Vonage announced that New10 has selected its contact center solution to better serve its customer-base by delivering exceptional experiences. For New10, customer experience is the key business differentiator and essential for maximizing customer retention and maintaining its rapid growth. New10's goal is to provide its growing customer-base with a 'white glove' experience, whether for a customer calling for support during an application, or a New10 agent proactively contacting a customer who may need assistance with the application process. Following a market evaluation, the company implemented Vonage's contact center solution for its Salesforce integration, omni-channel routing and reporting capabilities, together with its call quality and scalability. New10's advisors will now benefit from immediate access to a customer's entire history of interactions, and with Vonage's fully-integrated omni-channel experience, the company can deliver a consistent customer experience between Salesforce and the contact center. New10 can route voice and interactions through email, chat, SMS, video and social channels in an integrated and unified manner, uniformly empowering digital and voice agents, optimizing resources and improving management of KPIs across customer interaction channels. The company can therefore provide a rich, consistent and integrated experience, irrespective of the channel chosen by its customers, and without switching to a third-party solution. Vonage's dynamic routing capabilities can also help optimize performance by identifying callers who have previously submitted an application and routing them directly to the account team or assigning them higher priority in the queue – further improving handling time and customer satisfaction. All advisors can log into the same system wherever they are, as all they need is a phone and internet connection, meaning they can work from multiple locations. The platform offers a real-time window into the entire contact center operation, so agents can be easily managed, and call recordings together with customizable reports allow the company to understand where improvement opportunities exist.