Caring for our People, Planet and Communities
Ramsay Health Care Impact Report 2023
Contents | Introduction | ||||
Ramsay Health Care's long-term | |||||
About Ramsay | 3 | ||||
commitment to sustainability is driven | |||||
Our Sustainability Approach | 6 | through the Ramsay Caresstrategy. | |||
Ramsay Cares outlines our sustainability goals and | |||||
Caring for our Patients | 15 | ||||
targets which focus on supporting three pillars: | |||||
1. | Healthier people | ||||
Caring for our Partners | 22 | ||||
2. | A thriving planet | "I am proud to see the Ramsay Cares | |||
3. | Stronger communities. | ||||
Caring for our People | 24 | The strategy operationalises Ramsay's intention to have | strategy continues to drive strong | ||
a positive impact now and into the future. | progress towards our vision of being | ||||
a sustainable, resilient and responsible | |||||
Caring for our Planet | 33 | ||||
This report provides an overview of how we progressed | |||||
global business. | |||||
the Ramsay Cares goals in our Australian, United | |||||
Caring for our Community | 44 | Kingdom, European and Asian joint venture operations | Over the past 12 months, our people have worked | ||
during the financial year ending 30 June 2023. | with our doctors, suppliers and other important | ||||
It covers material sustainability issues that could | partners to help make a tangible difference by | ||||
Sustainability Disclosures | 51 | ||||
influence the value that Ramsay Health Care creates for | improving Ramsay's impact on the planet and | ||||
Important notices and disclaimer | stakeholders over the short, medium and long-term. | supporting the wellbeing of our communities. | |||
This report has been prepared with reference to the | Pleasingly, Ramsay's global net zero emissions | ||||
This document has been prepared by Ramsay Health Care Limited ACN 001 288 | Global Reporting Initiative (GRI) Standards and has been | ambition is on track for 2040 and, as you will see | |||
768 (Ramsay) for inclusion on Ramsay's website. The document is based on | |||||
informed by the Sustainability Accounting Standards | in this report, we are continuing to invest in a wide | ||||
information available at the time of preparation and which is general in nature and | |||||
should be read with Ramsay's other periodic reports and disclosures, in particular | Board (SASB) healthcare sector guidance and the | range of programs that reduce consumption and | |||
the 2023 Annual Report and 2023 Corporate Governance Statement. The Impact | recommendations of the Taskforce on Climate-related | ||||
Report contains forward-looking statements, including statements regarding | waste in our hospitals and services. | ||||
climate change and other sustainability issues for Ramsay. These statements reflect | Financial Disclosures (TCFD). The assurance statement | The impacts of climate change are an increasing | |||
Ramsay's expectations at the date of this Impact Report but are subject to a range | can be found on page 56. | ||||
of risk factors and uncertainties. Many factors could cause outcomes to differ, | challenge for our communities and our business | ||||
possibly materially, from those expressed in the forward-looking statements. These | |||||
factors include general economic conditions; changes in government and policy; | but we believe that, with the right strategy and a | ||||
actions of regulatory bodies and other governmental authorities such as changes | group-wide commitment to supporting the UN Global | ||||
in taxation or regulation; technological changes; the extent, nature and location of | |||||
physical impacts of climate change; and geopolitical development. Ramsay will not | Compact, we can help create a sustainable future | ||||
be liable for the correctness and/or accuracy of the information, nor any differences | |||||
that benefits everyone." | |||||
between the information provided and actual outcomes, and reserves the right to | |||||
change its projections from time to time. Except as required by applicable laws or | |||||
regulations, Ramsay does not undertake to publicly update or review any forward- | Craig McNally | ||||
looking statements, whether as a result of new information or future events. Ramsay | |||||
cautions against reliance on any forward-looking statements. The Impact Report | Managing Director & Global CEO | ||||
is for informational purposes only and is not a product disclosure statement or | |||||
prospectus, financial product or investment advice, or a recommendation to acquire | |||||
securities. Certain information contained in this document is based on information | |||||
prepared by third parties (for example the environmental data). Ramsay has not | The United Nations Global Compact calls on companies to align their operations and strategies with ten universally accepted principles in | ||||
prepared and is not responsible for this third-party material and accordingly Ramsay | |||||
the areas of human rights, labour, environment and anti-corruption. Ramsay Health Care is also committed to driving action on the relevant | |||||
does not make any representation or warranty that this third party material is | |||||
accurate, complete or up-to-date. | UN Sustainable Development Goals, a global blueprint to achieve a better and more sustainable future. |
Ramsay Health Care Impact Report 2023 2
Ramsay | About |
Approach | Our Sustainability |
Patients | Caring for our |
Partners | Caring for our |
People | Caring for |
our | |
Planet | Caring for |
our | |
Community | Caring for our |
Disclosures | Sustainability |
About Ramsay
Ramsay Health Care is trusted by millions of patients every year to provide modern, safe, high-quality healthcare at hundreds of hospitals, clinics and community services across ten countries.
