Vonage announced that Euroconsumers has selected Vonage's contact center solution to better serve its customer-base by delivering exceptional experiences. The Euroconsumers cluster wanted to deliver a superior customer experience, while strengthening its performance and operational efficiencies. It selected Vonage's cloud contact center solution for its Salesforce integration, omnichannel routing and reporting capabilities, together with its call quality and scalability. Built from a true cloud environment, Vonage's solution integrates all communications channels without expensive, disruptive hardware changes and plugs straight into a business's CRM platform. Salesforce integration is central to the solution, enabling organizations like those bound to Euroconsumers to create experiences that help them serve their customers better. The cluster's 500+ legal advisors will now benefit from immediate access to a subscriber's entire history of interactions, and with Vonage's fully-integrated omnichannel experience, it can deliver a consistent customer experience across Salesforce digital channels and the contact center. Euroconsumers's organizations can route voice and interactions through email, chat, SMS, video and social channels in an integrated and unified manner, uniformly empowering digital and voice agents, optimizing resources and improving management of KPIs across customer interaction channels. The organizations can therefore provide a rich, consistent and integrated experience, irrespective of the channel chosen by their customers, and without switching to a third-party solution. Vonage's dynamic routing capabilities can also help optimize performance by identifying callers who have previously sought advice and routing them directly to the most appropriate advisor – further improving handling time and customer satisfaction. All advisors can log into the same system wherever they are. The only thing needed is a phone and internet connection, meaning they can work from multiple locations.