- Today's CRTC decision brings Bell a step closer to launching technology trial
- New system can shut down an estimated 120 million more scam calls per month
"Canadians rely on their phones to stay connected with family, friends, customers and colleagues, and customers at all carriers are justifiably frustrated by the volume of fraud calls they continue to receive," said
Bell's trial application builds on the CRTC's Compliance and Enforcement and Telecom Regulatory Policy CRTC 2018-484: Implementation of universal network-level blocking of calls with blatantly illegitimate caller identification. As part of the process, the CRTC mandated that Canadian telephone providers implement call-blocking technology by
Bell is now preventing approximately 220 million such calls from reaching customers each month using universal network-level call blocking; other Canadian carriers are also blocking tens of millions of scam calls monthly. However, the CRTC acknowledged that current call-blocking approaches are only part of the solution and encouraged carriers to continue working on further remedies.
Based on the latest AI and machine learning technologies, Bell's enhanced call-block system uses defined sets of typical call characteristics and proprietary algorithms to analyse and identify scam calls, even as fraudsters attempt to employ techniques to defeat the system.
The proposed solution is consistent with CRTC policy as only verifiably fraudulent calls would be blocked. Before any blocking, a secondary process validates the fraudulent nature of the calls, including cross-referencing the system's determinations with the Canadian Anti-Fraud Centre (CAFC), the central agency that collects information and criminal intelligence on matters such as mass marketing fraud, Internet fraud and identification theft complaints.
About Bell
Bell is Canada's largest communications company, providing advanced broadband wireless, TV, Internet and business communication services throughout the country. Bell Media is Canada's premier multimedia company with leading assets in television, radio, out of home and digital media. Founded in
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