Ramsay was founded in 1964 by successful Australian businessman and philanthropist Paul Ramsay AO (1936-2014), who instilled our enduring purpose of 'people caring for people'.
The business is now one of the largest and most diverse private healthcare companies in the world, with operations in Australia, the United Kingdom, Europe and Asia.
Ramsay's world class hospital network is complemented by a growing range of day surgery and emergency centres, primary care clinics, mental health and rehabilitation services, pharmacies, diagnostics and imaging centres.
To provide more choice and convenience for more patients, we are also investing in a growing range of multidisciplinary in-home, incommunity and virtual healthcare services.
Ramsay's unique caring culture and commitment to clinical excellence mean we attract and support more than 90,000 of the best people working in healthcare.
In partnership with thousands of specialist doctors and clinicians, our globally-connected network of facilities and services is focused on providing the best possible care, when and where our patients need it.
Australia | Europe |
ramsayhealth.com.au | ramsaysante.eu |
United Kingdom | Asia |
ramsayhealth.co.uk | ramsaysimedarby.com |
elysiumhealthcare.co.uk |
Craig McNally
Managing Director &CEO
Carmel Monaghan | ||||
Ramsay Australia CEO | Colleen Harris | |||
Martyn Roberts | ||||
Group Chief | Group Chief | |||
Financial O•cer | People O•cer | |||
Pascal Roché | ||||
Ramsay Santé CEO | ||||
Nick Costa | Prof Sir Ed Byrne | Dr Rachna Gandhi | ||
Group Chief | Group Chief Data | |||
Ramsay UK CEO | ||||
Medical O•cer | & Digital O•cer | |||
Joy Chamberlain | ||||
Elysium Healthcare CEO | Andrew Wearne | Henrietta Rowe | ||
Group Chief | Group General Counsel | |||
Risk O•cer | & Company Secretary | |||
Peter Hong | ||||
Ramsay Sime Darby CEO |
Ramsay Health Care Impact Report 2023 3
Ramsay | About |
Approach | Our Sustainability |
Patients | Caring for our |
Partners | Caring for our |
People | Caring for |
our | |
Planet | Caring for |
our | |
Community | Caring for our |
Disclosures | Sustainability |
Our values
Ramsay Health Care is synonymous with the phrase 'people caring for people'.
Our success is underpinned by strong, collaborative relationships with our employees and doctors and a focus on providing modern, sustainable healthcare services.
We are committed to:
- listening and responding to the needs of our people, patients and doctors
- being an employer of choice through modern workplace practices
- maintaining the highest standards of quality and safety across all our operations.
New Code of Conduct
Ramsay released a new global Code of Conductthis year.
Just as The Ramsay Way steers our daily approach to work, the Code sets out very clear expectations and understandings to ensure all our people know the right way to behave, take action and do our work.
Everyone at Ramsay is required to learn and comply with the Code of Conduct. It explains our responsibilities, sets standards, provides guidance and promotes safe behaviour.
"People. It's all about people, especially in the healthcare business."
Paul Ramsay AO
(1936-2014)
Founder, Ramsay Health Care
The Ramsay Way
People are at the heart of our success. As 'people caring for people' there are three key ways we approach our work every day.
We value strong relationships
Healthy working relationships lead to positive outcomes for all.
