 million
12.	Name and contact details (telephone, email address) of the	Mahadev Prakash
	person who may be contacted in case of any queries on the	Head - Compliance, Legal & Company Secretary
	BRSR report	[phone]
		[e-mail]
13.	Reporting boundary	The disclosures under this report are made on a standalone
		basis

2. Products / Services

14. Details of business activities (accounting for 90% of the turnover).

Sl.	Description of Main Activity	Description of Business Activity
No.
1.	Microfinance Services	Providing loans for income generation activities and other
		lifecycle needs to economically weaker sections

• of Turnover of the Entity

100%

BUSINESS

RESPONSIBILITY &

SUSTAINABILITY

REPORT

15. Products/Services sold by the entity (accounting for 90% of the entity's Turnover).

Sl.	Description of Main Activity	NIC Code	% of Turnover of
No.	the Entity
1.	Microfinance Services	65923	100%

3. Operations

16. Number of locations where plants and/or operations/offices of the entity are situated.

Location	Number of Branches	Number of offices	Total
National	1,164	1 Head Office, 17 Regional/ Divisional Offices	1,182
International	0	0		0
17. Markets served by the entity:
a) Number of locationsentity are situated.entity's Turnover).
Location		Number
National (No. of States)		14 States & 1 Union territory
International (No. of Countries)	0

1. What is the contribution of exports as a percentage of the total turnover of the entity? Nil.
2. A brief on types of customers.

Predominantly women (99.99%) customers from low-income households (economically weaker sections) availing loans primarily for income generation activities and for other lifecycle needs.

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4. Employees

18. Details as at the end of Financial Year:

a) Employees (including differently abled)

	Sl.							Total				Male		Female
	Particulars
	No.					(A)		No. (B)		% (B / A)	No. (C)	% (C / A)
	1.	Permanent (D)					11,951		11,065		92.59%	886		7.41%
	2.	Other than Permanent (E)			0		0		0.00%	0		0.00%
	3.	Total employees (D + E)			11,951		11,065		92.59%	886		7.41%
	b) Differently abled Employees
	Sl.	Particulars			Total				Male		Female
	No.			(A)		No. (B)		% (B / A)	No. (C)	% (C / A)
	1.	Permanent (D)					1	1		0.009%	0		0.00%
	2.	Other than Permanent (E)			0	0		0.00%	0		0.00%
	3.	Total employees (D + E)			1	1		0.009%	0		0.00%
	19. Participation/Inclusion/Representation of women
										Total			No. and percentage of Females
											(A)
													No. (B)		% (B / A)
	Board of Directors						7			2		28.57%
	Key Management Personnel				3			0		0.00%
	20. Turnover rate for permanent employees
						FY2022				FY2021				FY2020
				Male	Female	Total	Male	Female		Total	Male	Female	Total
	Permanent Employees	31.71%		36.96%		32.09%	28.75%	35.35%	29.23%	36.32%	41.82%	36.70%

Turnover rate = (No. of persons who have left the employment of the entity in the FY * 100) / (Persons employed in the category at the beginning of FY + Persons employed in the category at the end of FY) / 2.

CREDITACCESS GRAMEEN LIMITED

STOOD THE TEST OF TIME AND TRUST | FY 2022

5. Holding, Subsidiary and Associate Companies (including joint ventures) 21.Names of holding / subsidiary / associate companies / joint ventures

				Does the entity
	Name of the holding/	Indicate whether	% of shares	indicated at column
Sl.	A, participate in the
subsidiary/ associate	holding/subsidiary/	held by
No.	Business Responsibility
companies/joint ventures (A)	associate/joint venture	listed entity
	initiatives of the listed
				entity?
1	Madura Micro Finance Limited	Subsidiary	76.31%	Yes
2	Madura Micro Education Private	Step-down subsidiary*	-	Yes
	Limited
3	CreditAccess India Foundation	Subsidiary	100.00%	Yes

