Consumers are embracing self-serve habits and increasingly using do-it-yourself technology in stores and that in turn is letting store associates dedicate more time to helping shoppers.
Those are top findings from
Shopper interaction across self-serve solutions continues to rise with nearly half of shoppers citing they have used self-checkouts, and almost four-in-10 have used cashless payment methods, according to a press release on the findings.
Forty-three percent surveyed prefer paying with a mobile device/smartphone and half prefer self-checkout as a preference for a traditional check-out.
Most retailers (77%) believe staffed checkouts are becoming less necessary with automation technology, and nearly half are readying their stores, converting traditional check-out spaces to self-serve and contactless options.
"Shoppers don't see channels, they see one shopping experience however they shop,"
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