Norfolk Southern Corporation announced that Executive Vice President & Chief Operating Officer Cindy Sanborn will step down at the end of 2022 after a groundbreaking 35-year career in the railroad industry. Paul Duncan, currently Senior Vice President Transportation & Network Operations, will succeed Sanborn effective January 1, 2023. Duncan joined Norfolk Southern in March 2022 as Vice President Network Planning & Operations and was promoted in September 2022 to Senior Vice President Transportation & Network Operations.

He led the implementation of Norfolk Southern's TOP|SPG operating plan and played a central role in the company's service recovery effort, earning praise for his ability to bring people together and collaborate effectively across teams to drive results. Prior to joining Norfolk Southern, Duncan served as Vice President of Service Design and Performance for BNSF Railway. He also served as Assistant Vice President for Capacity Planning, where he oversaw the company's physical infrastructure capital planning and led the network strategy team.

Duncan has more than 20 years of experience in railroad operations.