Expert.ai and RSA have partnered on a key project to enhance claims management. Under this new agreement, RSA will increase the reach of intelligent document processing to a broader tranche of pet insurance claims. It will also support decision making, improving the customer journey through quicker cycle times – made possible by the precision that only advanced AI-based natural language capabilities can offer. Expert.ai improves claims management by automating the reading of documents to accelerate the extraction of relevant data, offering a faster and better customer service.

It reduces the need for manual review and hours spent reading documents, freeing up time to concentrate on higher-value tasks, driving improved service for customers.