Edgenuity Reports Success Using Smartsheet to Better Support Customers, Partners, and Employees
January 28, 2021 at 09:00 am
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Smartsheet announced that Edgenuity has achieved measurable success using Smartsheet to better provide support for its customers, partners, and employees. Since implementing Smartsheet in 2017, Edgenuity has seen improved collaboration and coordination across departments, and has been able to streamline processes such as account renewals and new customer onboarding. As a leading and rapidly growing provider of educational services, Edgenuity needed a solution to bridge data living across multiple systems to align internal departments responsible for deploying, managing, and overseeing its operations. By collaborating with Smartsheet, the Edgenuity customer service team was better enabled to support the districts, schools, and students they serve. Smartsheet has assisted with connecting the data for over 150,000 educator sign-ins and over 6,500 Professional Development sessions for Edgenuity. This increased the team’s ability to cohesively work together, allowing them to focus their time on customer interaction. Smartsheet also automated workflows across multiple data sources providing Edgenuity’s service groups insights into actionable data that was not previously accessible.
Smartsheet Inc. offers an enterprise platform for modern work management, enabling teams and organizations of all sizes to plan, capture, manage, automate, and report on work at scale. The Companyâs platform enables teams of all sizes to manage custom processes, programs, and portfolios that fit the way they work. It delivers its cloud-based software platform through a subscription model globally. Its products include Smartsheet, WorkApps, Smartsheet Advance, Smartsheet Safeguard, Connectors, Control Center, Dynamic View, Data Shuttle, Bridge, Calendar App, Pivot App, DataMesh, Resource Management and Brandfolder. The Smartsheet is offered in a number of packages to meet the needs of customers looking to manage their programs, projects, and portfolios. In addition to its Smartsheet offering, it sells additional product offerings, referred to as Premium Apps and Connectors, enabling customers to build more complex solutions to address the demanding business work management need.