Impact
Report
FY24
FY24Y24 Highlights
ImpactAbout PagerDuty
Our Approach
ReportOur Platf rm,
Employ Im act and Philanthro y
Our People
Planet Stewardship
Responsible
Business Practices
Appendix | PagerDuty impact customer, Nexleaf Analytics |
2024 PagerDuty® // All Rights Reserved.
WeRobotics 1
Contents
About this Report | . . . . . . . . . .2 | |
CEO Letter | . . . . . . . ... . . . . . .3 . .. | |
FY24 Highlights | . . . . . . . . . . . . . . . . .5. . . . | |
About PagerDuty .. . . | . . . . . . . . . . . . . . . . . . . 6 | |
Our Approach | . . . . . . . . . . . . . . | . . . .8 |
Our Platform, Employee Impact | ||
and Philanthropy | . . . . . . . . . . . . . . . . . . . .11 | |
Our People | . . . . . . . . . . . . . . . .15 | |
Planet Stewardship | .. .. .. .. .. .. 19 | |
Responsible Business Practices | . . . 21 | |
Appendix | . . . . . . . . . . . . . . . . .23 |
About this Report
Our FY24 Impact Report contains information about PagerDuty's social impact and inclusion, diversity and equity (ID&E) programs and progress, as well as relevant environmental, social and governance metrics.. The Report highlights our progress in key areas and provides a year-end snapshot of our performance.. In tandem with this update, we launched our new PagerDuty Impact Hub, our website where we will communicate our ongoing global impact..
We have prepared this update in alignment with the 2023 Sustainability Accounting Standards Board (SASB) standards for the Software & Information Technology (IT) Services industry.. Figures throughout this document are for the 2024 fiscal year (February 1, 2023 through January 31, 2024), unless otherwise noted.. Narrative disclosures on impact progress, programs and aspirations may reference material from February 1, 2022 through January 31, 2023, extending beyond the prior fiscal year.. All references to dollars are to U..S.. dollars, unless otherwise noted.. Information in this document represents the best information available as of the publication date.. Any references to "material" or "materiality" in this document are in line with the Global Reporting Initiative (GRI) Standards and focus on aspects of PagerDuty's business that have been identified as "material topics" using the GRI definition of materiality through stakeholder engagement and our materiality assessment.. As our business continues to grow and evolve, we expect to advance and refine our disclosures over time..
For more information, please visit the PagerDuty Impact Hub..
2024 PagerDuty® // All Rights Reserved..
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ImpactI t
Reportrt
FY24
FY24 Highlights
About PagerDuty
Our Approach
Our Platform,
Employee Impact
and Philanthropy
Our People
Planet Stewardship
Responsible Business Practices
Appendix
From Our Chairperson & CEO
Jennifer Tejada
Social responsibility is embedded in the culture of PagerDuty, and our ongoing commitment to social good led to significant impact for our stakeholders during our last fiscal year.. I'm pleased to share that we continued to achieve measurable progress toward our goals of creating a more inclusive, equitable and sustainable future, and leveraging our resources and capabilities to make a positive impact in the communities we operate in.. These efforts are in service to the commitment we made in 2017 when we took the 1% Pledge with the support of our Board.. At that time, we allocated 1% of equity, 1% of product and 1% of employee-paid volunteer time to philanthropic causes..
Since making the pledge nearly seven years ago, the principles of leadership and service remain pivotal to our cohesiveness as a company, our trust with customers and our stewardship in the communities we serve.. Ingrained in our culture is the expectation that our work creates lasting impact.. It's an outcome that our employees have come to expect, and one which our customers, partners, shareholders and communities benefit from..
Highlights of our progress during the fiscal year ending January 31, 2024, include:
- 479 Impact Customers, including nonprofits and B Corps, up from 306 the prior year;
- $2 million in product discounts and donations to Impact Customers, up from $1..2 million the prior year;
- $1.46 million was granted to philanthropic partners, including $500,000 for our Impact Accelerator partners who receive PagerDuty product and technical pro bono support; and,
- 67% of philanthropic grant partners are led by women and/or underrepresented people..
Over the past year, we laid the groundwork for significant sustainability and business milestones.. Toward our goal of
contributing to a more sustainable future, we set carbon reduction goals that are aligned with the Science Based Targets initiative, an organization that independently verifies and validates corporate targets in line with the latest climate science.. We expect our targets to be validated this coming year..
Toward our goal of helping government agencies in the United States build operational resilience, we worked closely with the FedRAMP Authority to demonstrate our commitment to rigorous security, privacy and compliance processes.. In FY24, we achieved the authority's designation of "In Process" and began pursuing the agency's "Authority to Operate" status..
We know socially engaged employees feel more connected to each other and our purpose.. For that reason, we're especially glad that 96% of our employees participated in volunteering, giving and/or employee match for a cause they care about, and 86% said our impact efforts made them proud to work
at PagerDuty..
