Rimini Street, Inc. Announces Australian Federal and State Government Agencies Switched Enterprise Software Support to Rimini Street from Oracle and SAP
January 28, 2019 at 07:20 am
Share
Rimini Street, Inc. announced that over 10 Australian federal and state government agencies have switched their enterprise software support to Rimini Street from Oracle and SAP. The agencies that have made this move include: NSW Department of Family and Community Services; Victorian Government Department of Economic Development, Jobs, Transport and Resources; Australian Hearing; and Open Universities Australia. These government agencies now achieve significant returns on their enterprise system investments, and have realized savings of up to 90% on total maintenance costs compared to what they were paying the software vendor. By changing to third-party support, these departments have unlocked substantial funds and have freed up internal resources that can be redirected to innovation initiatives and high-value projects within their organization. All Rimini Street clients benefit from the Company's flexible, premium-level enterprise software support model, including its industry-leading Service Level Agreement (SLA) of 15-minute response times for all critical Priority 1 cases. Clients are also assigned a Primary Support Engineer (PSE) with an average of 15 years' experience in their particular enterprise software system.
Rimini Street, Inc. is a global provider of enterprise software support products and services. The Company's subscription-based software support products and services offer enterprise software licensees a choice of solutions that replace or supplement the support products offered by enterprise software vendors. Its products and services seek to enable its clients to keep their systems operating and to remain in tax, legal and regulatory compliance; improve productivity; and allocate limited budgets, labor, and other resources to investments. Its software support products and service offerings cover a range of enterprise software vendors, product families and product lines. Its supported vendor or product category includes SAP Applications, SAP Databases, Oracle Applications, Oracle Technology, Oracle Databases, Microsoft Databases, IBM Databases, Open-Source Databases, Salesforce, and Other Software. The Company also offers a special support service, Rimini Street Extra Secure Support.
Rimini Street, Inc. Announces Australian Federal and State Government Agencies Switched Enterprise Software Support to Rimini Street from Oracle and SAP