* Wholly owned subsidiary of Madura Micro Finance Limited

6. CSR Details

22. (i) Whether CSR is applicable as per section 135 of Companies Act, 2013: Yes

1. Turnover (in `): `22,912.03 million
2. Net worth (in `): `39,397.93 million

7. Transparency and Disclosures Compliances

23. Complaints/Grievances on any of the principles (Principles 1 to 9) under the National Guidelines on Responsible Business Conduct:

			FY2022			FY2021
Stakeholder	Grievance	Number of	Number of	Remarks	Number of	Number of	Remarks
complaints	complaints		complaints complaints
group from
Redressal	filed	pending		filed	pending
whom
Mechanism in	during	resolution at		during	resolution
complaint is
Place	the year	close of the		the year	at
received
		year			close of
						the year
Communities	Yes	Nil	Nil	Community	Nil	Nil	Community
				grievances			grievances
				currently not			currently not
				recorded
						recorded
Investors	Yes	Nil	Nil	-	Nil	Nil	-
Shareholders	Yes	Nil	Nil	-	Nil	Nil	-
Employees	Yes	39	Nil	-	8	Nil	-
Customers	Yes	3,189	1	-	2,716	4	-
Value Chain
Partners	No	Nil	Nil	Value Chain	Nil	Nil	Value Chain
				Partners			Partners
				grievances			grievances
				currently not			currently not
				recorded			recorded

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24. Overview of the entity's material responsible business conduct issues Refer to Page 40 of the Integrated Annual Report.

SECTION B: GENERAL DISCLOSURES

Disclosure	P	P	P	P	P	P	P	P	P
Questions	1	2	3	4	5	6	7	8	9
Policy and management processes
1.a. Whether your entity's policy/policies cover each principle	Y	Y	Y	Y	Y	Y	Y	Y	Y
and its core elements of the NGRBCs.
b. Has the policy been approved by the Board? (Yes/No)	Y	Y	Y	Y	Y	Y	Y	Y	y
c. Web Link of the Policies, if available			www.creditaccessgrameen.in
2. Whether the entity has translated the policy into procedures.	Y	Y	Y	Y	Y	Y	Y	Y	Y
3. Do the enlisted policies extend to your value chain partners?	Y	Y	Y	Y	Y	Y	Y	Y	Y

CREDITACCESS GRAMEEN LIMITED

STOOD THE TEST OF TIME AND TRUST | FY 2022

SECTION C: PRINCIPLE WISE PERFORMANCE DISCLOSURE

PRINCIPLE 1: Businesses should conduct and govern themselves with integrity, and in a manner that is Ethical, Transparent and Accountable

Essential Indicators

1. Percentage coverage by training and awareness programmes on any of the Principles during the financial year:

	Total number of training	Topics/principles cov-	%age of persons in respective cat-
Segment	and awareness pro-	ered under the training	egory covered by the awareness
	grammes held	and its impact	programmes
Board of Directors	-	-	-

4. Name of the national and international codes / certifications/ labels/ standards adopted by your entity and mapped to each principle.

The spirit and intent of the Company's Code of Conduct, Fair Practices Code and other Codes/ Policies are prepared in compliance with applicable laws /rules /guidelines. In addition, they refllect the vision and mission of the Company of providing fiinancial services to the economically weaker sections that create a commercially viable and socially relevant microfiinance model that delivers high value to our customers.

Key Managerial Personnel	-	-	-
Other Employees	10,027 through	Code of Conduct and Client	83.9% of employees at end of Mar-22
	e-learning portal	Protection Principles

2.	Details of fines/ penalties / punishment/ award/ compounding fees/ settlement amount paid in
	proceedings (by the entity or by directors / KMPs) with regulators/ law enforcement agencies/ judicial
	institutions, in the financial year, in the following format:

