The
The findings come from Kin +
A strong performance in 'Responsibility' in particular relation to diversity and inclusion (D&I), meant the
The study found that financial services ranked as leaders across the board in business resilience, with Aviva,
Aviva, the strongest performer in the sector, took third place due to its modern architectural approach and overall digital maturity. In the 'Maturity' metric, it was beaten only by
Financial services did not fare as well overall in 'Responsibility', which comes in stark contrast to the sector's strong performances across the 'Agility', 'Maturity' and 'Humanity' sections. However, it is worth noting that Aviva bucked the trend, placing 10th across all brands and placing third overall on 'energy efficiency of digital estate'.
Overall Leaderboard Top 10 (Average 41.81%):
1.
2. Aviva 60.4%
3.
4.
5.
6. Coop 57.5%
7.
8. Vodafone 54.7%
9.
10. Unicef
In regard to overall average resilience across the 10 industry sectors , charities took top spot, followed by financial services.
Top 5 By Sector
1. Charities 50.42%
2. Financial Services 45.29%
3. Technology 43.88%
4.
5. Retail & Consumers 41.88%
She added: "Banks and financial institutions are no strangers to digital innovation and were ahead of the curve, due to increased regulation after the 2008 financial crisis and the disruptive impact of the likes of Monzo. By being further along the roadmap than other industries, the financial sector was in a stronger position to weather the pandemic, and therefore it is no surprise that they have performed strongly this year in the Index. There's still work to be done however, and the Index gives an indication of where focus could be placed to improve business resilience across industries as well as individual brands."
Notes to Editors
About Kin +
Kin +
Our 1,700 stategists, engineers, and creatives around the world bring the connective power of data, experience, and technology to the world's most influential companies, helping them to accelerate their digital roadmap, rapidly innovate, modernise their systems, enable their teams, and optimise for continued growth.
In our offices across
About the Business Resilience Index
The Kin + Carta Business Resilience Index was developed in 2020 as a response to the central questions posed by COVID-19: what is resilience and how can we ensure our organisations become more resilient as the pace of change increases? Now, the narrative has shifted from reactive to proactive: how can we make sure our organisations continue to thrive through reinvention?
With a firm belief in 'what gets measured gets managed', the Index plots the characteristics and practices that constitute resilience to help our clients measure and improve theirs. We ingest hundreds of articles and analyse thousands of data points to determine business resilience and manifest it in an Index based on four contributing dimensions: Agility, Maturity, Responsibility and Humanity.
This year, we've improved the breadth, depth and scope of the Index by assessing
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