OTRS AG It's been worth the wait! On January 19th, 2015 we successfully launched the OTRS Business Solution™. From now on, OTRS contract customers can upgrade to the new solution for free. How? By clicking on the new option "OTRS Business Solution" in the Admin menu of their OTRS version 4.0 or higher in the section "System Administration" to register their system. After that, the OTRS team will take care of everything. Based on OTRS Free 4, the OTRS Business Solution™ offers additional cloud services, such as the chat feature, the Ticket Timeline View inspired by Facebook, and the possibility of viewing, storing and updating data from external databases in a dynamic field in the ticket with the Dynamic Field Database feature. In addition, you can create global contact data independently from the OTRS Customer Information Center, for example to invoice a partner company or subsidiary. You can also add or deselect additional, freely selectable OTRS Business Solution™ Features such as Ticket Allocation, Ticket Forms or Ticket Workflow according to your requirements. The new solution package is completed by professional consulting for implementing or optimizing your OTRS, as well as reliable services from our service team.
Read more about the exclusive features of the OTRS Business Solution™ here
Test the OTRS Business Solution™ free of charge for 30 days here
Not an OTRS contract customer yet? - Call our sales team here
As of last week, the new patch level release "OTRS 4 Patch Level 5" is available and can be downloaded for free. In addition to updated translations, it also offers an updated stop word list in the SysConfig that will improve the performance of the StaticDB fulltext index. We were also able to fix some bugs, causing, for example, the general navigation selection in overviews to reset when using the "Delete Filter" feature, as well as problems with email decryption.
Read the Release Notes of OTRS 4 Patch Level 5 here
Download OTRS 4 Patch Level 5 and the OTRS::ITSM Feature 4 Patch Level 5 now
OTRS doesn't only increase customer satisfaction in the area of IT service management, but also in facility management. In this case, configuration items stored in the CMDB are no longer hardware or software components but possibly lamps, doors or heaters. And with OTRS Process Management you can create time-saving processes for your car pool management. Let this webinar inspire you to discover more ways to use OTRS.
When: February 19, 2015
Time1: 10pm CET (in German)
Time2: 4pm CET, 7am PST/10am EST/9am CST/11pm HKT (in English)
Register for free here
OTRS in Call CentersCall centers are always under great pressure to provide a faster and more efficient customer service at reduced costs. OTRS provides call centers with a sophisticated service level management system and the possibility of answering customer requests in a structured and team-based way. Not only that, the OTRS Business Solution™ also provides features developed especially for call centers, such as the automatic and equal assignment of tickets to agents with enough resources and/or competencies, or the time quota accounting feature. In our "call center" operating scenario we have highlighted the OTRS features that are essential for call centers, helping you stay one step ahead of the competition at all times.
Read more about how OTRS is used in call centers here
Watch the Recorded Version of our "OTRS Business Solution™" Webinar NowIn our last webinar we showed interested viewers the most important features of the OTRS Business Solution™ and answered their questions even before the official launch. For those that couldn't make it, we have uploaded the recorded version of the webinar onto our website for you to watch and share.
Watch the recorded webinar now
Sign Up Before We Fill Up: For Our Expert Training Seminars in Germany and OTRS Administrator Training Courses in Frankfurt, Santiago de Chile and the US Bay AreaMake your New Year's resolutions come true by exercising not only your body but also your mind, especially when working with OTRS. Designed for slightly more experienced users, our OTRS Expert Training and OTRS Expert Training Process Management courses in Straubing in March are a rare opportunity for you to expand your knowledge of OTRS with service asset & configuration management, change management with the OTRS::ITSM feature, and the creation of complex processes with OTRS Process Management. Interested users should book their seats now!
For those who want to learn more about installing, configuring and maintaining OTRS, in March we are offering OTRS Administrator Training courses in Frankfurt, Chile and the US!
Here are the next dates:
OTRS Administrator Training (in German)
Date: February 23-26, 2015
Location: Straubing, Germany (1 hour drive from Munich)
OTRS Expert Training (in German)
Date: March 2-3, 2015
Location: Straubing, Germany (1 hour drive from Munich)
OTRS Expert Training Process Management (in German)
Date: March 4-5, 2015
Location: Straubing, Germany (1 hour drive from Munich)
OTRS Administrator Training (in Spanish)
Date: March 9-12, 2015
Location: Santiago de Chile, Chile
OTRS Administrator Training (in German)
Date: March 16-19, 2015
Location: Frankfurt am Main, Germany
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