5. Specific commitments, goals and targets set by the entity	The Company strives to be a socially responsible
with defined timelines, if any.	organisation creating a meaningful long-term
	impact in the lives of customers, employees,
	communities, and various stakeholders. The
	Company has ensured that its processes and
	controls are aligned with the principles of
	sustainable business practises.
6. Performance of the entity against the specific commitments,	The Company actively tracks the progress against
goals and targets along-with reasons in case the same are not	the action plan to ensure complete compliance
met.	with the established norms.
Governance, leadership, and oversight
7. Statement by director responsible for the business	Refer to Page 09 of the Integrated Annual Report
responsibility report, highlighting ESG related challenges,
targets and achievements (listed entity has flexibility regarding
the placement of this disclosure)
8. Details of the highest authority responsible for	DIN: 07235226
implementation and oversight of the Business Responsibility	Name: Udaya Kumar Hebbar
policy (ies).	Designation: Managing Director and Chief
	Executive Officer
9. Does the entity have a specified Committee of the Board/	Yes.
Director responsible for decision making on sustainability	Refer to Question No. 8
related issues? (Yes / No). If yes, provide details.
10. Details of Review of NGRBCs by the Company	Y	Y	Y	Y	Y	Y	Y	Y	Y
(a) Performance against above policies and follow up action
(b) Compliance with statutory requirements of relevance to the	Y	Y	Y	Y	Y	Y	Y	Y	Y
principles, and, rectification of any non-compliances
11. Has the entity carried out independent assessment/	N	N	N	N	N	N	N	N	N
evaluation of the working of its policies by an external agency?
12. If answer to question (1) above is "No" i.e. not all Principles	Not Applicable
are covered by a policy, reasons to be stated:

	Nil.
3.	Of the instances disclosed in Question 2 above, details of the Appeal/ Revision preferred in cases where
	monetary or non-monetary action has been appealed.
	Not Applicable.
4.	Does the entity have an anti-corruption or anti-bribery policy? If yes, provide details in brief and if
	available, provide a web-link to the policy.
	Yes (www.creditaccessgrameen.in)
5.	Number of Directors/KMPs/employees against whom disciplinary action was taken by any law
	enforcement agency for the charges of bribery/ corruption:
	FY2022: Nil. FY2021: Nil
6.	Details of complaints with regard to conflict of interest:

Number of complaints received in relation to issues of Conflict of Interest of the Directors: FY2022: Nil. FY2021: Nil

Number of complaints received in relation to issues of Conflict of Interest of the KMPs: FY2022: Nil. FY2021: Nil

7. Provide details of any corrective action taken or underway on issues related to fines / penalties / action taken by regulators/ law enforcement agencies/ judicial institutions, on cases of corruption and conflicts of interest.

Not Applicable.

Leadership Indicators

1. Awareness programmes conducted for value chain partners on any of the Principles during the financial year:

Total number of awareness	Topics/ principles covered	%age of value chain partners covered under
programmes held	under the training	the awareness programmes
-	-	-

2. Does the entity have processes in place to avoid/ manage conflict of interests involving members of the

Board?

The Company has a Board approved policy for management of conflict of interest. The objective of the Policy is to i) identify actual or potential conflict of interest of the Company with its directors and employees which may arise during the course of its business activities,

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1. implement effective organisational and administrative processes to mitigate and prevent conflicts of interest arising and damaging the interest of various stakeholders, and iii) suggest appropriate safeguards and systems for preventing or managing conflicts and an escalation mechanism. Every director or every employee of the Company shall notify the MD & CEO of any personal conflict of interest relationship which may involve the Company. Every director or employee shall also notify the MD & CEO of any conflict of interest of a non-personal nature involving the Company or its business arrangements. The MD & CEO shall analyse conflict of interest, perceived or otherwise, in order to determine an appropriate course of action.

PRINCIPLE 2: Businesses should provide goods and services in a manner that is sustainable and safe Essential Indicators

1. Percentage of R&D and capital expenditure (capex) investments in specific technologies to improve the environmental and social impacts of product and processes to total R&D and capex investments made by the entity, respectively.

	FY2022	FY2021	Details of improvements in
	environmental and social impacts
IT Capex	`73.59 million	` 127.25 million	Refer to Page 84 of the Integrated Annual
			Report

2. a. Does the entity have procedures in place for sustainable sourcing?

