Hyundai Elevator : Launches Advanced Maintenance Service 'MIRI

- Realization of Connected Services through IoT, AI, Cloud, and Big Data Technologies, Robot Integration, and more

- Minimization of Breakdowns and Repair Downtime with Differentiated Services like Voice Recognition 'MIRI Call' and Video Recognition 'MIRI View'

​Hyundai Elevator announced on the 1st of this month that it plans to introduce an innovative elevator advanced maintenance service called 'MIRI,' which integrates Internet of Things (IoT), Artificial Intelligence (AI), cloud, big data, and robot technologies. The name 'MIRI' signifies the company's commitment to providing the highest level of customer satisfaction by preemptively addressing customer needs before they even call.

Hyundai Elevator held the launch event for 'MIRI' at the Smart Campus 4th Floor Auditorium of its headquarters in Chungju on that day. The event was attended by approximately 400 employees and stakeholders, including Jo Jae-cheon, the CEO of Hyundai Elevator, the labor union chairman, and representatives from service partner companies. The launch event featured various highlights, starting with a promotional video showcasing the key features of 'MIRI.' It was followed by speeches from Chairman Hyun Jeong-eun of the Hyundai Group, CEO Jo Jae-cheon, and the labor union chairman. The event also included an introduction to the 'MIRI' service, a robot delivery demonstration, and experiential zones, providing attendees with a diverse range of attractions and experiences.

"MIRI, which encompasses future technologies, represents a significant example of digital transformation in the elevator industry, upgrading service speed and customer convenience. It will also play a crucial role in our future global strategies. Let's work together to achieve Hyundai Elevator's vision, foster mutual cooperation, and strive for technological advancement," Chairman Hyun Jeong-eun gave her speech at the event.

CEO Cho Jae-cheon, during the MIRI launch event, highlighted the core values pursued by MIRI, emphasizing "communication" and "connection." He stated that MIRI aims to provide new value by facilitating transparent communication with customers based on reliable elevator information and creating connections between elevators and various devices such as smartphones, AI, and robots. He further stressed his expectation that MIRI will play a central role in elevators evolving into platforms beyond mere transportation.

Hyundai Elevator's advanced maintenance service 'MIRI' was born through the application of the 'Elevator Availability Increase Technology,' developed over a period of 33 months starting in 2020, as a national project in collaboration with industry, academia, research institutions, and relevant government agencies under the supervision of the Korea Institute for Advancement of Technology. Thanks to the release of 'MIRI,' elevator downtime (operational stoppage time) due to malfunctions can be reduced by up to 43% compared to previous standards.

The main technologies that made this possible include △ part life measurement model △ failure detection and classification service △ pre-failure detection alarm service △ IoT gateway dedicated to hoists. Customers can respond in advance by checking the part replacement cycle and abnormal signals provided by Miri, and even in the event of a problem, on-site situation information is automatically sent to the maintenance engineer at the same time as reporting.

Services tailored to the upscale and advanced housing trends are also noteworthy. 'MIRI Call,' an elevator remote calling system integrated with AI assistants like Siri and Bixby, reduces waiting time and increases convenience for passengers. 'MIRI View,' based on intelligent video analysis and voice recognition technology, ensures passenger safety by immediately alerting administrators or customer service centers in case of emergencies or anomalies, enabling swift responses through AI.

In addition to the elevator-robot integration technology that is gaining attention in various settings such as hospitals, hotels, and mixed-use complexes, 'MIRI' also includes building management systems (BMS), security solutions, and integrated digital signage services.