We look out for the people we work with and we respect and recognise them. Strong, healthy relationships are the foundation of our stakeholder loyalty.
We aim to constantly improve
We do things the right way.
We enjoy our work and take pride in our achievements.
We are not afraid to challenge the status quo to find better ways.
We seek to grow sustainably
Maintaining sustainable levels of profitability is only part of our success.
We prioritise long-term success over short-term financial gains because we care about our people, our community and our planet.
Read more about our purpose and values
Ramsay | About |
Approach | Our Sustainability |
Patients | Caring for our |
Partners | Caring for our |
People | Caring for |
our | |
Planet | Caring for |
our | |
Community | Caring for our |
Disclosures | Sustainability |
Ramsay Health Care Impact Report 2023 4
How we make a difference
We create value for our stakeholders by investing in and leveraging our key drivers to create an integrated, efficient and sustainable healthcare services platform delivering:
- safe, high-quality patient experiences and outcomes
- an industry-leading environment for our employees and clinicians
- a supportive and effective service for our payors.
Ramsay Health Care Impact Report 2023 5
Ramsay | About |
Approach | Our Sustainability |
Patients | Caring for our |
Partners | Caring for our |
People | Caring for |
our | |
Planet | Caring for |
our | |
Community | Caring for our |
Disclosures | Sustainability |
Our Sustainability Approach
Ramsay | About |
Approach | Our Sustainability |
Patients | Caring for our |
Partners | Caring for our |
People | Caring for |
our | |
Planet | Caring for |
our | |
Community | Caring for our |
Disclosures | Sustainability |
Ramsay Health Care Impact Report 2023 6
Sustainability strategy
Ramsay believes a great company is one that makes the world a better place.
We know sustainability is important to our people, our patients, our doctors and our success. We are committed to making a meaningful, positive difference in the world.
The Ramsay Cares sustainability strategy is our shared approach to being a sustainable, resilient, responsible global business.
Ramsay Cares focuses on three important pillars:
Along with strong, transparent corporate governance practices, our sustainability goals support delivery of our corporate plan and Ramsay's broader business strategy.
Sustainable finance
Sustainability-focused approaches were incorporated into a number of our financing activities from 2021, including refinanced syndicated debt facilities for both the Funding Group ($1.5 billion multi-currency syndicated sustainability linked loan facility in May) and Ramsay Santé (€1,650m syndicated debt facility in April 2021).
The debt facilities have embedded sustainability targets that are aligned | |
with the Ramsay Cares strategy and designed to drive a strong focus | |
on sustainability across the business, including on the mental health | |
and wellbeing of our people, reducing energy intensity and greenhouse | Learn more about our strategy at ramsayhealth.com/ramsaycares |
emissions, and responsible sourcing within our supply chains. |
Ramsay | About |
Approach | Our Sustainability |
Patients | Caring for our |
Partners | Caring for our |
People | Caring for |
our | |
Planet | Caring for |
our | |
Community | Caring for our |
Disclosures | Sustainability |
Ramsay Health Care Impact Report 2023 7
Sustainability roadmap
Ramsay | About |
Approach | Our Sustainability |
2020
Launch of Ramsay Cares strategy and global approach
New Global Responsible Sourcing approach
Ramsay Santé becomes a mission-driven company
2023
2027 | Engage with 80% |
of suppliers by | |
spend to encourage | |
reduction of |
Patients | Caring for our |
Partners | Caring for |
Improved reporting:
- First GRI aligned report
- First joint Modern Slavery Statement
Updated Code | On-track |
of Conduct and | with near-term |
diversity and inclusion | emission |
approaches | reduction target |
emissions in line | |
with science-based | |
targets | |
2030 | Reduce greenhouse |
gas emissions | |
by 42% |
our |
Caring for People |
our |
Launch of Ramsay Cares targets
Sustainability- linked financing
Shared commitments:
- UN Global Compact
- Climate Leaders Coalition
- 40:40 Vision
Expanded reporting:
- Commenced aligning reporting to TCFD recommendations
2021
2022
Updated human rights and modern slavery approaches
Developed Global
Responsible Sourcing