The company conducts all branch procurement from local businesses / suppliers.

b. If yes, what percentage of inputs were sourced sustainably?

100% of Company's branch procurement happens from local businesses / suppliers.

1. Describe the processes in place to safely reclaim your products for reusing, recycling and disposing at the end of life, for (a) Plastics (including packaging) (b) E-waste (c) Hazardous waste and (d) other waste. Not Applicable.
2. Whether Extended Producer Responsibility (EPR) is applicable to the entity's activities. If yes, whether the waste collection plan is in line with the Extended Producer Responsibility (EPR) plan submitted to Pollution Control Boards? If not, provide steps taken to address the same.
   Not Applicable.

Leadership Indicators

1. Has the entity conducted Life Cycle Perspective / Assessments (LCA) for any of its products (for manufacturing industry) or for its services (for service industry)?
   Not Applicable.
2. If there are any significant social or environmental concerns and/or risks arising from production or disposal of your products / services, as identified in the Life Cycle Perspective / Assessments (LCA) or through any other means, briefly describe the same along-with action taken to mitigate the same.
   Not Applicable.
3. Percentage of recycled or reused input material to total material (by value) used in production (for manufacturing industry) or providing services (for service industry).
   Not Applicable.
4. Of the products and packaging reclaimed at end of life of products, amount (in metric tonnes) reused, recycled, and safely disposed, as per the following format:
   Not Applicable.
5. Reclaimed products and their packaging materials (as percentage of products sold) for each product category.
   Not Applicable.

CREDITACCESS GRAMEEN LIMITED

STOOD THE TEST OF TIME AND TRUST | FY 2022

PRINCIPLE 3: Businesses should respect and promote the well-being of all employees, including those in their value chains

Essential Indicators

1. Details of measures for the well-being of employees.

					% of employees covered by
		Health		Accident		Maternity		Paternity		Day Care
Category		insurance	insurance		benefits		Benefits		facilities
Total
	Num-
	(A)		Number		Number		Number		Number
		ber	% (B/A)	% (C/A)	% (D/A)	% (E/A)	% (F/A)
		(B)		(C)		(D)		(E)		(F)
Male	11,065	11,065	100%	11,065	100%	0	0%	330	2.98%	We have a creche
Female	886	886	100%	886	100%	20	2.26%	0	0.00%	facility at the Head
Total	11,951	11,951	100%	11,951	100%	20	2.26%	330	2.98%	Office

2. Details of retirement benefits, for Current Financial Year and Previous Financial Year.

	FY2022	FY2021
Benefits
No. of employees	No. of employees	No. of employees	Deducted and
	covered as a % of total	covered as a % of total	covered as a % of total	deposited with the
	employees	employees	employees	authority
PF	11,951	100%	100%	Y
Gratuity	9,037	75.61%*	81.04%*	Y
ESI	10,006	10,006 out of 11,951 fall	9,136 out 10,625 employees	Y
		under ESIC and are 100%	fall under ESIC and 100%
		covered	covered

* Excludes trainee employees

1. Accessibility of workplaces.
   Are the premises / offices of the entity accessible to differently abled employees and workers, as per the requirements of the Rights of Persons with Disabilities Act, 2016? If not, whether any steps are being taken by the entity in this regard.
   Yes.
2. Does the entity have an equal opportunity policy as per the Rights of Persons with Disabilities Act, 2016? If so, provide a web-link to the policy.
   Yes, it is covered under the Code of Conduct Policy. (www.creditaccessgrameen.in)
3. Return to work and Retention rates of permanent employees and workers that took parental leave.

	Gender		Permanent employees
	Return to work rate		Retention rate
	Male	100%		96.37%
	Female	Out of 20 women employees, 40% returned, 10% resigned and remaining 50% are still on
		leave as per policy

(Total number of employees that did return to work after parental leave in the reporting period * 100)/ (Total number of employees due to return to work after taking parental leave in the reporting period) = Return to work rate

Retention rate = (Total number of employees retained 12 months after returning to work following a period of parental leave * 100)/ (Total number of employees returning from parental leave in the prior reporting period)

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