McorpCX, Inc. announced the appointment of Mr. Nii A. Quaye and Mr. Matthew Kruchko as independent directors to its board of directors, effective immediately. Mr. Quaye is an executive-level customer experience professional, with almost two decades of experience in customer experience delivery, relationship management, process improvement and quality, and strategic planning. He is the former SVP, Global Head of Service Quality for the third largest bank in the UAE, FGB, and was a VP and Group Head for ECOBANK. Mr. Quaye also was General Manager of the Saudi Investment Bank, and was a SVP at CitiGroup where he was responsible for administering that company's Global Contact Center.