Lattice Incorporated obtained certification to provide its inmate phone service in Florida. This certification enables the company to offer its robust suite of phone, inmate account management, and voicemail solutions. Lattice's phone service is a solution within its Integrated Corrections Operating Network platform, an integrated communications system for correctional facilities, offering secure telephone calls, voicemail, video visitation, e-mail, text messaging, and social media.

ICON also includes a facility management and accounting package that enables efficient management of all prison processes, including communications, commissary purchases, point-of-sale kiosks, biometrics, booking, incident reporting, and more. ICON's automated payment processing, billing, and accounting features reduce administrative overhead for corrections facilities. ICON is designed to improve efficiency and accountability for correctional facilities ranging from large multi-facility operators to small individual facilities.