MCM Telecom, XTT Mexico, and Five9 announced that MCM Telecom has joined the Five9 network of Certified Integrated Network Partners (CINP). Five9 CINP certification gives MCM Telecom full support to integrate Five9 solutions for the Enterprise and Mid-Market in Mexico. Additionally, XTT, a value-added distributor for Five9 and MCM in the LATAM market, can deliver MCM Telecom's UCaaS solution, Symphony, integrated with the Five9 platform.

The Five9 CINP certification empowers partners to become certified in Five9 offerings, helping provide customers and partners with added validation. The CINP program includes a set of defined standards for partners in multiple areas, all with the aim of ensuring optimal integration and operation with Five9 solutions. The four key pillars of CINP are: regulatory standards, infrastructure requirements, go-to-market alignment, and operational interlock.Five9 introduced the CINP Program in 2022, recognizing that customers should have the ability to choose with confidence the best partner for them when selecting cloud-based services.