Fujitsu : enters mobile call recording market by partnering with security-leader Natterbox

Fujitsu UK & Ireland

Network-based solution provides full compliance with FSA regulation in direct response to market need

London, 26th January 2012 - In response to a now urgent need among UK financial institutions, with exclusive rights to offer their network-based recording and retention management solution for mobile devices. The joint offering provides full, robust compliance with the FSA mobile communications recording regulation, which came into force on 14 November 2011.

The partnership uniquely combines Natterbox's market-leading, with Fujitsu's global telecoms expertise, international network of service desks, data centres and world-class business continuity services. It follows a period of consultation with the market that revealed worrying hurdles to full compliance and to understand the types and scale of solution still required to provide end-to-end compliance. Together, Fujitsu and Natterbox offer an on-network solution, which enables flexibility, speed of deployment and a scalable growth path.

"Our conversations with UK financial institutions have shown that there is still wide scale uncertainty among the sector about how to ensure full compliance with the FSA's regulation and those solutions adopted to date are not fit for purpose," explained Stuart Rye, associate director, Financial Services, Fujitsu UK & Ireland. "In response to this, we are partnering with Natterbox to offer a robust, network-based recording and retention solution directly to our customers and through channel partners."

Built with compliance focused retention and ease of retrieval in mind, the solution provides flexible storage options in public cloud, private cloud or on-premise. As a cloud based solution, there is no need for software to be installed on phones, making compliance quick and seamless with a SIM card swap. The solution is phone agnostic, supporting all devices, including BlackBerry and iPhone and being tamper-resistant it provides a solution that prevents users from circumventing recording. It is designed to ensure connection delays and abandoned calls do not occur.

A secure web portal allows administrators to set recording, retention, retrieval, blocking and re-direction policies for their entire mobile user base, groups of users and individual users. The same portal can also give nominated administrators audited access to mobile recordings via configurable approval workflows, incorporating 'data custodians' to meet an individual organisations compliance policy.

"Following two years of intensive development, our compliant, network-based technology is the solution financial institutions in the UK, still desperately require," stated Neil Hammerton, CEO, Natterbox. "However, compliance changes for mobile call recording have only just begun and our partnership with Fujitsu is focused on global opportunities and the next phase of voice recording and reporting."

About Fujitsu

Fujitsu is a leading provider of information and communication technology (ICT)-based business solutions for the global marketplace. With approximately 170,000 employees supporting customers in over 100 countries, Fujitsu combines a worldwide corps of systems and services experts with highly reliable computing and communications products and advanced microelectronics to deliver added value to customers. Headquartered in Tokyo, Fujitsu Limited (TSE:6702) reported consolidated revenues of 4.5 trillion yen (US$55 billion) for the fiscal year ended March 31, 2011. For more information, please see:

Fujitsu UK and Ireland is a leading IT systems, services and products company employing 11,400 people with an annual revenue of £1.7 billion. Its business is in enabling its customers to realise their objectives by exploiting information technology through its integrated product and service portfolio. This includes consulting, applications, systems integration, managed services and product for customers in the private and public sectors including retail, financial services, telecoms, government, defence and consumer sectors. For more information, please see:

About Natterbox

Natterbox was launched in 2010 to revolutionise the telecoms industry. Core services, such as its real-time voice integration with CRM systems, including , are available for organisations that wish to turn the power of voice into reporting and analysis that can greatly improve a customer's experience with its brand.
The company brings innovative, cost-effective telecommunications to businesses over a cloud-infrastructure, to provide them with unrivalled service and functionality, while often offering cost savings on existing telecommunications systems in place. Based in the southeast of England, Natterbox also has a regional operation in Sydney following the appointment of emerging market IT specialist, Charles Heunemann, as its Asia Pacific Managing Director. The core team at Natterbox were the force behind Email Systems, sold to Webroot in 2007, which supplied compliance solutions for email particularly around secure storage, retention policy management, access management and audit.

Press Contacts

Katie de Cozar Rushforth/Rajinder Kaur Khakh

Harvard PR
Tel: + 44 (0) 20 7861 2800
E-mail:[e-mail]

Graham Goulden

Fujitsu UK and Ireland
Tel: + 44 (0) 843 354 9568
E-mail:[e-mail]