SYSTAR 
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With 45 million checkouts per year and major customer peaks during Christmas holidays, the requirements for the availability of the IT services are particularly important for FNAC. Despite existing tools, the supervision proved to be insufficient. "We lacked visibility and had a multitude of alerts displayed on 14 different supervision consoles. In case of an incident, we were not able to provide truly useful information to store managers." Said Daniel Richard, IT Production and Operations Director.
FNAC has therefore chosen WideVision Alert to federate the information reported by its technical supervision tools (SCOM, Tivoli, and Nagios) and gain a comprehensive and consistent analysis of the business impact of technical incidents. "A problem that is solved is not only a technical issue which has been identified and treated but a store which becomes fully functional again." added Daniel Richard.
WideVision Alert captures the alerts coming from all the technical components, normalizes, enriches and prioritizes them to provide a global view on a single screen that enables users to process these events according to their business impact. "Through this hypervisor we gained in responsiveness and understanding of problems while reducing the incidents' resolution time."
Indeed, responsiveness to incidents was improved by 50% while the incidents' resolution time was divided by three. Communication with internal customers has also been improved. "Today, when a store manager calls us about a problem, we are able to say that the incident is already taken into account and provide specific information on the situation with the estimated resolution time. We have reached a level of professionalism that reassures our internal customers. "
"We are very pleased to count FNAC among our customers and help them to move from a technical supervision to a homogeneous hypervision of their IT according to business priorities" said Guy Kuster, Chief Executive Officer of Systar. "By reducing the number of IT incidents on a daily basis and managing them according to their business impact through WideVision Alert, FNAC is at the forefront of operational excellence."
Over 180 clients worldwide, including 10 of the world's 15 largest banks, rely on Systar's performance
management software to transform their business and IT operations from reactive to proactive, solving problems prior to impacting the business. Systar is widely regarded as the leading provider of Business Activity Monitoring (BAM) solutions and offers innovative Virtualization Management and IT Governance software for physical and virtual server environments.
Systar is listed on the NYSE Euronext Paris Stock Exchange (ISIN: FR0000052854-SAR), and has offices in North
America and Europe. More information about Systar is available at www.systar.com.
Systar
Europe Press Contact:
Sherazade Fetita
+33(0)1 49 11 45 58 sherazade.fetita@systar.com
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