Microsoft : UK physiotherapist uses Microsoft Dynamics to break up how hospitals traditionally treat fractures

That's where Dynamics 365 can help. The Microsoft service breaks down the walls between departments, giving employees a single, unified view of their entire organisation. Powered by data and intelligence, it can also help companies optimise their operations and assist customers, and is being used by the Renault Formula One Team, restaurant chain TGI Fridays and AccuWeather, among others.

At Brighton and Sussex University Hospitals NHS Trust, Cassidy used Dynamics 365 to ensure recovery from a fracture was as mentally and physically pain-free as possible.

'If you have a nasty shoulder fracture, a doctor will want to see you in A&E. They will say: 'I have referred you for a specialist review via the virtual fracture clinic, they will call you in the next 24 to 72 hours with a plan', rather than saying 'go around to the front desk and book into the next generic fracture clinic, which is the way it used to be'.

'The consultant will then study the X-rays with a physiotherapist. That's quite a quick process because we use the power grid function within Dynamics 365, which allows us to look at all the cases sent to us by A&E in one view rather than having to go into each case individually. For example, on Monday we had 40 patients and that's just 40 rows in an Excel spreadsheet; it's very quick to review.

'The physiotherapist phones all the patients to make sure there wasn't a secondary injury that was missed in A&E and go through their online rehabilitation plan, because the majority of our patients can be self-managed, without the need to come back into hospital.

'The patient is emailed a unique code to log in to Microsoft's Azure Portal, which contains their rehab information and links to helpful, online videos that we have created. The videos mimic a face-to-face consultation; the first part is the consultant talking about your injury, telling you all about the fracture and what you can and can't do, and the second part is the exercises being demonstrated for you.