HSBC Bank Malta p l c : Malta rolls out quicker and simpler business client onboarding experience

News Release

15 January 2021

HSBC Malta rolls out quicker and simpler business client onboarding experience

As part of its digital strategy, HSBC Malta has launched One Form, which will help new commercial banking customers open an account more quickly and efficiently. Through this new process, all the necessary documentation required at the account opening stage has been amalgamated into one user-friendly and interactive PDF form, which can be signed by the customers using Adobe Live Sign electronic signature software.

The key customer benefits of the new onboarding procedure are the time saved and the reduction in the number of forms which need to be completed, resulting in less paper being consumed.

After the bank reviews the potential customer, the required One Form is sent via email to the customer for completion and electronic signature. Once the form is completed and the bank concludes all the requisite checks, the account is opened and the customer will immediately be able to access HSBCnet, the bank's online banking platform.

Joyce Grech, Head of Commercial Banking at HSBC Malta, said "Across the HSBC Group, there is a strong concerted effort to enhance the business customer journey, acting on customer feedback received. One Form is another way to make it easier for our customers to do business with us and to cut red tape."

PHOTOCAPTION: HSBC Malta rolls out quicker and simpler business client

onboarding experience

This news release is issued by	Registered Office:
HSBC Bank Malta p.l.c.	116 Archbishop Street, Valletta VLT1444
	Web: www.hsbc.com.mt

HSBC Bank Malta p.l.c.

HSBC Bank Malta p.l.c. is a member of the HSBC Group, whose ultimate parent company is HSBC Holdings plc. HSBC Malta provides a comprehensive range of financial services which are all designed to meet the expanding requirements of its large client base of personal and corporate customers. These include Wealth and Personal Banking, Commercial Banking and Global Markets.

Registered in Malta number C3177. Registered Office: 116, Archbishop Street, Valletta VLT 1444, Malta. HSBC Bank Malta p.l.c. is regulated and licensed to carry out the business of banking and investment services in terms of the Banking Act (Cap. 371 of the Laws of Malta) and the Investment Services Act (Cap. 370 of the Laws of Malta) by the Malta Financial Services Authority. HSBC Bank Malta p.l.c is enrolled as a tied insurance intermediary for HSBC Life Assurance (Malta) Limited under the Insurance Distribution Act, (Cap. 487 of the Laws of Malta).

HSBC Group

HSBC Holdings plc, the parent company of HSBC, is headquartered in London. HSBC serves customers worldwide from offices in 64 countries and territories in its geographical regions: Europe, Asia, North America, Latin America, and Middle East and North Africa. With assets of US$2,956bn at 30 September 2020, HSBC is one of the world's largest banking and financial services organisations.