Fuze announced a series of new product integrations with inContact Customer Interaction Cloud, which improve the user experience for global contact centers. The integrations are available for both new and current customers, and are designed to reduce complexity, enhance caller experience, and provide the quality of connectivity for agents. The inContact partnership is an important component within Fuze’s strategy to power every business conversation in the modern enterprise and these enhancements enable end-to-end cloud-based communications, including contact centers. By leveraging Fuze’s world-class global network, and inContact’s best-of-breed contact center technology, Fuze and inContact are providing the right solutions for customers around the globe. Core integrations include: Virtual Prefix Routing: With Virtual Prefix Routing, contact center calls are routed to the closest Fuze and inContact data centers globally, which increases audio quality and decreases call latency. Presence Adapter: The Presence Adaptor updates inContact My Agent eXperience " MAX availability to signal they are on a Fuze call. If an agent is on a Fuze call or video meeting, the agent’s MAX status displays as “Unavailable - Fuze Call” until the agent hangs up. Dynamic Directory Sync: inContact agents can utilize Dynamic Directory Sync, an address book of all Fuze users, in the MAX client to quickly communicate and seamlessly transfer calls to subject matter experts and knowledge workers.