Nu : Nubank is 1st place in two categories of the Estadão Best Services ranking

São Paulo, April 24, 2024 - For the second consecutive year, Nubank, one of the world's largest digital financial services platforms, has secured first place in the categories "Banking App" and "Digital Bank" of the Estadão Best Services ranking. In its 9th edition, the award highlights the companies that have most delighted consumers in 33 categories and provides insights into the relationship between market competitiveness and consumer satisfaction.

"This recognition is the result of our commitment to our 'promoter customers' and our constant pursuit of innovation. Building a relationship of trust and an engaged community is essential. One example of this relationship is the Nu Community, a social network where fans can connect with our team, share experiences, and suggest improvements. We continue to develop sophisticated solutions to meet the needs of our users and simplify the way they interact with financial services," says Livia Chanes, CEO of Nubank.

The Estadão Best Services ranking is published annually in partnership with Blend, a consultancy specialized in NPS and customer experience analysis. The research is based on 60,000 interviews and a million evaluations conducted throughout the year 2023, representing the largest national multi-category consumer experience survey.

History

In addition to ranking first in the categories of Bank App and Digital Banks twice, Nubank has also been featured in previous years. In the seventh edition of the ranking, the company led in Banks and Credit Card / Banks, and in the sixth version of the study, Nu was featured in 3 areas: Bank, Investment / Banks, and Credit Card / Bank.