At the heart of our culture is a deep desire to ensure everyone at PagerDuty feels valued, respected and empowered to contribute
2024 PagerDuty® // All Rights Reserved. | 3 |
ImpactI t
Reportrt
FY24
FY24 Highlights
About PagerDuty
Our Approach
Our Platform,
Employee Impact
and Philanthropy
Our People
Planet Stewardship
Responsible Business Practices
Appendix
From our Chairperson & CEO Jennifer Tejada, continued
to our collective success.. Inclusive and engaged teams deliver results that benefit all our stakeholders, including customers, employees and investors..
To operationalize our approach to inclusion, diversity and equity, we invest thoughtfully in programs and policies that create an environment where top talent can thrive.. These include growth and development opportunities at every level of the company as well as programs that support our robust panel of employee resource groups.. Our Board of Directors and leadership embody our commitment to reflecting the diversity of the communities we serve.. In FY24, as of January 31, 2024, we achieved pay equity for race and ethnicity in the U..S.., and we were within one cent on the dollar for gender pay equity globally..
For a deeper understanding of our progress in FY24, I encourage you to visit our Impact Hub where you can learn more about the customers and partners making a difference in the world with our help..
With appreciation,
Jennifer Tejada
Chairperson and Chief Executive Officer
PagerDuty PatriotDuty ERG volunteering in Atlanta
2024 PagerDuty® // All Rights Reserved. | 4 |
Impact
Report
FY24
FY24 Highlightsi li ts
About PagerDuty
Our Approach
Our Platform,
Employee Impact
and Philanthropy
Our People
Planet Stewardship
Responsible Business Practices
Appendix
2024 PagerDuty® // All Rights Reserved.
FY24 Highlights
Pexels-Gustavo-Queiroz
479 | $2M | 96% | $80,000 | 86% |
impact customers1, | in product discounts | of employees | in employee donations | of employees cited |
a 56% increase | and donations to | volunteered or donated | matched by PagerDuty | that "PagerDuty's |
from FY23 | impact customers | to a cause | investment in social | |
impact makes me | ||||
proud to work here.." |
50% | ||||
of our Board | ||||
identify as women | ||||
38.6% | 62% | Pay equity | $1.46M | 67% |
of employees identify | achieved with respect | in funding deployed | of grant partners | |
as women | to U..S..-based | led by women and/ | ||
identify as | ||||
underrepresented | or underrepresented | |||
racially diverse | minorities, and within | people | ||
$0..01 for gender |
1 Impact customers include nonprofits, private foundations, nonprofit healthcare, B Corps and educational institutions..
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Impact
Report
FY24
FY24 Highlights
About PagerDutyr uty
Our Approach
Our Platform, Employee Impact
About PagerDuty
PagerDuty volunteering at the San Francisco Marin Food Bank
A Global Leader in Digital Operations Management
and Philanthropy
Our People
Planet Stewardship
Vision
An equitable world where we transform critical work so all teams can delight their customers and build trust..
Mission
To revolutionize operations and build customer trust by anticipating the unexpected in an unpredictable world..
Purpose
To empower teams with the time and efficiency to build the future..
Responsible Business Practices
Appendix
Helping Our Customers Build The Future
PagerDuty is transforming critical work for modern enterprises.. The PagerDuty Operations Cloud combines AIOps, Automation, Incident Management and Customer Service Operations into a flexible, resilient and scalable platform to help customers increase innovation velocity, grow revenue, reduce cost and mitigate the risk of operational failure.. PagerDuty harnesses the power of technology to put people first: scaling teams with automation and keeping them in-context and in-flow.. More than half of the Fortune 500 and nearly 70% of the Fortune 100 rely on PagerDuty as essential infrastructure for the modern enterprise..
2024 PagerDuty® // All Rights Reserved. | 6 |
Impact
Report
FY24
FY24 Highlights
About PagerDutyr uty
Our Approach
Our Platform,
Employee Impact
and Philanthropy
Our People
Planet Stewardship
Responsible Business Practices
Appendix
Customers
28,000+
free and paid customers run on PagerDuty
Over 1M
users on the PagerDuty platform
700+
Integrations
More than half
of the Fortune 500 and nearly 70% of the Fortune 100 use PagerDuty
Employees
1,182 Employees
as of January 31, 2024
Locations
San Francisco
Atlanta
Chile
Lisbon
London
Sydney
Tokyo
Toronto
Global Impact Awards and Achievements
Fortune
Best Workplaces in Technology,
PagerDuty listed as #12 on the overall list
Best Workplaces for Millennials, PagerDuty listed as #18 for the small & medium business category
Best Medium Workplaces,
PagerDuty listed as #23
San Francisco Business Times
Top 100 Bay Area Corporate
Philanthropists, PagerDuty listed as #59
Inspiring Workplaces
Global Top 100, PagerDuty ranked fifth out of the top 100 workplaces
Parity.org
Double Honoree - Best Companies for Women to Advance and Best Companies for People of Color
to Advance
2024 Worklife Awards Finalist forMost Committed to Social Good
Benevity Awards
PagerDuty selected as a finalist for the "People Power" award
Visit our website for a full list of our awards..