Framework
Committed to aligning with science-based net zero targets
Founding member of Asia-Pacific chapter of Accounting for Sustainability (A4S)
Scope 1+2, baseline |
2020 |
2040
Become a net zero business across our value chain
Scope 1+2+3
Planet | Caring for |
our | |
Community | Caring for our |
Disclosures | Sustainability |
Ramsay Health Care Impact Report 2023 8
Tracking our goals
Ramsay | About |
Approach | Our Sustainability |
How we are progressing our sustainability priorities
Clinical quality and excellence | Status | Progress |
100% accreditation for our facilities. | Ongoing, | |
see p16 | ||
Better than national quality benchmarks. | Achieved, | |
see p21 | ||
Maintain patient experience outcomes. | Achieved, | |
see p20 | ||
People and culture | Status | Progress |
Achieve gender balance with | ||
Board composition | Achieved, | |
of 40:40:20 by 2025 and | ||
see p28 | ||
maintain senior management | ||
gender composition of 40:40:20. | ||
Strong progress towards top | Partially met, | |
quartile employee engagement. | see p27 | |
Increase the development of our | Ongoing, | |
people through the | ||
see p25 | ||
Global Leadership Academy. | ||
Maintain focus on patient safety | Ongoing, | |
training. | see p30 | |
Maintain workplace safety | Ongoing, | |
performance. | see p32 | |
Establish Group Mental Health, | ||
Wellness and Resilience | Ongoing | |
Framework. | ||
Train 3% of the workforce in | On track, | |
mental health first aid by 2026*. | see p30 | |
*Applies to wholly-owned entities
Climate action and environment | Status | Progress |
Maintain recycling rates and identify single-use | Met, | |
plastic and waste reduction opportunities. | see p42 | |
Identify new water saving opportunities. | Partially met, | |
see p39 | ||
Achieve a 10% reduction in energy intensity by | Partially met, | |
2026*. | see p36 | |
Achieve a 12% reduction in greenhouse gas | On track, see p34 | |
emission intensity by 2026*. | ||
Install 6.3MW renewable energy projects by | On track, see p36 | |
2026*. | ||
Undertake a comprehensive review of climate | On track | |
risk across our regions. | ||
Supporting communities | Status | Progress |
Continue to facilitate leading medical research | ||
and clinical trials in our facilities to advance | Ongoing, see p47 | |
patient and community health outcomes. | ||
Partner with a focus on preventative healthcare | Ongoing, see p46 | |
and mental health. | ||
Supporting local communities and promoting | Ongoing, see p45 | |
awareness of the importance of health and | ||
wellbeing. | ||
Responsible sourcing | Status | Progress |
Achieve sustainability assessments covering | On track, see p50 | |
80% of external supplier spend by 2026*. | ||
Ramsay Health Care Impact Report 2023 9 |
Patients | Caring for our |
Partners | Caring for our |
People | Caring for |
our | |
Planet | Caring for |
our | |
Community | Caring for our |
Disclosures | Sustainability |
Material issues
In sustainability terms, the most pressing issues affecting an organisation are known as material issues.
Ramsay's materiality assessment is informed by engaging our stakeholders to understand shared and emerging issues, our key business risks and the Sustainability Accounting Standards Board (now part of the IFRS Foundation) Materiality Map for healthcare delivery.
The issues are reviewed annually by our Global Sustainability Committee. This year's review focused on ensuring the issues were consistent with feedback from more than 20 stakeholder interviews which included employees, doctors, government, funding partners, community groups and suppliers.
The issues were also found to be consistent with themes arising from the extensive stakeholder consultation (2,600 people) which is informing Ramsay Santé's approach to being a mission-driven company. There has been no change to the material issues in FY23.
Read our Sustainability Disclosures at ramsayhealth.com/ ramsaycaresto learn more about how we manage our material issues.
Ramsay | About |
Approach | Our Sustainability |
Patients | Caring for our |
Partners | Caring for our |
People | Caring for |
our | |
Planet | Caring for |
our | |
Community | Caring for our |
Disclosures | Sustainability |
Ramsay Health Care Impact Report 2023 10
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Ramsay Health Care Limited published this content on 23 November 2023 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 23 November 2023 20:02:20 UTC.