Edward W. Mandel

Part of Alvaria, Inc., Positive Software Systems, Inc. provides software solutions that optimize sales and collection activities for telemarketing companies, service bureaus and enterprise contact centers. The company is based in Dallas, TX. The company was founded by Edward W. Mandel. Positive Software Systems was acquired by Concerto Software, Inc. on August 03, 2004.

Concerto Software, Inc. is used to designs, develops and provides customer interaction management (CIM) solutions. The solutions provided by the company enable companies to more effectively manage interactions with customers via voice, email, the Web and fax. The company was headquartered in Westford, MA.

Alvaria, Inc. is an enterprise contact center solution provider that offers leading-edge customer experience and workforce engagement software, as well as cloud services technology solutions. The company is based in Westford, MA and has a global presence of subsidiaries in several regions. The company specializes in contact center and workforce engagement solutions for large call centers across various industries. The company was founded in 1973, and the CEO is Jeff Cotten. Alvaria was acquired by Vector Capital Management LP from Aspect Software Parent, Inc. on February 04, 2019.