2024 PagerDuty® // All Rights Reserved. | 7 |
Impact
Report
FY24
FY24 Highlights
About PagerDuty
Our Approach
Our Platform,
Employee Impact
and Philanthropy
Our People
Planet Stewardship
Responsible Business Practices
Appendix
Our Approach
PagerDuty community clean-up day in Toronto
Our Impact Vision
To empower mission-driven teams to build a more equitable world and sustainable future..
Our Levers of Change framework guides how we harness PagerDuty's resources and capabilities to make an impact.. These levers position us to meet the evolving needs of our stakeholders: our customers, employees, investors, communities and the planet.. This holistic framework also enables us to mobilize our unique assets-our people, products, expertise and more-to help realize our company vision..
Levers of Change
The mechanisms we employ, actions we take or assets we leverage to effect or influence positive systemic change..
People
We build a culture of changemakers, where employees can thrive, grow and positively impact all stakeholders they partner with..
Products | Philanthropic | Planet stewardship |
We deploy PagerDuty's | investments | We take responsibility |
platform to help nonprofits, | We engage in corporate | and foster partnerships to |
B Corps and higher | philanthropy to build | create a more equitable |
education organizations | partner-centric, | world and sustainable |
deliver on their | impact-focused | future.. |
mission-critical work.. | relationships.. |
Business practices
We embed in our company processes consideration for society, the environment and our bottom line..
2024 PagerDuty® // All Rights Reserved. | 8 |
Impact
Report
FY24
FY24 Highlights
About PagerDuty
Our Approach
Our Platform,
Employee Impact
and Philanthropy
Our People
Planet Stewardship
Responsible Business Practices
Appendix
Priority Environmental,
Social and Governance
Topics
In FY24, we conducted our second materiality assessment to guide our environmental, social and governance strategy and reporting and identified four priority topic areas.. In the results of this assessment, we largely saw consistency with the areas highlighted by our prior materiality assessment.. In the most recent assessment, the topic of ethics and compliance increased in importance to our stakeholders and business.. Inclusion, diversity and equity (ID&E) was not called out as its own priority topic,
but was rather viewed as a key component of other human capital management topics like talent attraction, engagement and talent planning.. The assessment validated that we are focused on the right Levers of Change and validated the areas within our levers we should prioritize..
Priority Topics:
Talent attraction, engagement, development and talent planning: Invest in our global workforce to sustain our culture of innovation, teamwork and inclusion..
Data security and privacy: Maintain and strengthen high standards of information security and privacy..
Ethics and compliance: Operate our business ethically and with integrity..
Climate responsibility: Ensure we are doing our part to protect the environment by promoting a healthy global ecosystem and climate..
PagerDuty beach clean-up day in Japan
2024 PagerDuty® // All Rights Reserved. | 9 |
Impact
Report
FY24
FY24 Highlights
About PagerDuty
Our Approach
Our Platform,
Employee Impact
and Philanthropy
Our People
Planet Stewardship
Responsible Business Practices
Appendix
Governance of
Our Global Impact
Program
We have developed thoughtful and effective governance practices to manage our impact program in ways that help accelerate our business strategy and build trust with all our stakeholders..
The Board of Directors and each of its committees oversee different elements of environmental, social and governance matters at PagerDuty.. Our Global Impact team, an integrated, cross-functional group, leads our efforts to align and advance environmental and social impact.. This team is led by the VP of Global Impact, who reports to our Chief Legal Officer.. Our Chief Financial Officer also serves as the Executive Sponsor for Environmental, Social and Governance..
"As stewards of both profitability and global impact, PagerDuty marshals our resources to drive sustainable growth powered by our business strategy, values and results.. To accomplish our Global Impact and business goals, we have established an oversight structure that starts with the Board of Directors, and we use data to measure our progress and hold ourselves accountable to our commitments.."
Howard Wilson
Chief Financial Officer
Board of Directors
A. The Board: Receives and advises on regular updates on PagerDuty's Global Impact strategy and performance, including on environmental, social and governance matters, from management and each of the committees..
B. Nominating and Corporate Governance Committee: Responsible for environmental, social and governance programs and activities, and relevant public disclosures, as outlined in the Committee's charter..
C. Compensation Committee: Oversees a range of human capital activities, including talent management and development, talent acquisition and retention, employee engagement and pay equity and ID&E..
D. Audit Committee: Responsible for our risk management framework and programs, overall risk profile, risk exposures and business conduct, alongside the Board as a whole..
Management
A. Environmental, Social and Governance Steering Committee: Chaired by our Director of Environmental, Social, Governance and Sustainability, who leads our strategy and goal setting..
- Environmental, Social and Governance Working Group: Composed of functional leads across the business who are accountable for achieving progress in our impact priority areas..
Detailed information on our board structure and composition, stockholder rights and engagement and other key governance topics can be found in our Corporate Governance Guidelines, committee charters, Annual Report Form 10-K and Proxy Statement disclosure, which can all be accessed on our Investor Relations website..
2024 PagerDuty® // All Rights Reserved. | 10 |
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PagerDuty Inc. published this content on 24 April 2024 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 24 April 2024 15:13:41 UTC.