Lead plaintiff
TD turned down a
Lawyer
“Nowhere does it say in the policy that if you’re offered a credit or voucher that the insurance company is off the hook for reimbursing you that expense,” he said.
Many Canadians are experiencing similar frustrations with travel insurers, since vouchers make a poor replacement for refunds given the uncertainty around travel and health over the next couple years, Tumarkin said.
“They’re just angry. One lady, she said, ‘My elderly mother is not going to be able to travel. This was going to be the last trip.’ For her it’s principle. It’s just not right,’” he said.
“How do we know that cruise line is going to be in business? It’s so speculative now. These airlines, are they going to be in business?”
TD did not immediately respond to requests for comment.
Few individual claims against insurance companies have emerged since March due to the legal cost, Tumarkin said. But class-action claims, which have sprouted up in parts of the
Canadian airlines have also faced class-action lawsuits over their refusal to refund most passengers for services that were never rendered during the pandemic.
“I understand where they’re coming from, whether I agree or not. But insurance companies have specifically insured against the risk of trip cancellation,” Tumarkin said.
The lawsuit against
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